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Windows 7: BSOD when i have certain things open, error 0x0000003d

08 Sep 2013   #1

Windows 7 Ultimate x64
 
 
BSOD when i have certain things open, error 0x0000003d

Was solved for about a week, but getting BSOD's again :'(
Attached new SF_Diagnostic file,

the Program BlueScreenView came up with this:
Bug Check String: IRQL_NOT_LESS_OR_EQUAL
Bug Check Code: 0x0000000a
Caused By Driver: ntoskrnl.exe
Caused By Address: ntoskrnl.exe+75b80

Below is the old information
"hey so i recently built my own custom build PC and i get various Blue screens when i run certain programs for too long. the most affected program is the game "Minecraft" i can't run that for more than 5 minutes or i Blue screen but other games for example "Sonic Generations" and "League of Legends" i can run for a few hours before dying.

could this be a problem with my Hard drive/installed Operating system and it crashing due to a certain file?

steps i've taken:
- re-installed CPU with new paste and tried new CPU + fan
- swapped RAM sticks over, tried 1 at a time + tried replacing,
- tried new Graphics card
- used the windows 7 built-in format option
- used various software to check temperature of hardware and all turned up fine

so i installed my operating system from a second hand disc at first but later on i used a different disc and formatted it through the disc menu.

i had a chat with my nearby computer shop owner and he said this might be the problem as there could be some files that were corrupt from the first installation and weren't overwritten when i tried to re-install?

what do you guys think ?

after running a piece of software called "BlueScreenView" this is the information i managed to acquire:

Bug Check String: INTERRUPT_EXCEPTION_NOT_HANDLED
Bug Check Code: 0x0000003d
Parameter 1: fffff800`01ab9cd0
Parameter 2: 00000000`00000000
Parameter 3: 00000000`00000000
Parameter 4: fffff880`03345d0b
Caused by driver: ndis.sys
Caused by address: ndis.sys+2624
Crash Address: ntoskrnl.exe+75c00

and the 3 files that crashed/died were:
ndis.sys - ndis.sys+2624
ntoskrnl.exe - ntoskrnl.exe+751a9
nvlddmkm.sys - nvlddmkm.sys+b4d0b

any help would be great ^_^ i really wanna fix this asap!
would also like to be certain it is due to a corrupt installation before getting it properly formatted because i'll have a lot to download again afterwards :L"



Attached Files
File Type: zip SF_25-09-2013.zip (409.3 KB, 0 views)
My System SpecsSystem Spec
.

08 Sep 2013   #2

Microsoft Community Contributor Award Recipient

Windows 7 Professional 64bit
 
 

Hi,

Your logs show errors with Nividia Drivers and some Problem devices:

Code:
 
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck 3D, {fffff80001ab9cd0, 0, 0, fffff88003345d0b}
Probably caused by : nvlddmkm.sys ( nvlddmkm+b4d0b )
Followup: MachineOwner
---------
0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
INTERRUPT_EXCEPTION_NOT_HANDLED (3d)
Your Nividia Drivers are contributing to your BSOD's:

Code:
 
start             end                 module name
fffff880`03291000 fffff880`03d38000   nvlddmkm 
Dated: nvlddmkm.sys Fri Jan 18 13:22:15 2013
Download and install this stable version: Drivers | GeForce

Problem Devices:
BSOD when i have certain things open, error 0x0000003d-problem-devices.png


ACPI\INT33A0\0 (Advanced Configuration and Power Interface):

Use the Intel Driver Update Utility: Intel® Driver Update Utility

Atheros AR8151 PCI-E Gigabit Ethernet Controller (NDIS 6.20):
Download and install from OEM: ASRock > H61M-GS
* Check to ensure this is for the correct version you have.

Intel(R) 6 Series/C200 Series Chipset Family SMBus Controller:
Download and install from here: https://downloadcenter.intel.com/Det...&DwnldID=19597

Test your memory:

I would firstly try re-seating the RAM, ensure they are free from dust, and seated properly.
Then run memtest. Run for 8 passes and test each stick in a know good slot for an additional 6 passes.

http://www.sevenforums.com/tutorials/105647-ram-test-memtest86.html
Tip   Tip
Run these tests overnight, pay particular attention to #3 in tutorial if errors occur


cheers

Dave


My System SpecsSystem Spec
08 Sep 2013   #3

Windows 7 Ultimate x64
 
 

thanks a lot for the advice

i'm downloading and installing the appropriate drivers and updates now. I had no idea that there was a problem with my Nvidia drivers...

i'll perform all the maintenance you kindly suggested and get back to you after a few tests.
i'm going to leave the Memtest as a last resort as i don't have the appropriate things on hand to perform it :L
My System SpecsSystem Spec
.


