bsod bad_pool_caller on HP Windows 7 i3 (i think "_caller")


  1. Posts : 1
    windows 7 Home Premium 64-bit
       #1

    bsod bad_pool_caller on HP Windows 7 i3 (i think "_caller")


    just got the bsod with bad_pool_caller at the top
      My Computer


  2. Posts : 15,026
    Windows 10 Home 64Bit
       #2

    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    BAD_POOL_CALLER (c2)
    The current thread is making a bad pool request.  Typically this is at a bad IRQL level or double freeing the same allocation, etc.
    Arguments:
    Arg1: 0000000000000007, Attempt to free pool which was already freed
    Arg2: 000000000000109b, (reserved)
    Arg3: 0000000000000000, Memory contents of the pool block
    Arg4: fffffa800b728010, Address of the block of pool being deallocated
    
    Debugging Details:
    ------------------
    
    GetUlongFromAddress: unable to read from fffff80002e2ea38
    TRIAGER: Could not open triage file : e:\dump_analysis\program\triage\modclass.ini, error 2
    
    POOL_ADDRESS:  fffffa800b728010 Nonpaged pool
    
    BUGCHECK_STR:  0xc2_7
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
    
    PROCESS_NAME:  System
    
    CURRENT_IRQL:  0
    
    LAST_CONTROL_TRANSFER:  from fffff80002dbbbe9 to fffff80002c88b80
    
    STACK_TEXT:  
    fffff880`059d5b28 fffff800`02dbbbe9 : 00000000`000000c2 00000000`00000007 00000000`0000109b 00000000`00000000 : nt!KeBugCheckEx
    fffff880`059d5b30 fffff880`0180beb8 : 00000000`0000012d 00000000`00000000 fffffa80`04ce4008 00000000`00000000 : nt!ExDeferredFreePool+0x1201
    fffff880`059d5be0 fffff880`0180d609 : fffffa80`0b728010 00000000`00000000 fffffa80`08026078 00000000`00000000 : fltmgr!ExFreeToPagedLookasideList+0x28
    fffff880`059d5c10 fffff880`0180e6d6 : fffffa80`0b728010 00000000`0000012d fffffa80`04ce4008 00000000`00000000 : fltmgr!DoFreeContextMemory+0x79
    fffff880`059d5c40 fffff880`01dbc80a : fffffa80`04ce4178 00000000`00000000 00000000`00000000 fffffa80`08026010 : fltmgr!DoFreeContext+0x86
    fffff880`059d5c70 fffffa80`04ce4178 : 00000000`00000000 00000000`00000000 fffffa80`08026010 fffff880`03bd3180 : SYMEFA64+0xeb80a
    fffff880`059d5c78 00000000`00000000 : 00000000`00000000 fffffa80`08026010 fffff880`03bd3180 00000000`00000702 : 0xfffffa80`04ce4178
    
    
    STACK_COMMAND:  kb
    
    FOLLOWUP_IP: 
    SYMEFA64+eb80a
    fffff880`01dbc80a ??              ???
    
    SYMBOL_STACK_INDEX:  5
    
    SYMBOL_NAME:  SYMEFA64+eb80a
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: SYMEFA64
    
    IMAGE_NAME:  SYMEFA64.SYS
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  50f9e969
    
    FAILURE_BUCKET_ID:  X64_0xc2_7_SYMEFA64+eb80a
    
    BUCKET_ID:  X64_0xc2_7_SYMEFA64+eb80a
    
    Followup: MachineOwner
    ---------
    Caused by Norton/Symanted. Please remove it.
    ------------------------
    Microsoft Security Essentials & the Free version of Malwarebytes, update and make full scans separately:

       Note
    Do not start the trial version of MalwareBytes
    You may also take a look at:

    ------------------------
    Run the System File Checker that scans the of all protected Windows 7 system files and replaces incorrect corrupted, changed/modified, or damaged versions with the correct versions if possible:
    • Click on the
    • Type CMD on Search
    • Left click and Run as Administrator
    • Type SFC /scannow - read here

    Run Disk Check on your Hard Drive for file system errors and bad sectors on it - read here
      My Computer


 

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