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Windows 7: BSOD error 0x0000009f, PLEASE HELP


10 Sep 2013   #1

Windows 7 Home Premium 64 Bit
 
 
BSOD error 0x0000009f, PLEASE HELP

I've been getting a BSOD on my laptop more frequently lately and need to get to the bottom of it.

The latest error description said this:

The computer has rebooted from a bugcheck. The bugcheck was: 0x0000009f (0x0000000000000003, 0xfffffa800b235060, 0xfffff800040073d8, 0xfffffa800b747010). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 091013-35193-01.

A BSOD a week ago gave me this:

The computer has rebooted from a bugcheck. The bugcheck was: 0x0000009f (0x0000000000000003, 0xfffffa800ce80060, 0xfffff8000400d748, 0xfffffa8006eae6c0). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 090313-19000-01.

When I try to run SF Diagnostic, I get this error: Unhandled exception has occurred in your application. If you click Continue, the application will ignore this error and attempt to continue. If you click Quit, the application will close immediately. Access to path 'C:\Windows\Minidump' is denied.

When I hit Continue in SF Diagnostic, the program does not complete it's diagnostic.

PLEASE HELP ME!!!!

My System SpecsSystem Spec
.

10 Sep 2013   #2

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x86 Service Pack 1 - Linux Mint Mate 14 x64
 
 

Please go to this directory:

Code:
C:\Windows\Minidump
Place any dump files into a zipped folder, and then attach in your next post.

Run the SF_Diagnostic Tool again, but select all the options individually, apart from the Minidump option.
My System SpecsSystem Spec
10 Sep 2013   #3

Windows 7 Home Premium 64 Bit
 
 

Attached my Minidump files.

And I seem to getting similar errors for the other options in SF Diagnostic.

Thank you!
My System SpecsSystem Spec
.


10 Sep 2013   #4

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x86 Service Pack 1 - Linux Mint Mate 14 x64
 
 

Code:
BugCheck 9F, {3, fffffa800b235060, fffff800040073d8, fffffa800b747010}

Probably caused by : usbhub.sys
Code:
0: kd> !irp fffffa800b747010
Irp is active with 14 stacks 13 is current (= 0xfffffa800b747440)
 No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.  
     cmd  flg cl Device   File     Completion-Context
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

            Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

            Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

            Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

            Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

            Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

            Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

            Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

            Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

            Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

            Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

            Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

            Args: 00000000 00000000 00000000 00000000
>[ 16, 2]   0 e1 fffffa800cfcb060 00000000 00000000-00000000    pending
          Unable to load image \SystemRoot\system32\drivers\AmUStor.SYS, Win32 error 0n2
*** WARNING: Unable to verify timestamp for AmUStor.SYS
*** ERROR: Module load completed but symbols could not be loaded for AmUStor.SYS
 \Driver\AmUStor
            Args: 00000000 00000001 00000003 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-fffffa8006e18250    

            Args: 00000000 00000000 00000000 00000000
Code:
0: kd> lmvm AmUStor
start             end                 module name
fffff880`084f4000 fffff880`0850a000   AmUStor  T (no symbols)           
    Loaded symbol image file: AmUStor.SYS
    Image path: \SystemRoot\system32\drivers\AmUStor.SYS
    Image name: AmUStor.SYS
    Timestamp:        Mon May 16 12:31:25 2011 (4DD10B0D)
    CheckSum:         0001EC6E
    ImageSize:        00016000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Your ALCOR Micro SD Card Controller seems to be causing problems, please update the driver from your motherboard support page (if available) or the vendor here - ALCOR MICRO - Storage Product > SD Card Controller
My System SpecsSystem Spec
10 Sep 2013   #5

Windows 7 Home Premium 64 Bit
 
 

Thank you so much Blue Robot! I did insert an SD card into my laptop a couple weeks ago and didn't realize this could be causing my issues.

Would it be safe to assume that until I fix the driver issue, not using the SD card slot on my laptop will prevent future related BSODs?
My System SpecsSystem Spec
10 Sep 2013   #6

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x86 Service Pack 1 - Linux Mint Mate 14 x64
 
 

I can say with confidence, that it seems to be least part of the problem, I never tend to say the root of the problem because I've seen systems with multiple driver issues, but do not worry about that. I wouldn't see the SD Card Reader, and if it still BSODs then please upload the new dump files and remove that driver from your system.
My System SpecsSystem Spec
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 BSOD error 0x0000009f, PLEASE HELP




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