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Windows 7: Multiple BSOD - Caused by driver ntoskrnl.exe..please help

06 Sep 2013   #1

Window 7 Home premium x64 bit SP 1
 
 
Multiple BSOD - Caused by driver ntoskrnl.exe..please help

Dear All,

I am using Toshiba Satellite L675d-S7016 Home premium x64 bit SP1 laptop for my routine use. On 27thAug i had my first BSOD -0x000000f4. I was working on Andorid ROM which i downloaded for my mobile. After completing the download, i went out for an hour or so with my mobile connected with my laptop. After coming back i saw blue screen which mentioned about this error. Its now occurring every time i start up my laptop.
I found out the error which is caused by driver - ntoskrnl.exe (Blue screen viewer)
I went into safe mode, changed up the start up services & chose load with basic drives & it started again normally. Moment i load it with full drivers, it shows again the same bsod error.

I did Sfc/scannow many times- no abnormalities
i did run memory diagonistic tool (f8) many time - no abnormalities
i am using McAfee antivirus without any virus present

I have attached the zip file for your reference. Kindly let me know if you need any other info.


My System SpecsSystem Spec
.

06 Sep 2013   #2

Microsoft Community Contributor Award Recipient

Windows 7 Professional 64bit
 
 

Hi,

From your logs:

Code:
 
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck F4, {3, fffffa8004dbbb30, fffffa8004dbbe10, fffff800039cc350}
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck 7A, {fffff6fc500799e0, ffffffffc0000010, 100311880, fffff8a00f33c000}
Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+36c1a )
F4 and 7A errors are related to disk, storage usually.
They can also be related to RAM and virus infection, but your logs
are pointing towards your HDD:

ERROR_CODE: (NTSTATUS) 0xc000009d - STATUS_DEVICE_NOT_CONNECTED
DISK_HARDWARE_ERROR: There was error with disk hardware
KERNEL_DATA_INPAGE_ERROR (7a)
The requested page of kernel data could not be read in. Typically caused by
a bad block in the paging file or disk controller error.

This is supported by your event logs:

Code:
 
Event[15454]:
  Log Name: System
  Source: Disk
  Date: 2013-08-25T18:57:49.385
  Event ID: 51
  Task: N/A
  Level: Warning
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: Narang-PC
  Description: 
An error was detected on device \Device\Harddisk0\DR0 during a paging operation.
 
Event[33616]:
  Log Name: System
  Source: Ntfs
  Date: 2013-08-30T17:20:43.650
  Event ID: 55
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: Narang-PC
  Description: 
The file system structure on the disk is corrupt and unusable. 
Please run the chkdsk utility on the volume TI105838W0G.
Firstly I strongly suggest you Back up your data

Post a screenshot of your hard drive using Crystal Disk Info

Run chkdsk in an elevated command prompt in order to check for
file system errors and bad sectors on your HDD:
  • Click on Start>Type in search cmd
  • Right click cmd and Run as Administrator
  • At the command prompt please type: chkdsk /f/r
    (There is a space between chkdsk and /f/r)
Chkdsk Tutorial

Test your hard drive. Perform a Hard Drive Diagnostic

Post back any results

Cheers

Dave
My System SpecsSystem Spec
06 Sep 2013   #3

Window 7 Home premium x64 bit SP 1
 
 

Thanks Northensoul55,

i ll try out whatever has been said below & will report it back.

just wanted to le you know, tapping on Crystal disk info takes me back to the forum. Is there problem with the link or thats where it was intended to

sunny
My System SpecsSystem Spec
.


06 Sep 2013   #4

Microsoft Community Contributor Award Recipient

Windows 7 Professional 64bit
 
 

Whoops! Sorry about the Crystal Disk link, here is the real one

http://crystalmark.info/software/CrystalDiskInfo/index-e.html/
My System SpecsSystem Spec
06 Sep 2013   #5

Window 7 Home premium x64 bit SP 1
 
 

hello,

Firstly, i have taken up the backup.

i did chkdsk (system file), it showed me 4kb in bad sector. If you can tell me how to show the result, i ll provide it to you.

I couldn't find any diagnostic tools for HDD @ toshiba's website instead toshiba has already provided utilities software in my laptop like HDD SSD alert, diagnostic tools, Pc health. (screenshot attached).

While doing chdsk for E Drive (BSOD occurred - Data Kernel page something error) same as u mentioned previously

Is this diagnostic fine or should i use seagate or any other if you can provide me the links?

Crystal report attached

Thank you for your time
My System SpecsSystem Spec
06 Sep 2013   #6

Microsoft Community Contributor Award Recipient

Windows 7 Professional 64bit
 
 

Hi,

Yes run Seagate Tools and test the Hard drives: SeaTools | Seagate

Also remove: MagicISO SCSI host controller

Scan the system for possible virus infection:

http://www.sevenforums.com/tutorials/166445-windows-defender-offline.html
http://support.kaspersky.com/5350?vs=s88446#s88446

Cheers

Dave
My System SpecsSystem Spec
06 Sep 2013   #7

Window 7 Home premium x64 bit SP 1
 
 

Oh you mean to say Delete mcdbus.sys for Magic ISO scsi host controller?
My System SpecsSystem Spec
06 Sep 2013   #8

Microsoft Community Contributor Award Recipient

Windows 7 Professional 64bit
 
 

No, I mean uninstall the program MagicISO and also MagicDisc
My System SpecsSystem Spec
07 Sep 2013   #9

Window 7 Home premium x64 bit SP 1
 
 

Hi NS,

I did remove ISO image & other related app.

For Virus scan, i did kaspersky scan - no abnormalities
McAfee Antivirus - No Virus
Malware byte anti malware - No virus detected

For Sea Tools for windows, it doesn't detect my Hard drive (screenshot attached). I even downloaded .NET framework v4.0 for it to run but it doesnt detect. any help

Thanks
My System SpecsSystem Spec
07 Sep 2013   #10

Window 7 Home premium x64 bit SP 1
 
 

Also would like to tell you, while i am working on my lappy with limited loaded driver, i enabled few services manually & wifi is connected without any problem.. i got twice BSOD few days back when i tried to run broadband or donggle internet, it happened when i manually started "Remote access connection manager".

May be this info will be helpful to you some or the other way
My System SpecsSystem Spec
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 Multiple BSOD - Caused by driver ntoskrnl.exe..please help




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