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Windows 7: BSOD (bad_poll_header) preventing startup on Lenovo G570


11 Sep 2013   #1

Windows 7 home premium 64bit
 
 
BSOD (bad_poll_header) preventing startup on Lenovo G570

Hi folks,

I'm currently trying to ressurect my mother's win 7 laptop from a BSOD which is preventing startup.

Whilst I'm reasonably tech savvy (Ex S/W Developer) I'm a Mac owner myself and not really used a Windows machine for the past 10 years so I'm struggling somewhat to get anywhere.

Machine specs (as far as I can gather from her original Amazon purchase):
Lenovo G570 15.6-inch Laptop
Intel Celeron B815 1.6GHz
4GB RAM
320GB HDD
Windows 7 Home Premium 64-bit

From what mum's told me, the machine was working normally yesterday (10th) and failed to start this morning.

On booting, ever time it fails with a BSOD reporting a BAD_POOL_HEADER and an error code of 0x00000019

So far, I've tried:
Startup Repair can't..
System restore back to the last saved restore point (Automatic update 2 weeks ago)
It will start in safe mode, and I've tried disabling pretty much all the startup items but still no luck.

That's about the limit of my trial & error noodlings so far. I'd appreciate any pointers on my next options.

Cheers,

Rich


My System SpecsSystem Spec
.

11 Sep 2013   #2

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Welcome to the forum,

Code:
Built by: 7601.18113.amd64fre.win7sp1_gdr.130318-1533
Debug session time: Thu Sep 12 03:16:47.772 2013 (UTC + 6:00)
System Uptime: 0 days 0:00:15.990
BugCheck 19, {22, fffff8a000800000, 1, 0}
*** WARNING: Unable to verify timestamp for avgldx64.sys
*** ERROR: Module load completed but symbols could not be loaded for avgldx64.sys
Probably caused by : avgldx64.sys ( avgldx64+7649 )
BUGCHECK_STR:  0x19_22
PROCESS_NAME:  System
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7601.18113.amd64fre.win7sp1_gdr.130318-1533
Debug session time: Wed Sep 11 23:50:09.692 2013 (UTC + 6:00)
System Uptime: 0 days 0:00:16.910
BugCheck 19, {22, fffff8a000800000, 1, 0}
*** WARNING: Unable to verify timestamp for avgldx64.sys
*** ERROR: Module load completed but symbols could not be loaded for avgldx64.sys
Probably caused by : avgldx64.sys ( avgldx64+7649 )
BUGCHECK_STR:  0x19_22
PROCESS_NAME:  System
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7601.18113.amd64fre.win7sp1_gdr.130318-1533
Debug session time: Wed Sep 11 23:39:51.724 2013 (UTC + 6:00)
System Uptime: 0 days 0:00:16.941
BugCheck 19, {22, fffff8a000800000, 1, 0}
*** WARNING: Unable to verify timestamp for avgldx64.sys
*** ERROR: Module load completed but symbols could not be loaded for avgldx64.sys
Probably caused by : avgldx64.sys ( avgldx64+7649 )
BUGCHECK_STR:  0x19_22
PROCESS_NAME:  System
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7601.18113.amd64fre.win7sp1_gdr.130318-1533
Debug session time: Wed Sep 11 23:29:28.632 2013 (UTC + 6:00)
System Uptime: 0 days 0:00:15.849
BugCheck 19, {22, fffff8a000800000, 1, 0}
*** WARNING: Unable to verify timestamp for avgldx64.sys
*** ERROR: Module load completed but symbols could not be loaded for avgldx64.sys
Probably caused by : avgldx64.sys ( avgldx64+7649 )
BUGCHECK_STR:  0x19_22
PROCESS_NAME:  System
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7601.18113.amd64fre.win7sp1_gdr.130318-1533
Debug session time: Wed Sep 11 23:00:43.538 2013 (UTC + 6:00)
System Uptime: 0 days 0:00:15.756
BugCheck 19, {22, fffff8a000800000, 1, 0}
*** WARNING: Unable to verify timestamp for avgldx64.sys
*** ERROR: Module load completed but symbols could not be loaded for avgldx64.sys
Probably caused by : avgldx64.sys ( avgldx64+7649 )
BUGCHECK_STR:  0x19_22
PROCESS_NAME:  System
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
It seems that AVG is the cause of your BSOD's. Please uninstall it and use Microsoft Security Essentials & the Free version of Malwarebytes, update and make full scans separately:
Note   Note
Do not start the trial version of MalwareBytes
You may also take a look at:Follow this:
Quote   Quote: Originally Posted by Arc View Post
Get rid of intel rapid storage.
  1. Right click on "my computer" icon and click "manage" on the context menu.
  2. It will open the "computer management" window.
  3. Select "Device Manager" in the left pane, It will list all the existing devices up.
  4. Expand "Disc Drives" by clicking on the triangle in front of it.
  5. Select one item under it, right click, uninstall.
  6. Continue the process for all items under "Disc Drives"
  7. Now restart the computer. At restart, windows will auto configure the appropriate system driver, msahci.sys.
------------------------
Reduce the start-up items, Antivirus software is basically whats required.------------------------
Run the System File Checker that scans the of all protected Windows 7 system files and replaces incorrect corrupted, changed/modified, or damaged versions with the correct versions if possible:
  • Click on the
  • Type CMD on Search
  • Left click and Run as Administrator
  • Type SFC /scannow - read here
Run Disk Check on your Hard Drive for file system errors and bad sectors on it - read here
Let us know the results.
My System SpecsSystem Spec
12 Sep 2013   #3

Windows 7 home premium 64bit
 
 

Fantastic. I've been through all of the above and everything seems to be working again now.

You guys rock - thanks so much for the advice.

I now have a very happy mum again, and she's just telling all her friends on the phone how I'm 'such a good boy for sorting out her computer'… Ha ha, I'm 44!...
My System SpecsSystem Spec
.


12 Sep 2013   #4

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Awesome great news.. Please post if you have further issues.

I'm turning 21 tomorrow
My System SpecsSystem Spec
12 Sep 2013   #5
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

Quote   Quote: Originally Posted by koolkat77 View Post
Awesome great news.. Please post if you have further issues.

I'm turning 21 tomorrow
Within less than two hours .... actually
My System SpecsSystem Spec
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 BSOD (bad_poll_header) preventing startup on Lenovo G570




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