Hello,
Right after restarting the windows for completing the windows update, BSOD happend.
The updates were for Office 2013 and also there is an update which won't install and published yesterday "Security Update for Microsoft Office 2013 (KB2810009) 64-Bit Edition" and already there are lots of thread about it.
Thanks for your assisting
For the Windows Update issue, I would start a new thread here - Windows Updates & Activation - Windows 7 Help Forums
Code:BugCheck F4, {3, fffffa800ae66b30, fffffa800ae66e10, fffff8000337e0d0} ----- ETW minidump data unavailable----- Probably caused by : csrss.exeCode:0: kd> !process fffffa800ae66b30 3 GetPointerFromAddress: unable to read from fffff800032af000 PROCESS fffffa800ae66b30 SessionId: none Cid: 0278 Peb: 7fffffdd000 ParentCid: 024c DirBase: 1e5bc0000 ObjectTable: fffff8a00adae470 HandleCount: <Data Not Accessible> Image: csrss.exe VadRoot fffffa800b8b4290 Vads 145 Clone 0 Private 571. Modified 1705. Locked 0. DeviceMap fffff8a000008aa0 Token fffff8a00adb6060 ReadMemory error: Cannot get nt!KeMaximumIncrement value. fffff78000000000: Unable to get shared data ElapsedTime 00:00:00.000 UserTime 00:00:00.000 KernelTime 00:00:00.000 QuotaPoolUsage[PagedPool] 174264 QuotaPoolUsage[NonPagedPool] 17408 Working Set Sizes (now,min,max) (1394, 50, 345) (5576KB, 200KB, 1380KB) PeakWorkingSetSize 8816 VirtualSize 50 Mb PeakVirtualSize 63 Mb PageFaultCount 118117 MemoryPriority BACKGROUND BasePriority 13 CommitCharge 795Code:0: kd> !dpx Start memory scan : 0xfffff8800c7bc738 ($csp) End memory scan : 0xfffff8800c7be000 (Stack Base) rax : 0xfffff8800c7bc7c8 : 0xfffff80003331ec4 : nt!NtTerminateProcess+0xf4 rsp : 0xfffff8800c7bc738 : 0xfffff80003405d92 : nt!PspCatchCriticalBreak+0x92 rbp : 0xfffff8000337e0d0 : !da ""Terminating critical process 0x%p (%s)."" rsi : 0xfffffa800ae66e10 : !da "csrss.exe" r9 : 0xfffffa800ae66e10 : !da "csrss.exe" r11 : 0xfffff8800c7bc848 : 0xfffff80003076e13 : nt!KiSystemServiceCopyEnd+0x13 0xfffff8800c7bc738 : 0xfffff80003405d92 : nt!PspCatchCriticalBreak+0x92 0xfffff8800c7bc758 : 0xfffffa800ae66e10 : !da "csrss.exe" 0xfffff8800c7bc760 : 0xfffff8000337e0d0 : !da ""Terminating critical process 0x%p (%s)."" 0xfffff8800c7bc7c8 : 0xfffff80003331ec4 : nt!NtTerminateProcess+0xf4 0xfffff8800c7bc848 : 0xfffff80003076e13 : nt!KiSystemServiceCopyEnd+0x13 0xfffff8800c7bc9b8 : 0xfffff800030733d0 : nt!KiServiceLinkage 0xfffff8800c7bcd90 : 0xfffff800031f2e00 : nt!KiInitialPCR+0x100 0xfffff8800c7bcde8 : 0xfffff8000304e55e : nt!KiOpDecode+0xf6 0xfffff8800c7bce78 : 0xfffff80003075d7a : nt!KiPageFault+0x23a 0xfffff8800c7bd0c8 : 0xfffff8000310344c : nt!RtlpCopyXStateChunk+0x5c 0xfffff8800c7bd0e8 : 0xfffff8000306acd4 : nt!RtlpCopyLegacyContextAmd64+0x144 0xfffff8800c7bd118 : 0xfffff80003077d33 : nt!KeContextToKframes+0x83 0xfffff8800c7bd1f8 : 0xfffff800030c4790 : nt!KiRaiseException+0x1b4 0xfffff8800c7bd538 : 0xfffff8000304d9d2 : nt!MiCopyDataPageToImagePage+0xa66 0xfffff8800c7bd5a8 : 0xfffff88000ccd577 : CI!CiValidateImageData+0x343 0xfffff8800c7bd678 : 0xfffff800030a5521 : nt!MiResolveMappedFileFault+0x971 0xfffff8800c7bd6d8 : 0xfffff80003089fd2 : nt!MiUpdateWsle+0x1b2A page fault was called to most likely add pages to the working set of the process, but because the amount of available pages may have been exhausted already, and no trimming took place, then the system crashed.Code:0: kd> !error 0xc0000005 Error code: (NTSTATUS) 0xc0000005 (3221225477) - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
Run Driver Verifier to scan for any corrupted drivers which may be causing problems, this program works by running various stress tests on drivers, in order to produce a BSOD which will locate the driver; run for least 24 hours:
InformationAdditional Help - Using Driver Verifier to identify issues with Drivers
Remove:
