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Windows 7: Printer Failure after repair install

21 Oct 2009   #1
James7679

Windows 7 Home Premium x64
 
 
Printer Failure after repair install

I have multiple printer failures in my event viewer log. It flat out just won't work. I followed all instructions in the forums for repair install(i think) and now my printer wont work. I tried all of the easy stuf, ie; unistall, reinstalll, driver updates etc. but i would like for someone to please take a look at these error reports and tell me what to do.

Log Name: Application
Source: Application Error
Date: 10/21/2009 2:16:10 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: James-PC
Description:
Faulting application name: splwow64.exe, version: 6.1.7100.0, time stamp: 0x49eea123
Faulting module name: SUGS2UM.DLL, version: 0.3.8.0, time stamp: 0x45a6fbc5
Exception code: 0xc0000005
Fault offset: 0x0000000000015eb2
Faulting process id: 0xd0c
Faulting application start time: 0x01ca527a8d53e0fe
Faulting application path: C:\Windows\splwow64.exe
Faulting module path: C:\WINDOWS\SYSTEM32\SPOOL\DRIVERS\X64\3\SUGS2UM.DLL
Report Id: ceb7b71e-be6d-11de-994c-00242112a29d
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2009-10-21T18:16:10.000000000Z" />
<EventRecordID>15305</EventRecordID>
<Channel>Application</Channel>
<Computer>James-PC</Computer>
<Security />
</System>
<EventData>
<Data>splwow64.exe</Data>
<Data>6.1.7100.0</Data>
<Data>49eea123</Data>
<Data>SUGS2UM.DLL</Data>
<Data>0.3.8.0</Data>
<Data>45a6fbc5</Data>
<Data>c0000005</Data>
<Data>0000000000015eb2</Data>
<Data>d0c</Data>
<Data>01ca527a8d53e0fe</Data>
<Data>C:\Windows\splwow64.exe</Data>
<Data>C:\WINDOWS\SYSTEM32\SPOOL\DRIVERS\X64\3\SUGS2UM.DLL</Data>
<Data>ceb7b71e-be6d-11de-994c-00242112a29d</Data>
</EventData>
</Event>

Log Name: Microsoft-Windows-PrintService/Admin
Source: Microsoft-Windows-PrintService
Date: 10/21/2009 2:24:19 PM
Event ID: 823
Task Category: Changing the default printer
Level: Information
Keywords: Print Spooler
User: James-PC\James
Computer: James-PC
Description:
The default printer was changed to Samsung ML-2010 Series,winspool,LPT1:. See the event user data for context information.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-PrintService" Guid="{747EF6FD-E535-4D16-B510-42C90F6873A1}" />
<EventID>823</EventID>
<Version>0</Version>
<Level>4</Level>
<Task>49</Task>
<Opcode>11</Opcode>
<Keywords>0x8000000000020000</Keywords>
<TimeCreated SystemTime="2009-10-21T18:24:19.939453100Z" />
<EventRecordID>63</EventRecordID>
<Correlation />
<Execution ProcessID="4048" ThreadID="4164" />
<Channel>Microsoft-Windows-PrintService/Admin</Channel>
<Computer>James-PC</Computer>
<Security UserID="S-1-5-21-4091371488-4034344539-2064002293-1001" />
</System>
<UserData>
<ChangingDefaultPrinter xmlns:auto-ns3="http://schemas.microsoft.com/win/2004/08/events" xmlns="http://manifests.microsoft.com/win/2...er/core/events">
<DefaultPrinterSelectedBySpooler>0</DefaultPrinterSelectedBySpooler>
<OldDefaultPrinter>-</OldDefaultPrinter>
<NewDefaultPrinter>Samsung ML-2010 Series,winspool,LPT1:</NewDefaultPrinter>
<Status>0x7a</Status>
<Module>winspool.drv</Module>
</ChangingDefaultPrinter>
</UserData>
</Event>

Log Name: Microsoft-Windows-PrintService/Admin
Source: Microsoft-Windows-PrintService
Date: 10/20/2009 2:19:51 PM
Event ID: 315
Task Category: Sharing a printer
Level: Error
Keywords: Classic Spooler Event,Printer
User: SYSTEM
Computer: James-PC
Description:
The print spooler failed to share printer Samsung ML-2010 Series with shared resource name Samsung ML-2010 Series. Error 2114. The printer cannot be used by others on the network.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-PrintService" Guid="{747EF6FD-E535-4D16-B510-42C90F6873A1}" />
<EventID>315</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>30</Task>
<Opcode>12</Opcode>
<Keywords>0x8000000000000820</Keywords>
<TimeCreated SystemTime="2009-10-20T18:19:51.109375000Z" />
<EventRecordID>53</EventRecordID>
<Correlation />
<Execution ProcessID="1212" ThreadID="2628" />
<Channel>Microsoft-Windows-PrintService/Admin</Channel>
<Computer>James-PC</Computer>
<Security UserID="S-1-5-18" />
</System>
<UserData>
<ShareFailed xmlns:auto-ns3="http://schemas.microsoft.com/win/2004/08/events" xmlns="http://manifests.microsoft.com/win/2...er/core/events">
<Param1>2114</Param1>
<Param2>Samsung ML-2010 Series</Param2>
<Param3>Samsung ML-2010 Series</Param3>
</ShareFailed>
</UserData>
</Event>


My System SpecsSystem Spec
.
21 Oct 2009   #2
James7679

Windows 7 Home Premium x64
 
 

persistance paid off here. i repeatedly uninstalled and reinstalled the drivers and it finally worked?......but for how long? lolololol
My System SpecsSystem Spec
21 Oct 2009   #3
usasma
Microsoft MVP

 
 

Are you sure that you installed the x64 bit drivers for the Samsung printer?
The first error shows that the splwow64.exe was the faulting module - and that implies that something 32 bit was running.
My System SpecsSystem Spec
.

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 Printer Failure after repair install




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