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Windows 7: BSOD Hibernate causing problem , InspironN5520 i7


06 Sep 2013   #1

Windows 7 Professional x64
 
 
BSOD Hibernate causing problem , InspironN5520 i7

HI sir , I 've recently bought inspiron 5520, i7...that comes with Ubuntu .. I need 2 different O.S so I've delete the Ubuntu and install Windows 7 professional.. I've used that system for 6 -7 months with fine working and hibernate was OK ..but after 7 months i've tried to hibernate and suddenly when i click on hibernate the screen got black for about 30 mins and after which the system displayed the welcome LOGON screen ..and when i log on..the desktop appeared such that as that is appeared without graphics driver ... and with this error



..............................................................
WINDOWS HAS RECOVERED FROM UNEXPECTED SHUTDOWN
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033

Additional information about the problem:
BCCode: 1000009f
BCP1: 0000000000000004
BCP2: 0000000000000258
BCP3: FFFFFA8007315B50
BCP4: FFFFF80000B9C3D0
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\090313-12651-01.dmp
C:\Users\Junaid\AppData\Local\Temp\WER-125612-0.sysdata.xml

Read our privacy statement online:
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C:\Windows\system32\en-US\erofflps.txt
..........................................................

also I've seen that , with this all , if i hibernate or restart the sytem then my system do the same thing and stuck for about 30 mins, ....

after it I've unintall the AMD drivers and install the latest and most appropriate ... but the problem is still there ..

I frequently use hibernate coz i have to do different work so i cant again and again reopen the apps at windows start....
.................

also I think that I've installed an application after that this problem is appeared...before this.. my pc was ok with hibernate... now I wont know that software that doesnt allow to save its state and hibernate ..and causing problem...kindly ALSO tell me a free software that will also help me in this regards...

Also I was previously installed Oracle WebCenter Portal development framework that require alot of software packages to install ..for example JVMs/Jdeveloper/XE database /UCM/RCU/ and many other..I dont want to freshly installed all the software or windows ...for that problem ..

BEST REGARDS,
Yours Student

My System SpecsSystem Spec
.

07 Sep 2013   #2

Windows 7 Home Premium x64
 
 

Your bugchecks pertain to the GPU driver.

Code:
BugCheck 1000009F, {4, 258, fffffa8007315b50, fffff80000b9c3d0}

Implicit thread is now fffffa80`07315b50
Probably caused by : atikmdag.sys ( atikmdag+608a30 )
Code:
fffff880`03585180  fffff880`050dfa30 atikmdag+0x608a30
fffff880`035851a0  fffff880`050dfa30 atikmdag+0x608a30
fffff880`035851e8  fffff880`04bc2763 atikmdag+0xeb763
fffff880`03585218  fffff880`04bc309f atikmdag+0xec09f
fffff880`03585238  fffff880`04bc30a9 atikmdag+0xec0a9
fffff880`03585260  fffff880`04ad7000 atikmdag
fffff880`03585268  fffff880`04bcf358 atikmdag+0xf8358
fffff880`03585298  fffff880`04bcfeb7 atikmdag+0xf8eb7
fffff880`035852a8  fffff880`04bcee32 atikmdag+0xf7e32
fffff880`035852c8  fffff880`04bcee35 atikmdag+0xf7e35
fffff880`03585358  fffff880`04b9bbaf atikmdag+0xc4baf
fffff880`035853a8  fffff880`04b9c2f8 atikmdag+0xc52f8
fffff880`03585408  fffff880`04b9c3a5 atikmdag+0xc53a5
fffff880`03585428  fffff880`100e2719 dxgkrnl!DpReadDeviceSpace+0x219
fffff880`03585438  fffff880`04bbe633 atikmdag+0xe7633
fffff880`03585468  fffff880`04b99a07 atikmdag+0xc2a07
fffff880`03585488  fffff880`04b52f8c atikmdag+0x7bf8c
fffff880`03585498  fffff880`04b01a47 atikmdag+0x2aa47
fffff880`035854b0  fffff800`03adb920 nt!IopNotifyLastChanceShutdownQueueHead
fffff880`035854b8  fffff880`04b1b43b atikmdag+0x4443b
fffff880`035854c8  fffff880`04afe790 atikmdag+0x27790
fffff880`035854f8  fffff880`054cfe23 atikmdag+0x9f8e23
fffff880`03585528  fffff880`047d56e8 atikmpag+0x2f6e8
Code:
lmvm atikmdag
start             end                 module name
fffff880`04ad7000 fffff880`05575000   atikmdag T (no symbols)           
    Loaded symbol image file: atikmdag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmdag.sys
    Image name: atikmdag.sys
    Timestamp:        Mon Mar 05 10:47:07 2012 (4F547D8B)
    CheckSum:         00A40390
    ImageSize:        00A9E000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
The driver is very old, download and update to latest release from you OEM website.
Code:
                                      
AMD Graphics Driver | Recommended | 2/21/2013 | 8.933.3.4000, A04




Install your Chipset driver.
Code:
SM Bus Controller    PCI\VEN_8086&DEV_1E22&SUBSYS_056A1028&REV_04\3&11583659&0&FB    The drivers for this device are not installed.




