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Windows 7: BSOD Bad Pool Caller when rebooting

09 Sep 2013   #1
drew22to375

Windows 7 Professional 64-bit
 
 
BSOD Bad Pool Caller when rebooting

Hello,

I have recently setup new pc's for our programming staff. The pc's are HP 8300 Elite convertible minitower. 32GB of memory 500GB hard drives RAID 1 configuration, Nvidia 8400 GS. They are all setup with identical software and drivers, etc. out of 11 pc's 3 of them after a month of use get the Bad Pool Caller when rebooting the pc. all of them appear be be the same error. I am unable to use the SF diagnostic tool. So I will post the error what who crashed says.
Along with several of the mini dump files. The Bad Pool Caller is the most common error but I have also received Driver corrupted Expool. Any help troubleshooting these errors would be appreciated. Thanks Drew..


Crash dump directory: C:\Windows\Minidump

Crash dumps are enabled on your computer.

On Tue 9/3/2013 8:01:07 PM GMT your computer crashed
crash dump file: C:\Windows\memory.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x75B80)
Bugcheck code: 0xC2 (0x99, 0xFFFFFA801EE48E70, 0x0, 0x0)
Error: BAD_POOL_CALLER
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that the current thread is making a bad pool request.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.


My System SpecsSystem Spec
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09 Sep 2013   #2
x BlueRobot

 

Why weren't you able to use the SF_Diagnostic Tool?
My System SpecsSystem Spec
09 Sep 2013   #3
drew22to375

Windows 7 Professional 64-bit
 
 

Quote   Quote: Originally Posted by x BlueRobot View Post
Why weren't you able to use the SF_Diagnostic Tool?
I get an error saying unable to create folder when selecting grab all. I think it's the Symantec endpoint may be blocking it. Our network engineer has it set so I can't disable endpoint.
My System SpecsSystem Spec
.

09 Sep 2013   #4
x BlueRobot

 

Okay, we can gather the files manually, I'll post the instructions for the main two first:

Minidumps:

Please go to this folder (see below), and then check for any dump files, if so please place them into a zipped folder and then attach in your next post.

MSINFO32:

Start
Type: msinfo32
File, Save
Place in the same zipped folder, and then upload in your next post.

Screenshots and Files - Upload and Post in Seven Forums
My System SpecsSystem Spec
09 Sep 2013   #5
drew22to375

Windows 7 Professional 64-bit
 
 

File Uploaded.
My System SpecsSystem Spec
10 Sep 2013   #6
x BlueRobot

 

Code:
BugCheck C2, {99, fffffa801ee48e70, 0, 0}

Probably caused by : memory_corruption ( nt!MiUnmapViewOfSection+295 )
Code:
Usual causes:  Device driver, Memory
This bugcheck indicates that the thread has attempted to free a pool page with a invalid memory address; the pool header could be corrupt too for the driver which exists within the page.

Code:
3: kd> !pool fffffa801ee48e70
Pool page fffffa801ee48e70 region is Nonpaged pool
 fffffa801ee48000 size:  210 previous size:    0  (Allocated)  ALPC (Protected)
 fffffa801ee48210 size:   30 previous size:  210  (Allocated)  ReSe
 fffffa801ee48240 size:   80 previous size:   30  (Free )  SeTl
 fffffa801ee482c0 size:   c0 previous size:   80  (Free )  EtwR (Protected)
 fffffa801ee48380 size:   20 previous size:   c0  (Allocated)  I200
 fffffa801ee483a0 size:   a0 previous size:   20  (Free )  Even (Protected)
 fffffa801ee48440 size:  1c0 previous size:   a0  (Free )  EtwG
 fffffa801ee48600 size:   10 previous size:  1c0  (Free)       CcSc
 fffffa801ee48610 size:   c0 previous size:   10  (Allocated)  EtwR (Protected)
 fffffa801ee486d0 size:   c0 previous size:   c0  (Allocated)  EtwR (Protected)
 fffffa801ee48790 size:   e0 previous size:   c0  (Allocated)  SASC
 fffffa801ee48870 size:   30 previous size:   e0  (Allocated)  ReEv
 fffffa801ee488a0 size:  100 previous size:   30  (Allocated)  Ntfx
 fffffa801ee489a0 size:   80 previous size:  100  (Free )  Sema (Protected)
 fffffa801ee48a20 size:   50 previous size:   80  (Allocated)  ViMm
 fffffa801ee48a70 size:   e0 previous size:   50  (Allocated)  IoCo (Protected)
 fffffa801ee48b50 size:  1e0 previous size:   e0  (Allocated)  MmCi
 fffffa801ee48d30 size:  130 previous size:  1e0  (Allocated)  IE1Q
Code:
3: kd> !poolval fffffa801ee48000
Pool page fffffa801ee48000 region is Nonpaged pool

Validating Pool headers for pool page: fffffa801ee48000

Pool page [ fffffa801ee48000 ] is __inVALID.

Analyzing linked list...
[ fffffa801ee48d30 --> fffffa801ee48ef0 (size = 0x1c0 bytes)]: Corrupt region


Scanning for single bit errors...

None found
Code:
3: kd> dt nt!_POOL_HEADER fffffa801ee48d30
   +0x000 PreviousSize     : 0y00011110 (0x1e)
   +0x000 PoolIndex        : 0y00000000 (0)
   +0x000 BlockSize        : 0y00010011 (0x13)
   +0x000 PoolType         : 0y00000010 (0x2)
   +0x000 Ulong1           : 0x213001e
   +0x004 PoolTag          : 0x51314549
   +0x008 ProcessBilled    : (null) 
   +0x008 AllocatorBackTraceIndex : 0
   +0x00a PoolTagHash      : 0
Code:
3: kd> dt nt!_POOL_HEADER fffffa801ee48ef0
   +0x000 PreviousSize     : 0y00001001 (0x9)
   +0x000 PoolIndex        : 0y00000000 (0)
   +0x000 BlockSize        : 0y00000001 (0x1)
   +0x000 PoolType         : 0y00000000 (0)
   +0x000 Ulong1           : 0x10009
   +0x004 PoolTag          : 0xee657645
   +0x008 ProcessBilled    : (null) 
   +0x008 AllocatorBackTraceIndex : 0
   +0x00a PoolTagHash      : 0
Run Driver Verifier to scan for any corrupted drivers which may be causing problems, this program works by running various stress tests on drivers, in order to produce a BSOD which will locate the driver; run for least 24 hours:
information   Information

Select the Individual Settings option, and check all the boxes (especially Special Pool) apart from the Low Resources Simulation option.
My System SpecsSystem Spec
10 Sep 2013   #7
drew22to375

Windows 7 Professional 64-bit
 
 

OK I will give that a try. I will have to wait until this weekend to run it. I will report back on Monday.

Thanks
My System SpecsSystem Spec
10 Sep 2013   #8
x BlueRobot

 

Okay thanks
My System SpecsSystem Spec
Reply

 BSOD Bad Pool Caller when rebooting




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