08 Sep 2013   #4

Microsoft Community Contributor Award Recipient

Windows 7 Professional 64bit
 
 

No problem, take your time
My System SpecsSystem Spec
12 Sep 2013   #5

Windows 7 Ultimate x64
 
 

okay so i can now run programs for more than 15 minutes which is good
but i've been getting another BSOD recently which is error code 0x00000050 which appears to be entirely ntoskrnl related there are no other driver failures i could see.
the specific address is: ntoskrnl.exe+75b80

i've attached my new SF_Diagonstics file as well.


Attached Files
File Type: zip SF_12-09-2013.zip (768.9 KB, 1 views)
My System SpecsSystem Spec
13 Sep 2013   #6

Microsoft Community Contributor Award Recipient

Windows 7 Professional 64bit
 
 

Hi,

Your Nividia driver is showing again.

Code:
 
 *******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck 50, {fffff280063d00f8, 1, fffff88005336acf, 7}
Could not read faulting driver name
Probably caused by : dxgmms1.sys ( dxgmms1!VIDMM_DMA_POOL::AcquireBuffer+73 )
Code:
 
start             end                 module name
fffff880`04829000 fffff880`0530e000   nvlddmkm
Looks like the Nvidia Updater updated your drivers to the latest.

Install the 314.22 version again.

Then disable the Nvidia updater:

1. Press "Win key + R" combination to open the Run search box.
2. Type msconfig and click OK.
3. The System Configuration window will open
4. Select Start up tab and uncheck any Nvidia update programs present, click Apply.
5. Select the Services Tab, and check the "Hide all Microsoft Services"
6. Uncheck any Nvidia Corporation boxes, click Apply then OK, reboot.

This will stop Nvidia from updating the driver.

cheers

Dave
My System SpecsSystem Spec
13 Sep 2013   #7

Windows 7 Ultimate x64
 
 

oh GOD DAMMIT Nvidia!!!
*sigh*
i'll get right on it again thanks
My System SpecsSystem Spec
13 Sep 2013   #8

Microsoft Community Contributor Award Recipient

Windows 7 Professional 64bit
 
 

Sorry, was my fault, I should have advised you to disable Nvidia update
the first time
My System SpecsSystem Spec
13 Sep 2013   #9

Windows 7 Ultimate x64
 
 

haha, no prob i appreciate everything you're doing anyway ^_^

okay i've installed 314.22 again but still getting them :'(
i'll attach my diagnostic again,

could it be a corrupt system 32 file? because every time i've done a fresh install of windows 7,
i've used the Format hard drive option on the CD and the owner of a nearby computer shop said that windows can still leave files behind and simply "updates" them so he offered to do a full formatting for me ?

thought it could be this because Ntoskrnl.exe appears as an error in every BSOD :L


Attached Files
File Type: zip SF_13-09-2013.zip (948.6 KB, 1 views)
My System SpecsSystem Spec
16 Sep 2013   #10

Microsoft Community Contributor Award Recipient

Windows 7 Professional 64bit
 
 

Hi,

Sorry for the late reply.


Code:
 
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck 50, {fffff6dc5005acd8, 0, fffff80002eb352b, 5}
 
Could not read faulting driver name
Probably caused by : memory_corruption ( nt!MiAgeWorkingSet+1d1 )
Code:
 
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck D1, {fffff28004581bb0, 2, 1, fffff8800168863f}
Probably caused by : tcpip.sys ( tcpip!Ipv6pInterfaceSetTimeout+60 )
Your Nvidia driver/card is faulting again with the 314.22 version installed.
I would suggest running memtest and also stress test your graphics card:

Video Card - Stress Test with Furmark: Video Card - Stress Test with Furmark

Monitor temperature of the system during the tests:

Speccy System Information
HWMonitor

If the card passes the test, then firstly try disabling the PCIe Link State Power Management in Windows
and check to see if your issue remains:

PCIe Link State Power Management - Turn On or Off in Windows

If your issue is still present I would suggest trying the card in another PCIe slot.

Scan the system for possible virus infection:

http://www.sevenforums.com/tutorials/166445-windows-defender-offline.html
http://support.kaspersky.com/5350?vs=s88446#s88446

Also your problem devices are still showing (as in post #2)?

Post back any results.

cheers

Dave
My System SpecsSystem Spec
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 BSOD when i have certain things open, error 0x0000003d




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