BSOD when trying to hibernate - wireless adapter disappearing

nblarson · 07 Sep 2013

I have a ASUS U56E laptop with Windows 7 Home Premium 64 bit. I got this laptop as a hand me down a few months ago with fresh install of the OS. Recently, the wireless adapter has been acting strange. The basic behavior is the wireless adapter will eventually stop getting a signal and not detect any other wireless connections but the one it was originally connected to. Any attempts to disable and enable in Device Manager freeze up that application. If you choose to hibernate the computer when this has occurred, upon opening my computer it tells me it has crashed. If I try to shut down my computer after trying do disable and enable the wireless adapter with no success (force closing DM), the computer hangs at the shut down screen and needs to be shut down manually.

Upon shutting down, the wireless adapter is undetected, and I have to go back into DM to scan for hardware changes....the wireless adapter returns and works fine for some length of time, and the process repeats itself.

I figured it was some kind of driver conflict issue with the wireless adapter, and have tried updating the drivers, but the issue persists. But at this point I'm leaning more towards hardware failure. Replacing the wireless adapters on these laptops is massive pain (have to remove keyboard), so I thought I would consult people more knowledgeable before I start buying parts and ripping up my computer.

I've attached the output from the SF diagnostic tool.

Thanks!

Arc · 07 Sep 2013

Update these two drivers .......

Intel(R) Centrino(R) WiMAX 6050 Series: c:\windows\system32\drivers\bpmp.sys
Intel(R) Wireless WiFi Link 5000 Series Adapter Driver: c:\windows\system32\drivers\netwns64.sys

Both the drivers are old.

Code:

fffff880`05530000 fffff880`05562000   bpmp       (deferred)             
    Image path: \SystemRoot\system32\DRIVERS\bpmp.sys
    Image name: bpmp.sys
    Timestamp:        Thu May 19 15:55:07 2011 (4DD4F003)
    CheckSum:         00031C0F
    ImageSize:        00032000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
--------------------------------------------------------------------------------
--------------------------------------------------------------------------------
fffff880`05abd000 fffff880`0633f000   NETwNs64   (deferred)             
    Image path: \SystemRoot\system32\DRIVERS\NETwNs64.sys
    Image name: NETwNs64.sys
    Timestamp:        Mon May 02 03:03:01 2011 (4DBDD18D)
    CheckSum:         0083E505
    ImageSize:        00882000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Get those from https://downloadcenter.intel.com/default.aspx

Let us know the results.

nblarson · 08 Sep 2013

I ran the driver update utility on the site, which identified a few driver updates, but it doesn't seem to have fixed the issue. But then I went and checked the drivers folder to see if these drivers had been updated and they're the same version as before...

Do I have to manually identify and install the updates?

Arc · 08 Sep 2013

You need to identify the driver manually and then install it yourself.

nblarson · 08 Sep 2013

I was unable to find anything on either one of those specific drivers the Intel website, although I was able to dig up an update for NETwNs64.sys by uninstalling my latest version of Intel ProSet Wireless and then installing an older version from drivercollection.com. Seems a little backward but it's now updated in my drivers folder.

Cross my fingers and see what happens.