|06 Sep 2013||#1|
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Laptop: Screen freezes followed by a buzzing sound during gameplay
Hey guys. I've been having this problem on and off and with various games now. At some point during playing a game, my laptop will freeze and make a buzzing sound through the speakers/headphones. I have a Dell XPS L501x laptop with Windows 7 64bit on it. I have an Intel Core i7-2630QM CPU with 6GB of RAM. My video card is a Nvidia GeForce GT 540M.
I've contacted Dell about this and they replaced my motherboard 3 times and the problem persisted. However, the replacements were about a year ago when this problem occurred while playing League of Legends. After Dell not really being able to help and their flawed and pointless circle logic became more of a nuisance than the buzzing problem, I decided to just endure the issues. The buzzing sound and the freezing did stop happening however after a few more times of encountering the problem. I didn't change anything or update anything to my knowledge. It just stopped happening.
However, recently while playing Skyrim, I've been facing the same issues! The screen will freeze and a buzzing sound will play through my headphones. If I disconnect the headphones while it's buzzing, the sound doesn't come through the speakers though.
Dell Support wasn't fully able to get rid of the problem, but maybe you guys can help me find the root of it. Let me know what other information you need and thank you all in advance!
|My System Specs|
|07 Sep 2013||#2|
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All of the bugchecks are the same and are very old, throughout 2012.
But still referring to a driver still present on the machine.
DRIVER_POWER_STATE_FAILURE (9f) A driver has failed to complete a power IRP within a specific time (usually 10 minutes). Arguments: Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time Arg2: fffffa8005f004a0, Physical Device Object of the stack Arg3: fffff800044023d8, nt!TRIAGE_9F_POWER on Windows 7, otherwise the Functional Device Object of the stack Arg4: fffffa8005863a90, The blocked IRP
!irp fffffa8005863a90 1 Irp is active with 9 stacks 8 is current (= 0xfffffa8005863d58) No Mdl: No System Buffer: Thread 00000000: Irp stack trace. Flags = 00000000 ThreadListEntry.Flink = fffffa8005863ab0 ThreadListEntry.Blink = fffffa8005863ab0 IoStatus.Status = 00000000 IoStatus.Information = 00000000 RequestorMode = 00000000 Cancel = 00 CancelIrql = 0 ApcEnvironment = 00 UserIosb = 00000000 UserEvent = 00000000 Overlay.AsynchronousParameters.UserApcRoutine = 00000000 Overlay.AsynchronousParameters.UserApcContext = 00000000 Overlay.AllocationSize = 00000000 - 00000000 CancelRoutine = 00000000 UserBuffer = 00000000 &Tail.Overlay.DeviceQueueEntry = fffffa8005863b08 Tail.Overlay.Thread = 00000000 Tail.Overlay.AuxiliaryBuffer = 00000000 Tail.Overlay.ListEntry.Flink = fffffa8006186ae8 Tail.Overlay.ListEntry.Blink = fffff8000328fae0 Tail.Overlay.CurrentStackLocation = fffffa8005863d58 Tail.Overlay.OriginalFileObject = 00000000 Tail.Apc = 00000000 Tail.CompletionKey = 00000000 cmd flg cl Device File Completion-Context [ 0, 0] 0 0 00000000 00000000 00000000-00000000 Args: 00000000 00000000 00000000 00000000 [ 0, 0] 0 0 00000000 00000000 00000000-00000000 Args: 00000000 00000000 00000000 00000000 [ 0, 0] 0 0 00000000 00000000 00000000-00000000 Args: 00000000 00000000 00000000 00000000 [ 0, 0] 0 0 00000000 00000000 00000000-00000000 Args: 00000000 00000000 00000000 00000000 [ 0, 0] 0 0 00000000 00000000 00000000-00000000 Args: 00000000 00000000 00000000 00000000 [ 0, 0] 0 0 00000000 00000000 00000000-00000000 Args: 00000000 00000000 00000000 00000000 [ 0, 0] 0 0 00000000 00000000 00000000-00000000 Args: 00000000 00000000 00000000 00000000 >[ 16, 2] 0 e1 fffffa8006e4ce20 00000000 00000000-00000000 pending Unable to load image \SystemRoot\system32\DRIVERS\SynTP.sys, Win32 error 0n2 *** WARNING: Unable to verify timestamp for SynTP.sys *** ERROR: Module load completed but symbols could not be loaded for SynTP.sys \Driver\SynTP Args: 00014400 00000001 00000004 00000002 [ 0, 0] 0 0 00000000 00000000 00000000-fffffa8005f0d010 Args: 00000000 00000000 00000000 00000000
lmvm SynTP start end module name fffff880`03c2f000 fffff880`03d8c000 SynTP T (no symbols) Loaded symbol image file: SynTP.sys Image path: \SystemRoot\system32\DRIVERS\SynTP.sys Image name: SynTP.sys Timestamp: Fri Dec 17 18:51:13 2010 (4D0B9501) CheckSum: 00163764 ImageSize: 0015D000 Translations: 0000.04b0 0000.04e4 0409.04b0 0409.04e4
Download the latest from your OEM website.
I believe the problem you are experiencing is due to overheating.
Your system event log is filled with these:
Event: Log Name: System Source: Microsoft-Windows-Kernel-Power Date: 2012-12-31T19:02:07.863 Event ID: 89 Task: N/A Level: Information Opcode: Info Keyword: N/A User: S-1-5-18 User Name: NT AUTHORITY\SYSTEM Computer: ModgePodge Description: ACPI thermal zone ACPI\ThermalZone\TZ01 has been enumerated. _PSV = 368K _TC1 = 1 _TC2 = 5 _TSP = 1000ms _AC0 = 0K _AC1 = 0K _AC2 = 0K _AC3 = 0K _AC4 = 0K _AC5 = 0K _AC6 = 0K _AC7 = 0K _AC8 = 0K _AC9 = 0K _CRT = 373K _HOT = 0K _PSL - see event data. --------------------- Event: Log Name: System Source: Microsoft-Windows-Kernel-Processor-Power Date: 2012-12-31T19:02:10.749 Event ID: 26 Task: N/A Level: Information Opcode: Info Keyword: N/A User: S-1-5-18 User Name: NT AUTHORITY\SYSTEM Computer: ModgePodge Description: Processor 0 in group 0 exposes the following: 2 idle state(s) 14 performance state(s) 8 throttle state(s)
|My System Specs|
|07 Sep 2013||#4|
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No don't stress this is crazy hot already!
The Following Steps Will Void Your Warranty!
Addressing the overheating issue:
|My System Specs|
|07 Sep 2013||#7|
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Well, it crashed again... kind of. I updated my drivers to the newest nvidia beta drivers and I had the same freeze and buzzing sound occur, but after like 10 seconds it exited the game (Skyrim), and it showed an error in the notification area with an error. I can't remember what the error said though. Either way, I rolled my drivers back to the newest official/stable drivers.
EDIT: Here's the errors. It'll buzz and freeze but eventually stop and either allow me to keep playing, or it'll close the program. I haven't had to force shut down since I cleaned.
|My System Specs|
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