Random BSOD. No specific trigger.

Leonov · 05 Sep 2013

Hello all,
Frequently(6th time) when I am AFK my computer Blue screens, I cant see it happen infront of me but the logs confirm it. I do not know any specific trigger to this, it only happens if i leave for an extended ammount of time and the computer is left on and alone. I have attached the Files required for posting this report as instructed. Thank you in advance.

koolkat77 · 06 Sep 2013

Code:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 9F, {3, fffffa800c84ea10, fffff80000b9c3d8, fffffa801babad10}

Probably caused by : pci.sys

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

DRIVER_POWER_STATE_FAILURE (9f)
A driver has failed to complete a power IRP within a specific time (usually 10 minutes).
Arguments:
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: fffffa800c84ea10, Physical Device Object of the stack
Arg3: fffff80000b9c3d8, nt!TRIAGE_9F_POWER on Win7, otherwise the Functional Device Object of the stack
Arg4: fffffa801babad10, The blocked IRP

Debugging Details:
------------------


OVERLAPPED_MODULE: Address regions for 'hiber_amd_sata' and 'hiber_storpo' overlap

DRVPOWERSTATE_SUBCODE:  3

IMAGE_NAME:  pci.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4ce7928f

MODULE_NAME: pci

FAULTING_MODULE: fffff88000e00000 pci

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

BUGCHECK_STR:  0x9F

PROCESS_NAME:  System

CURRENT_IRQL:  2

TAG_NOT_DEFINED_c000000f:  FFFFF80000BA2FB0

STACK_TEXT:  
fffff800`00b9c388 fffff800`02f368c2 : 00000000`0000009f 00000000`00000003 fffffa80`0c84ea10 fffff800`00b9c3d8 : nt!KeBugCheckEx
fffff800`00b9c390 fffff800`02ed185c : fffff800`00b9c4c0 fffff800`00b9c4c0 00000000`00000000 00000000`00000001 : nt! ?? ::FNODOBFM::`string'+0x33af0
fffff800`00b9c430 fffff800`02ed16f6 : fffffa80`11223c58 fffffa80`11223c58 00000000`00000000 00000000`00000000 : nt!KiProcessTimerDpcTable+0x6c
fffff800`00b9c4a0 fffff800`02ed15de : 00000068`e558180d fffff800`00b9cb18 00000000`002c1116 fffff800`03044548 : nt!KiProcessExpiredTimerList+0xc6
fffff800`00b9caf0 fffff800`02ed13c7 : 00000029`1d2a76c3 00000029`002c1116 00000029`1d2a7685 00000000`00000016 : nt!KiTimerExpiration+0x1be
fffff800`00b9cb90 fffff800`02ebe88a : fffff800`03041e80 fffff800`0304fcc0 00000000`00000001 fffff800`00000000 : nt!KiRetireDpcList+0x277
fffff800`00b9cc40 00000000`00000000 : fffff800`00b9d000 fffff800`00b97000 fffff800`00b9cc00 00000000`00000000 : nt!KiIdleLoop+0x5a


STACK_COMMAND:  kb

FOLLOWUP_NAME:  MachineOwner

FAILURE_BUCKET_ID:  X64_0x9F_3_nvlddmkm_IMAGE_pci.sys

BUCKET_ID:  X64_0x9F_3_nvlddmkm_IMAGE_pci.sys

Followup: MachineOwner
---------

0: kd> lmvm nvlddmkm
start             end                 module name
fffff880`0786d000 fffff880`08352000   nvlddmkm   (deferred)             
    Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
    Image name: nvlddmkm.sys
    Timestamp:        Fri Jun 21 15:06:16 2013 (51C41788)
    CheckSum:         00AB87FF
    ImageSize:        00AE5000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Follow this:

Arc said:

Lately we have experienced some issues with the latest driver. Install the 314.22 WHQL only.

Uninstall All nvidia items in Control Panel > Programs and features
- 3D Vision Control Driver
- 3D Vision Driver
- Graphics Driver
- HD Audio Driver
- PhysX
- nvidia Update
(Are you using nvidia chipset drivers? If so, dont uninstall anything other than those are listed).
Now follow Drivers - Clean Left over Files after Uninstalling
Boot normally now. Go to Drivers - Download NVIDIA Drivers, Download 314.22 WHQL. While installing, Select Custom (Advanced) install. In the next page, follow this settings:

Let us know the results.

------------------------
Reduce the start-up items, Antivirus software is basically whats required.