Windows 7 doesn't require any programs which make changes to the operating system and registry, these programs tend to cause problems by modifying and deleting files.Code:Start Menu\Programs\Advanced System Optimizer 3 Start Menu\Programs\Advanced System Optimizer 3\Backup and Recovery Start Menu\Programs\Advanced System Optimizer 3\Common Problem Fixers Start Menu\Programs\Advanced System Optimizer 3\Disk Tuneup Start Menu\Programs\Advanced System Optimizer 3\Registry Tuneup Start Menu\Programs\Advanced System Optimizer 3\Regular Maintenance Start Menu\Programs\Advanced System Optimizer 3\Security and Privacy Start Menu\Programs\Advanced System Optimizer 3\Windows Optimization
Remove:Windows is a closed source system. Developers of registry cleaners do not have the core code of Windows 7 and are not working on definitive information, but rather they are going on past knowledge and experience. Automatic cleaners will usually have to do some guesswork.
Modifying registry keys incorrectly can cause Windows instability, or make Windows unbootable. No registry cleaner is completely safe and the potential is ever present to cause more problems than they claim to fix.
Registry cleaners cannot distinguish between good and bad. If you run a registry cleaner, it will delete all those keys which are obsolete and sitting idle; but in reality, those keys may well be needed by some programs or windows at a later time.
Windows 7 is much more efficient at managing the registry than previous Windows versions. If you run any other registry cleaner and do not know precisely what you are doing, you will have problems down the road. There are no gains to be had from using a registry cleaner and the risk is great.
These driver update programs usually install the wrong or outdated drivers, please remove this program completely from your system, most of these programs are spyware or adware anyway. The only method for installing driver is checking the motherboard support page or the hardware vendor, and then installing via Device Manager or the vendor's own tools.Code:Start Menu\Programs\Driver Identifier
Remove:
Kaspersky and Internet Security suites in general are known to cause problems, please remove fully with the Kaspersky Removal Tool, and then run full scans with these free and proven alternatives which best with the operating system due to their lightweight nature on system resources and compatibility.Code:Start Menu\Programs\Kaspersky Internet Security 2013
Install and perform full scans with:
- Malwarebytes : Free anti-malware download
- Microsoft Security Essentials | Protect against viruses, spyware, and other malware
InformationRemember to install the free version of Malwarebytes not the free trail; untick the free trial box during installation. MSE is the most lightweight and compatible with the Windows 7 operating system
You can also view this thread for a complete free and lightweight security protection combination:
Reduce the number of programs at startup, to avoid any driver or program conflicts:
Hi,
Here is the new report for BSOD:
I appreciate your assistance.
Last edited by Brink; 12 Sep 2013 at 10:37. Reason: moved to original thread
Please unmark this thread as solved, since the issue hasn't been resolved yet.
Code:BugCheck C9, {23e, fffff88008db74ac, fffff980250b8ab0, 0} Unable to load image \SystemRoot\system32\DRIVERS\5U877.sys, Win32 error 0n2 *** WARNING: Unable to verify timestamp for 5U877.sys *** ERROR: Module load completed but symbols could not be loaded for 5U877.sys Probably caused by : 5U877.sys ( 5U877+24ac )Your 5U877 UVC driver for Ricoh camera driver seems to be causing problems, please update the driver from your model/motherboard support page.Code:2: kd> lmvm 5U877 start end module name fffff880`08db5000 fffff880`08de9e80 5U877 T (no symbols) Loaded symbol image file: 5U877.sys Image path: \SystemRoot\system32\DRIVERS\5U877.sys Image name: 5U877.sys Timestamp: Wed Mar 28 05:16:46 2012 (4F7290AE) CheckSum: 0003A4A4 ImageSize: 00034E80 Translations: 0000.04b0 0000.04e4 0409.04b0 0409.04e4
The driver marked the IRP as pending, but didn't return the STATUS_PENDING flag back to the I/O Manager.
Note: Please follow my other suggestions too.
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