Update with the results!
My System SpecsSystem Spec
08 Sep 2013   #3

Windows 7 Professional x64
 
 

Sir I've already updated the latest drivers for AMD and I've done the chipset install that you've provided ..but still when i click on HIBERNATE the screen got black as that of sleep and when i rotate the mouse ..windows logon screen is appeared... with locket account ..
I think its due to some software that i've installed 4-6months before .. and the system is unable to save the state of the application and so cant complete the saving process and wont HIBERNATE ...Sir kindly tell me any free software that tell me the states of current installed applications with some detail to sort out the problem
My System SpecsSystem Spec
.


08 Sep 2013   #4

Windows 7 Home Premium x64
 
 

You can use the add or remove programs you can get to it by typing appwiz.cpl into the start menu.
You can alternatively use Ccleaner.

Is the problem consistent, meaning does is bugcheck every time?
You can clear up your start up by following, Troubleshoot Application Conflicts by Performing a Clean Startup .
My System SpecsSystem Spec
09 Sep 2013   #5

Windows 7 Professional x64
 
 

Sir add or remove programs doesn't tell the program that causing a problem .. I have to hibernate my system ..and Its not working ..

yess the is problem consistent, evenever i click on hibernate it wont hibernate ..


kindly resolve my issue
My System SpecsSystem Spec
09 Sep 2013   #6
Microsoft MVP

Windows 7 Ultimate X64 SP1
 
 

Quote   Quote: Originally Posted by sydjunaidshah View Post
Sir I've already updated the latest drivers for AMD and I've done the chipset install that you've provided ..but still when i click on HIBERNATE the screen got black as that of sleep and when i rotate the mouse ..windows logon screen is appeared... with locket account ..
I think its due to some software that i've installed 4-6months before .. and the system is unable to save the state of the application and so cant complete the saving process and wont HIBERNATE ...Sir kindly tell me any free software that tell me the states of current installed applications with some detail to sort out the problem
Isn't that how Hibernate is supposed to work?
My System SpecsSystem Spec
09 Sep 2013   #7

Windows 7 Professional x64
 
 

HIBERNATE SAVE ALL the running programs state and Shutdown ..and onResume it resumes all the previous running programs ..

my system behave like SLEEP and on resume it Report an unexpected shut down ONLY WHEN --if AMD DEVICE drivers are installed ...otherwise IT just wount hibernate and lock the Desktop...
My System SpecsSystem Spec
09 Sep 2013   #8

Winndows 7 32 bit
 
 

Quote   Quote: Originally Posted by sydjunaidshah View Post
HIBERNATE SAVE ALL the running programs state and Shutdown ..and onResume it resumes all the previous running programs ..

my system behave like SLEEP and on resume it Report an unexpected shut down ONLY WHEN --if AMD DEVICE drivers are installed ...otherwise IT just wount hibernate and lock the Desktop...
Hi sydjunaidshah,

I have checked the crash dump files and they all indicate to the atikmdag.sys and I believe you have updated the video driver as well.

I understand system doesn't hibernate, first of all try cleaning the startup and check if any of the background software is causing this issue:

Troubleshoot Application Conflicts by Performing a Clean Startup

Also, disconnect the system from any wireless and wired network on the system and check again if the system hibernates.

Keep us posted with the results so we can advise you further.
My System SpecsSystem Spec
10 Sep 2013   #9

Windows 7 Professional x64
 
 

Sir I've checked the Clean Boot as well as unplugging my system from internet ...also I've change what the power button do and Change it to..when i press Power button.. system should go to HIBERNATE .. but unfortunately with all this tries When i press the HIBERNATE BUTTON ..the system just turn off the display and when i move the mouse the system shows the log on screen with the LOCKED Account when when i log on no error appeared ...

also I've created a mini dump but the folder shows C:\Windows\Minidump (7-8 .dmp file )...kindly tell me what to do and how these DUMP file can b helpful to me ....

files containing dumps are also not allowing to upload and cant allow zip /// how do i upload these dump to you

ALSO I REPEAT .. i think the system wont hibernate due to some software that doesn't allow to save the state and the HIBERNATION process could be interrupted or also that might be the case that any software installed causing problem with AMD driver to Crash
My System SpecsSystem Spec
10 Sep 2013   #10
Microsoft MVP

Windows 7 Ultimate X64 SP1
 
 

Follow these instructions and then post your file in this thread.
Blue Screen of Death (BSOD) Posting Instructions
My System SpecsSystem Spec
Reply

 BSOD Hibernate causing problem , InspironN5520 i7




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