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Windows 7: BSOD every time a full security scan or registry clenaup happens


05 Sep 2013   #1

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 
BSOD every time a full security scan or registry clenaup happens

Hello, I keep getting a BSOD every time I try to run a full system security scan or registry clean up. I have attached the file any help is appreciated!

Attachment 284779

My System SpecsSystem Spec
.

06 Sep 2013   #2

Microsoft Community Contributor Award Recipient

Windows 7 Professional 64bit
 
 

Hi,

From your logs:

Code:
 
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck 1E, {ffffffffc0000005, fffffa8008574bb0, 0, fffa8000}
Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+487ed )
Followup: MachineOwner
---------
2: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
KMODE_EXCEPTION_NOT_HANDLED (1e)
STOP 0x0000001E: KMODE_EXCEPTION_NOT_HANDLED
Usual causes: Device driver, hardware, System service, compatibility, Remote control programs, memory, BIOS

Firstly, please remove Tuneup Utilities, Window 7 does not require these programs
and they may do more harm than good.

Also please uninstall Norton 360/Symantec as they are contributing to your BSOD's:

Faulting drivers: IDSvia64.sys, EX64.SYS, ENG64.SYS, SRTSP64.SYS.
Refers to: Norton Internet Security / Symantec/ Norton NIS/ Symantic real time storage protection
Please run the Norton Removal Tool and remove all Norton / Symantec programs.

As an alternative, please download and install:

Microsoft Security Essentials.
Recommended from a strict BSOD perspective, compatibility & stability
compared to other antiviruses/internet security software.

Note   Note
Once downloaded, update and run a full system scan


Your storage drivers are also showing faulting:

Code:
 
Driver: iaStor.sys
Refers to: Intel Storage drivers
Dated: Sat Nov 06 07:44:52 2010
 
start             end                 module name
fffff880`01096000 fffff880`011ea000   iaStor
Check Intel, using the update utility: https://downloadcenter.intel.com/Default.aspx

Alternatively if no update available, download and install this version:

https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&ProdId=2101&DwnldID=22194
Note   Note
Choose the iata_enu.exe file


Run some Tests:



Run SFC to check the integrity of all Windows 7 system files:
  • Click on Start > Type in search cmd
    Right-click cmd after results are displayed and Run as Administrator
    Type SFC /scannow at the prompt
    (Note: There is a space between SFC and /scannow)
SFC Tutorial

Note   Note
Select option two. If any problems are found, run the scan 3 times and immediately
reboot the computer after each scan.


Test your memory:

I would firstly try re-seating the RAM, ensure they are free from dust, and seated properly.
Then run memtest. Run for 8 passes and test each stick in a know good slot for an additional 6 passes.

http://www.sevenforums.com/tutorials/105647-ram-test-memtest86.html
Tip   Tip
Run these tests overnight, pay particular attention to #3 in tutorial if errors occur


Post back any results.

Cheers

Dave
My System SpecsSystem Spec
06 Sep 2013   #3

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Thank you for all your help, encountered a trojan after installing MSE and computer wont work any more so I decided I will just do a clean re-install.
My System SpecsSystem Spec
.


06 Sep 2013   #4

Microsoft Community Contributor Award Recipient

Windows 7 Professional 64bit
 
 

Hi,

Yes that probably is the best, sure fire remedy for viruses.

Pop back if you experience any other issues.

cheers

Dave
My System SpecsSystem Spec
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 BSOD every time a full security scan or registry clenaup happens




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