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Windows 7: BSOD occasionally, freeze 1-2 times a day

05 Sep 2013   #1
amythius

Win7 Ultimate x64
 
 
BSOD occasionally, freeze 1-2 times a day

Long history with this issue. My machine basically freezes, all video stays the same, audio stop and it just 'hangs' like that until I manually hold the power switch. This happens about 1 to 2 times a day, depending on how long it has been on. It is NOT heat related, as it can happen 1 minute into computer on time, or 10 hours later. I get a few BSODs here and there and they are attached in accompanying .zip. But the freezes are WAY more prevalent.

I have done MANY things to remedy, including clean driver installs, memory tests and everything I can think of. I am very technical, I am just looking for a 'glaring' finger on the nose kind of issue here. I just basically have not done a full OS re-install, as this is very arduous and difficult given my current setup and software.

I suspect my Video card, as there are similar posts of Zotac cards freezing a machine. I went through their tech support, and the tech said "there is no issue since it ran fine during a benchmark". Haha, I have never heard something so ridiculous in my life. I am a software developer with kernel experience (not enough to WinDbg and crash dump analysis) and responses like that make me discredit a company.

Any help is greatly appreciated. Thanks.

Specs:
AMD FX-8350, 16 GB Ram (2x8), Kingston HyperX 3K 120 GB SSD, Zotac Geforce 570 GTX 1280 MB 320-bit GDDR5, ASRock 970 Extreme4 Mobo

Zotac Card is: ZT-50303-10M or ZT-50204-10M, pretty sure the 50303 ...




Attached Files
File Type: zip SF_05-09-2013.zip (1.70 MB, 8 views)
My System SpecsSystem Spec
05 Sep 2013   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Technical Preview 64-bit 9926 Multiprocessor Free
 
 

Update Realtek High Definition Audio Driver from Realtek

Let us know the results.
My System SpecsSystem Spec
05 Sep 2013   #3
amythius

Win7 Ultimate x64
 
 

I ran that driver that was released in April 2013. I already have : the R271.exe installer installed. So I believe I am up to date, unless you have found a newer driver.
My System SpecsSystem Spec
05 Sep 2013   #4
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Technical Preview 64-bit 9926 Multiprocessor Free
 
 

Quote   Quote: Originally Posted by amythius View Post
I ran that driver that was released in April 2013. I already have : the R271.exe installer installed. So I believe I am up to date, unless you have found a newer driver.
Be careful before saying it. See, your driver is 4 years old.
Code:
fffff880`0753c000 fffff880`0754a000   MBfilt64 T (no symbols)           
    Loaded symbol image file: MBfilt64.sys
    Image path: \SystemRoot\system32\drivers\MBfilt64.sys
    Image name: MBfilt64.sys
    Timestamp:        Fri Jul 31 09:10:32 2009 (4A7267B0)
    CheckSum:         0000FF02
    ImageSize:        0000E000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Description here: Driver Reference Table - MBfilt64.sys

And that is what is causing the BSODs.
Code:
fffff880`0aa69840  fffff880`07545000Unable to load image \SystemRoot\system32\drivers\MBfilt64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for MBfilt64.sys
*** ERROR: Module load completed but symbols could not be loaded for MBfilt64.sys
 MBfilt64+0x9000
I can say upto this.
My System SpecsSystem Spec
06 Sep 2013   #5
amythius

Win7 Ultimate x64
 
 

Thank you so much for the analysis. I must, however, inform you that I re-ran the Realtek High Definition Audio driver installer. The file to do such a step was '64bit_Vista_Win7_Win8_R271.exe'. This installer did not appear to replace the driver in question. The build timestamp of said driver still points to a 2009 date, seen in the image below. Possibly this driver is linked to another installer, or a historical remnant. Althought it must be linked and real-time loaded in order to gain execution and crash... so something is using it.

I cannot use Process Explorer to see who links in 'MBfilt64.sys', are you aware of another method to see who is executing this driver?

I would hope I have the technical acumen to update audio drivers before posting here |:^)


Attached Thumbnails
-2013_09_06-realtek-driver.jpg  
My System SpecsSystem Spec
07 Sep 2013   #6
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Technical Preview 64-bit 9926 Multiprocessor Free
 
 

Quote   Quote: Originally Posted by amythius View Post
I cannot use Process Explorer to see who links in 'MBfilt64.sys', are you aware of another method to see who is executing this driver?
We may try. Upload the list of all the third party drivers Using NirSoft DriverView :
  • Download and execute Driverview
  • View > Hide Microsoft Drivers
  • Edit > Select all
  • File > Save Selected Items
  • In the Save dialog, Set the path to desktop, Put "Driverview" in the name field, and save.
  • Zip the .txt file and upload it.
My System SpecsSystem Spec
07 Sep 2013   #7
amythius

Win7 Ultimate x64
 
 

Attaching Driverview results. I did some more searching and others have had similar issues... with no such remedy. I suspect this is even unrelated from the computer freezing issue..
My System SpecsSystem Spec
15 Sep 2013   #8
amythius

Win7 Ultimate x64
 
 

Hrm, I must have missed attaching the driver view. PFA


Attached Files
File Type: txt Driverview.txt (12.1 KB, 2 views)
My System SpecsSystem Spec
15 Sep 2013   #9
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Technical Preview 64-bit 9926 Multiprocessor Free
 
 

It says that it is Creative.
Code:
==================================================
Driver Name       : MBfilt64.sys
Address           : 00000000`0757F000
End Address       : 00000000`0758D000
Size              : 0x0000e000
Load Count        : 1
Index             : 115
File Type         : Dynamic Link Library
Description       : Creative Audio Driver
Version           : 6.10.0.8
Company           : Creative Technology Ltd.
Product Name      : 
Modified Date     : 11/18/2009 7:12:00 AM = Driver's release date
Created Date      : 9/6/2013 4:19:35 PM = Installation date
Filename          : C:\Windows\system32\drivers\MBfilt64.sys
File Attributes   : A
Service Name      : MBfilt
Service Display Name: 
==================================================
My System SpecsSystem Spec
26 Dec 2013   #10
amythius

Win7 Ultimate x64
 
 

SOLUTION: update the motherboard BIOS. I am not even sure how I could miss this step. But this fixed the freezing and blue screens of my graphics and audio cards. Again, a BIOS update for my mobo fixed this issue. Thanks.
My System SpecsSystem Spec
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 BSOD occasionally, freeze 1-2 times a day




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