------------------------

Code:

Start Menu\Programs\DAEMON Tools Pro	Public:Start Menu\Programs\DAEMON Tools Pro	Public

Daemon Tools (also Alcohol % software) are known to cause BSOD's on some Win7 systems (mostly due to the sptd.sys driver, although we have seen dtsoftbus01.sys blamed on several occasions). Please uninstall Daemon Tools.

DuplexSecure - FAQ

As an alternative:

We recommend the use of Total Mounter or Magic ISO

------------------------
If you are overclocking any hardware, please stop.

Code:

Start Menu\Programs\ASUS\AI Suite II	Public:Start Menu\Programs\ASUS\AI Suite II	Public

Warning

This is overclocking software and can lead to system instability and BSOD's. Please reset all components to their stock speeds and then remove the software.

[info] Two thread solved recently by removing AI suite: Recurring BSODs before/after startup

Information

Download

and install Revo Uninstaller.

Opt for "Advanced Mode" and uninstall the software (also delete the leftover registry entries).

------------------------
Monitor hardware temperature with system monitoring software like Speccy or HWMonitor. Upload a screen shot of the Summary tab as well:

writhziden said:

If you have an SSD, make sure the following are up to date:

SSD firmware
BIOS Version
Chipset Drivers
Hard disk controller drivers/SATA drivers
If you have a Marvell IDE ATA/ATAPI device, make sure the drivers are up to date from the Intel site or Marvell site and not from your motherboard/vendor support site.

------------------------
Remove Kaspersky and replace with MSE.
Microsoft Security Essentials & the Free version of Malwarebytes, update and make full scans separately:

Note

Do not start the trial version of MalwareBytes

You may also take a look at:

Good & Free System Security Combination

Let us know the results.

Leonov · 12 Sep 2013

Okay, i clean reinstalled the Nividia Drivers. The system was stable from that point.
After the new Windows update things have gone south.
Same deal as last time i go away form the keyboard and come back to the computer having recovered from an error, which was a bluescreen. I have not been overclocking so that isnt a factor. Uninstalled Daemeon Tools Pro.

As per forum rules i have attached the required files for this posting.

If it helps my Motherboard has a Q-Code LED reader and lately is has shown a Code 30, which according to its manual is reserved for ASL Status codes. It only shows this code after the system recovers, not on regular start or restart.

koolkat77 · 13 Sep 2013

What about the rest of the steps given.

Leonov · 13 Sep 2013

[/] Reinstalled Nividia Drivers
[/] Reduce Startup programs
[/] Removed Daemen Tools Pro
[/] Not Overclocking; Here is the HW Monitor view of my system: https://i.imgur.com/1UMaqcS.jpg
[/] SSD Firmware, Sata Drivers are all up to date.
[] Have not uninstalled Kaspersky, I do have the free version of Malewarebytes.

Arc · 13 Sep 2013

Code:

BugCheck A, {10, 2, 1, fffff80002ed3f1f}

*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+e07ec )

Followup: MachineOwner
---------

Code:

fffff880`07af4000 fffff880`085ea000   nvlddmkm T (no symbols)           
    Loaded symbol image file: nvlddmkm.sys
    Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
    Image name: nvlddmkm.sys
    Timestamp:        Sun Aug 18 23:51:08 2013 (52111094)
    CheckSum:         00ACA72F
    ImageSize:        00AF6000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Leonov said:

[/] Reinstalled Nividia Drivers

You were suggested to install 314.22 WHQL, not 326.80 BETA.

If you want us to continue with this issue, please follow the instructions given and then report the result back.

Leonov · 13 Sep 2013

Okay, i installed the 314.22 WHQL Driver from Nividia I will report back with results. Thank you very much for your time.

Leonov · 15 Sep 2013

Alright, left computer running last night to see if it would be stable and it was not. Here is the latest log.

Arc · 15 Sep 2013

Code:

BugCheck 7F, {8, 80050031, 406f8, fffff88004fe9976}

*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+1da976 )

Followup: MachineOwner
---------

Stress test the Graphics Card using Furmark.
Video Card - Stress Test with Furmark

Test your RAM modules for possible errors.
How to Test and Diagnose RAM Issues with Memtest86+
Run memtest for at least 8 passes, preferably overnight.

As you are getting BSODs, you should stop overclocking and run all the hardware components like CPU, GPU and RAM to their default settings. Also set the BIOS to default, too.
How To Clear CMOS (Reset BIOS)

Is the computer hot? Report us the heat of the computer after a couple of hours of your normal usage. Upload a screenshot of the summery tab of Speccy.

Make it sure that the GPU is properly seated there.