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Windows 7: BSOD - Crashing with Chrome (0x0000003b, 0x0000001a, 0x00000019)

06 Sep 2013   #1
StephenOC

Windows 7 Professional (SP1) x64
 
 
BSOD - Crashing with Chrome (0x0000003b, 0x0000001a, 0x00000019)

So my desktop started Blue screening on me last week. Eventually I couldn't start it anymore, and did a System restore and that seemed to help for a couple of days, and then it started to blue screen again.

Usually I have Chrome open with multiple flash videos queuing and one playing when it goes out, but I'm not sure what the problem is. I've run memtest, and everything checked out, as well as chkdsk and done a sfc /scannow and nothing detected.

Any suggestions?


My System SpecsSystem Spec
.
07 Sep 2013   #2
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

AVG contributes in BSOD's. Please uninstall it.
Microsoft Security Essentials & the Free version of Malwarebytes, update and make full scans separately:
Note   Note
Do not start the trial version of MalwareBytes
You may also take a look at:------------------------
Reduce the start-up items, Antivirus software is basically whats required.Follow these-
Quote   Quote: Originally Posted by writhziden View Post
If you have an SSD, make sure the following are up to date:
  • SSD firmware
  • BIOS Version
  • Chipset Drivers
  • Hard disk controller drivers/SATA drivers
  • If you have a Marvell IDE ATA/ATAPI device, make sure the drivers are up to date from the Intel site or Marvell site and not from your motherboard/vendor support site.
Quote   Quote: Originally Posted by Arc View Post
Lately we have experienced some issues with the latest driver. Install the 314.22 WHQL only.
  • Uninstall All nvidia items in Control Panel > Programs and features
    • 3D Vision Control Driver
    • 3D Vision Driver
    • Graphics Driver
    • HD Audio Driver
    • PhysX
    • nvidia Update
    (Are you using nvidia chipset drivers? If so, dont uninstall anything other than those are listed).
  • Now follow Drivers - Clean Left over Files after Uninstalling
  • Boot normally now. Go to Drivers - Download NVIDIA Drivers, Download 314.22 WHQL. While installing, Select Custom (Advanced) install. In the next page, follow this settings:

Let us know the results.
Code:
AppleCharger.sys            Thu Oct 25 06:51:02 2012
GIGABYTE On/Off Charge driver may cause BSOD's on windows 7. Please uninstall it.

information   Information
download and install Revo Uninstaller.
  • Opt for "Advanced Mode" and uninstall the software (also delete the leftover registry entries).

------------------------
Upload a screenshot using:Test your Hard Drive(s) by running:------------------------
Test and Diagnose RAM Issues with Memtest86+:
Tip   Tip
  • Pay close attention to Part 3 of the tutorial "If you have errors"
  • Test the RAM with Memtest86+ for at least 7-10 passes. It may take up to 22 passes to find problems. Make sure to run it once after the system has been on for a few hours and is warm, and then also run it again when the system has been off for a few hours and is cold.

Bugcheck:
Code:
Built by: 7601.18205.amd64fre.win7sp1_gdr.130708-1532
Debug session time: Fri Sep  6 19:12:14.792 2013 (UTC + 6:00)
System Uptime: 0 days 0:10:05.025
BugCheck 3B, {c0000005, fffff960000b6660, fffff8800b8e9640, 0}
Probably caused by : win32k.sys ( win32k!GreUpdateSpriteVisRgn+c8 )
BUGCHECK_STR:  0x3B
PROCESS_NAME: NOT FOUND
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7601.18205.amd64fre.win7sp1_gdr.130708-1532
Debug session time: Tue Sep  3 10:57:03.466 2013 (UTC + 6:00)
System Uptime: 0 days 0:10:54.325
BugCheck 3B, {c0000005, fffff80003b8e9a0, fffff88007bf1cc0, 0}
Probably caused by : ntoskrnl.exe ( nt+3709a0 )
BUGCHECK_STR:  0x3B
PROCESS_NAME: NOT FOUND
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7601.18205.amd64fre.win7sp1_gdr.130708-1532
Debug session time: Tue Sep  3 10:44:23.033 2013 (UTC + 6:00)
System Uptime: 0 days 10:02:34.569
BugCheck 1A, {41284, 13f9af001, 0, fffff70001080000}
*** WARNING: Unable to verify timestamp for ntoskrnl.exe
*** ERROR: Module load completed but symbols could not be loaded for ntoskrnl.exe
Probably caused by : ntoskrnl.exe ( nt+75b80 )
BUGCHECK_STR:  0x1a_41284
PROCESS_NAME: NOT FOUND
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7601.18205.amd64fre.win7sp1_gdr.130708-1532
Debug session time: Tue Sep  3 00:11:04.767 2013 (UTC + 6:00)
System Uptime: 2 days 2:51:39.000
BugCheck 19, {20, fffff8a0048635f0, fffff8a004863680, 509015f}
*** WARNING: Unable to verify timestamp for ntoskrnl.exe
*** ERROR: Module load completed but symbols could not be loaded for ntoskrnl.exe
Probably caused by : ntoskrnl.exe ( nt+75b80 )
BUGCHECK_STR:  0x19_20
PROCESS_NAME: NOT FOUND
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
My System SpecsSystem Spec
07 Sep 2013   #3
StephenOC

Windows 7 Professional (SP1) x64
 
 

Thanks, I'll run through these and if it clears my BSOD I'll mark as solved!
My System SpecsSystem Spec
.

10 Sep 2013   #4
StephenOC

Windows 7 Professional (SP1) x64
 
 

Everything is fixed!

So a quick recap, so going back on the nvidia drivers (and switching flash player to not be hardware accelerated), I stopped getting the 0x0000003b error. But I started getting a 0x0000007e error. After running memtest86+, I found a bad stick of ram that I had, and now I'm entirely Blue Screen free. Thanks again!
My System SpecsSystem Spec
10 Sep 2013   #5
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Thanks for posting back.
Best of luck.
My System SpecsSystem Spec
Reply

 BSOD - Crashing with Chrome (0x0000003b, 0x0000001a, 0x00000019)




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