Blue Screen and/or Freezing in Home Premium

mdowhan · 29 Mar 2014

I've suddenly begun having terrible blue screen and/or freezing problems with Windows 7 Home Premium. I've tried starting in safe mode to check on possible issues, but I've even gotten the BS in there. There is no pattern to it- sometimes it happens instantly, sometimes while on IE or Firefox, sometimes while I'm looking things over in Task Manager. Previously had an issue with excessive CPU usage which I was able to fix (I think)- I thought that was the issue, but the problem is still recurring. Any thoughts?

Golden · 29 Mar 2014

Additional information is required.

1. Download the DM Log Collector application to your desktop by clicking the link below

DM Log Collector.exe

2. Run it by double-clicking the icon on your desktop, and follow the prompts.
3. Locate the .ZIP file created on your desktop, and upload it here in your next reply.

mdowhan · 29 Mar 2014

Here is the file you requested...

Golden · 29 Mar 2014

Code:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 19, {20, fffff8a0028aebf0, fffff8a0028aec10, 5020116}

Probably caused by : dxgkrnl.sys ( dxgkrnl!DXGCONTEXT::Render+f0f )

Followup: MachineOwner
---------

Code:

fffff880`07160f78  fffff880`0485ce51*** WARNING: Unable to verify timestamp for igdkmd64.sys
*** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys
 igdkmd64+0x18e51

Code:

fffff880`04845000 fffff880`05267e20   igdkmd64 igdkmd64.sys Sat Feb 12 05:46:32 2011 (4D558B10)

The display driver seem outdated. Please perform a Windows Update and ensure all updates are installed - check the optional updates too for device specific driver updates.

Uninstall Macafee completely using this tool, and replace it with MSE.

mdowhan · 30 Mar 2014

The workstation froze several more times while I was trying to reboot it to attempt your prescribed fixes. Every time it freezes, I'm forced to shut it down by pressing and holding the start button. However, after the fourth time today trying this, I pressed the start button to turn the workstation back on, and the only thing that happens is that I can hear the fan running incredibly loadly, followed by a double beep sound, and the start button flashing double orange. I was able to shut it back down by pressing and holding the start button for about 10 seconds, but I'm afraid to try it again... Any thoughts?