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Windows 7: BSOD randomly upon runnin applications such as spotify/steamgames/etc.


04 Sep 2013   #1
Mezzane

Windows 7 Home Premium 64-bit
 
 
BSOD randomly upon runnin applications such as spotify/steamgames/etc.

This has been happening on occasion randomly. it mostly happens when running applications or when i have left the computer idle which makes me think its something related to overheating but i have three fans running. i know i should probably get a better processor then an i3 for the games i'm running on this pc. thank you very much for helping. my most recent stop code was;
BCCode: a
BCP1: FFFFFFFFFFFFFFF8
BCP2: 0000000000000002
BCP3: 0000000000000000
BCP4: FFFFF80002E9AD21
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1
thanks again




Attached Files
File Type: zip SF_04-09-2013.zip (2.01 MB, 2 views)
My System SpecsSystem Spec
05 Sep 2013   #2
Northernsoul55

Microsoft Community Contributor Award Recipient

Windows 7 Professional 64bit
 
 

Hi,

Your logs show issues with Norton/Symantec and GPU drivers:

Code:
 
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck A, {fffffffffffffff8, 2, 0, fffff80002e9ad21}
Probably caused by : ntkrnlmp.exe ( nt!KiInsertTimerTable+171 )
STOP 0x0000000A: IRQL_NOT_LESS_OR_EQUAL
Usual causes: Kernel mode driver, System Service, BIOS, Windows, Virus scanner, Backup tool, compatibility.

Please remove Symantecs Endpoint Protection.

Faulting drivers: IDSvia64.sys, EX64.SYS, ENG64.SYS, Ironx64.sys.
Refers to: Norton Internet Security / Symantec/ Norton NIS/ N360 driver

Please run the Norton Removal Tool and remove all Norton / Symantec programs.

As an alternative, please download and install:

Microsoft Security Essentials.
Recommended from a strict BSOD perspective, compatibility & stability
compared to other antiviruses/internet security software.

Note   Note
Once downloaded, update and run a full system scan


Your GPU drivers show as faulting:

Code:
start             end                 module name
fffff880`0568d000 fffff880`061a3000   atikmdag
Please Create a System Restore Point

Uninstall your existing driver and Catalyst Control Centre:

http://sites.amd.com/us/game/downloads/Pages/catalyst-uninstall-utility.aspx

Then update your ATI drivers to this version:

http://support.amd.com/us/gpudownload/windows/Pages/radeonaiw_win8-64.aspx

(*Just install the driver only)

Test the memory:

I would firstly try re-seating the RAM, ensure they are free from dust, and seated properly.
Then run memtest. Run for 8 passes and test each stick in a know good slot for an additional 6 passes.

http://www.sevenforums.com/tutorials/105647-ram-test-memtest86.html
Tip   Tip
Run these tests overnight, pay particular attention to #3 in tutorial if errors occur


Remove any unused / unecessary programs and ensure you have all Windows Updates installed.

Post back any results.

Cheers

Dave
My System SpecsSystem Spec
05 Sep 2013   #3
Mezzane

Windows 7 Home Premium 64-bit
 
 

Thank you!
My System SpecsSystem Spec
06 Sep 2013   #4
Northernsoul55

Microsoft Community Contributor Award Recipient

Windows 7 Professional 64bit
 
 

No problem, glad to help

Can I ask what solved the issue, as it will help others in the future?

Thanks

Dave
My System SpecsSystem Spec
29 Sep 2013   #5
Mezzane

Windows 7 Home Premium 64-bit
 
 

i uninstalled symantec and then it crashed again. so i re-installed it, and its still crashing. so it's not symantec


Attached Files
File Type: zip SF_29-09-2013.zip (2.19 MB, 1 views)
My System SpecsSystem Spec
30 Sep 2013   #6
Northernsoul55

Microsoft Community Contributor Award Recipient

Windows 7 Professional 64bit
 
 

Hi,

Your previous logs showed Norton /Symantec drivers as failing, perhaps they just needed
updating, which reinstalling may have done

From your recent log:

Code:
 
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck A, {8, 2, 1, fffff80002ed2c86}
Probably caused by : ntkrnlmp.exe ( nt!KiInsertTimerTable+c6 )
Followup: MachineOwner
---------
2: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
IRQL_NOT_LESS_OR_EQUAL (a)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high.  This is usually
caused by drivers using improper addresses.
Update your Realtek RTL819CE Wireless LAN 802.11n PCI-E NIC drivers:

Code:
 
start             end                 module name
fffff880`04c54000 fffff880`04dc7000   rtl8192Ce T
Dated: Tue Jul 12 05:09:44 2011
Realtek

cheers

Dave
My System SpecsSystem Spec
07 Oct 2013   #7
Mezzane

Windows 7 Home Premium 64-bit
 
 

thank you the update has prevented the BSOD so far.
My System SpecsSystem Spec
08 Oct 2013   #8
Northernsoul55

Microsoft Community Contributor Award Recipient

Windows 7 Professional 64bit
 
 

No problem, glad your sorted
My System SpecsSystem Spec
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 BSOD randomly upon runnin applications such as spotify/steamgames/etc.




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