BSOD Bad Pool Caller when rebooting


  1. Posts : 4
    Windows 7 Professional 64-bit
       #1

    BSOD Bad Pool Caller when rebooting


    Hello,

    I have recently setup new pc's for our programming staff. The pc's are HP 8300 Elite convertible minitower. 32GB of memory 500GB hard drives RAID 1 configuration, Nvidia 8400 GS. They are all setup with identical software and drivers, etc. out of 11 pc's 3 of them after a month of use get the Bad Pool Caller when rebooting the pc. all of them appear be be the same error. I am unable to use the SF diagnostic tool. So I will post the error what who crashed says.
    Along with several of the mini dump files. The Bad Pool Caller is the most common error but I have also received Driver corrupted Expool. Any help troubleshooting these errors would be appreciated. Thanks Drew..


    Crash dump directory: C:\Windows\Minidump

    Crash dumps are enabled on your computer.

    On Tue 9/3/2013 8:01:07 PM GMT your computer crashed
    crash dump file: C:\Windows\memory.dmp
    This was probably caused by the following module: ntoskrnl.exe (nt+0x75B80)
    Bugcheck code: 0xC2 (0x99, 0xFFFFFA801EE48E70, 0x0, 0x0)
    Error: BAD_POOL_CALLER
    file path: C:\Windows\system32\ntoskrnl.exe
    product: Microsoft® Windows® Operating System
    company: Microsoft Corporation
    description: NT Kernel & System
    Bug check description: This indicates that the current thread is making a bad pool request.
    This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
    The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.
      My Computer

  2.    #2

    Why weren't you able to use the SF_Diagnostic Tool?
      My Computer


  3. Posts : 4
    Windows 7 Professional 64-bit
    Thread Starter
       #3

    x BlueRobot said:
    Why weren't you able to use the SF_Diagnostic Tool?
    I get an error saying unable to create folder when selecting grab all. I think it's the Symantec endpoint may be blocking it. Our network engineer has it set so I can't disable endpoint.
      My Computer

  4.    #4

    Okay, we can gather the files manually, I'll post the instructions for the main two first:

    Minidumps:

    Please go to this folder (see below), and then check for any dump files, if so please place them into a zipped folder and then attach in your next post.

    MSINFO32:

    Start
    Type: msinfo32
    File, Save
    Place in the same zipped folder, and then upload in your next post.

    Screenshots and Files - Upload and Post in Seven Forums
      My Computer


  5. Posts : 4
    Windows 7 Professional 64-bit
    Thread Starter
       #5

    File Uploaded.
      My Computer

  6.    #6

    Code:
    BugCheck C2, {99, fffffa801ee48e70, 0, 0}
    
    Probably caused by : memory_corruption ( nt!MiUnmapViewOfSection+295 )
    Code:
    Usual causes:  Device driver, Memory
    This bugcheck indicates that the thread has attempted to free a pool page with a invalid memory address; the pool header could be corrupt too for the driver which exists within the page.

    Code:
    3: kd> !pool fffffa801ee48e70
    Pool page fffffa801ee48e70 region is Nonpaged pool
     fffffa801ee48000 size:  210 previous size:    0  (Allocated)  ALPC (Protected)
     fffffa801ee48210 size:   30 previous size:  210  (Allocated)  ReSe
     fffffa801ee48240 size:   80 previous size:   30  (Free )  SeTl
     fffffa801ee482c0 size:   c0 previous size:   80  (Free )  EtwR (Protected)
     fffffa801ee48380 size:   20 previous size:   c0  (Allocated)  I200
     fffffa801ee483a0 size:   a0 previous size:   20  (Free )  Even (Protected)
     fffffa801ee48440 size:  1c0 previous size:   a0  (Free )  EtwG
     fffffa801ee48600 size:   10 previous size:  1c0  (Free)       CcSc
     fffffa801ee48610 size:   c0 previous size:   10  (Allocated)  EtwR (Protected)
     fffffa801ee486d0 size:   c0 previous size:   c0  (Allocated)  EtwR (Protected)
     fffffa801ee48790 size:   e0 previous size:   c0  (Allocated)  SASC
     fffffa801ee48870 size:   30 previous size:   e0  (Allocated)  ReEv
     fffffa801ee488a0 size:  100 previous size:   30  (Allocated)  Ntfx
     fffffa801ee489a0 size:   80 previous size:  100  (Free )  Sema (Protected)
     fffffa801ee48a20 size:   50 previous size:   80  (Allocated)  ViMm
     fffffa801ee48a70 size:   e0 previous size:   50  (Allocated)  IoCo (Protected)
     fffffa801ee48b50 size:  1e0 previous size:   e0  (Allocated)  MmCi
     fffffa801ee48d30 size:  130 previous size:  1e0  (Allocated)  IE1Q
    Code:
    3: kd> !poolval fffffa801ee48000
    Pool page fffffa801ee48000 region is Nonpaged pool
    
    Validating Pool headers for pool page: fffffa801ee48000
    
    Pool page [ fffffa801ee48000 ] is __inVALID.
    
    Analyzing linked list...
    [ fffffa801ee48d30 --> fffffa801ee48ef0 (size = 0x1c0 bytes)]: Corrupt region
    
    
    Scanning for single bit errors...
    
    None found
    Code:
    3: kd> dt nt!_POOL_HEADER fffffa801ee48d30
       +0x000 PreviousSize     : 0y00011110 (0x1e)
       +0x000 PoolIndex        : 0y00000000 (0)
       +0x000 BlockSize        : 0y00010011 (0x13)
       +0x000 PoolType         : 0y00000010 (0x2)
       +0x000 Ulong1           : 0x213001e
       +0x004 PoolTag          : 0x51314549
       +0x008 ProcessBilled    : (null) 
       +0x008 AllocatorBackTraceIndex : 0
       +0x00a PoolTagHash      : 0
    Code:
    3: kd> dt nt!_POOL_HEADER fffffa801ee48ef0
       +0x000 PreviousSize     : 0y00001001 (0x9)
       +0x000 PoolIndex        : 0y00000000 (0)
       +0x000 BlockSize        : 0y00000001 (0x1)
       +0x000 PoolType         : 0y00000000 (0)
       +0x000 Ulong1           : 0x10009
       +0x004 PoolTag          : 0xee657645
       +0x008 ProcessBilled    : (null) 
       +0x008 AllocatorBackTraceIndex : 0
       +0x00a PoolTagHash      : 0
    Run Driver Verifier to scan for any corrupted drivers which may be causing problems, this program works by running various stress tests on drivers, in order to produce a BSOD which will locate the driver; run for least 24 hours:

       Information

    Select the Individual Settings option, and check all the boxes (especially Special Pool) apart from the Low Resources Simulation option.
      My Computer


  7. Posts : 4
    Windows 7 Professional 64-bit
    Thread Starter
       #7

    OK I will give that a try. I will have to wait until this weekend to run it. I will report back on Monday.

    Thanks
      My Computer

  8.    #8

    Okay thanks :)
      My Computer


 

  Related Discussions
Our Sites
Site Links
About Us
Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd
All times are GMT -5. The time now is 06:27.
Find Us