BSOD when putting Dell Latitude 6430u into sleep or hibernate

Hi Joe,

I know it is frustrating, but you have had many driver issues, and we are steadily removing or
updating the affected drivers, once we have eliminated those I'm pretty sure your issues
will disappear (but don't hold me to that )

You need to remove Mcafee, although not a AV as such, it is still contributing greatly to
your BSOD issues, and is causing conflicts:

Code:

 
start             end                 module name
fffff880`01400000 fffff880`014ba900   mfehidk          
fffff880`08f57000 fffff880`08f80c80   mfeapfk

Cheers

Dave

Hi,

Code:

 
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck 1000009F, {4, 258, fffffa80066c8660, fffff80000b9c3d0}
Implicit thread is now fffffa80`066c8660
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : ntkrnlmp.exe ( nt!KiSwapContext+7a )
Followup: MachineOwner
---------
0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
DRIVER_POWER_STATE_FAILURE (9f)

Code:

start             end                 module name
fffff880`014b7000 fffff880`014f4000   MpFilter

MpFilter.sys is a Filter System Driver designed as the AntiMalware Engine of MSE.
It is most likely that there was a previous installation of an AM/AV application
causing these issues.

Upon further investigation, I see you have Norton AV installed.

Please remove Norton using this tool:

https://support.norton.com/sp/en/uk/home/current/solutions/kb20080710133834EN_EndUserProfile_en_us
Then uninstall MSE and reinstall, and run a system scan once updated.

Scan the system for possible virus infection:

https://www.sevenforums.com/tutorials/166445-windows-defender-offline.html
http://support.kaspersky.com/5350?vs=s88446#s88446

If you wish to debug the issue yourself then everything you need is here:

https://www.sevenforums.com/crash-lockup-debug-how/

cheers
Dave

Any update on your issue?

cheers

Dave

Hi,

Thanks for the feedback, you could try this FamilySaftey filter:

Also essential in our day and age, this provides a whitelist for specific user logins.
You can download it at Windows Live Essentials and then activate it in the Control
Panel (activate Parental Controls). It provides time limits (for specific user logins),
the ability to block games / specific programs, and either an internet whitelist
(which allows only specific sites you designate) or a blacklist (which disallows
bad sites according to Microsoft's blacklist).

Cons: It doesn't work on Administrator logins, only "standard" user accounts.
In addition, I have seen that sometimes it just stops working for no apparent
reason... perhaps Microsoft's servers get overwhelmed? Use this in combination
with the other tools listed. (Note: to remove the chat program 'Messenger',
just uninstall Windows Essentials, and it will prompt you for which programs
specifically desired for removal--so you can leave Family Safety).

http://familysafety.microsoft.com/

If you experience problems or do not like the program, another good filter is:

K9 Web Protection - Free Internet Filter and Parental Control Software | Free Internet Filtering and Parental Controls Software

Run Malwarebytes about once a week. MSE is recommended from a BSOD perspective,
I use it and never had any issues (I used to use AVAST).

Only you can decide if the system is stable enough :) It sounds a lot more stable
now and the unexpected crashes have stopped, so I will leave that up to you.

Hope this helps

cheers

Dave

Your very welcome :)