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Windows 7: Can someone help? Random BSOD in Dell Vostro v131.

12 Sep 2013   #1
nerdy2013

Windows 7 Home Basic x64
 
 
Can someone help? Random BSOD in Dell Vostro v131.

Dear Sir,

I had run Dell's PC Checkup Tests but all passed. However random BSOD continues to happen.

Attached are dump files. Many thanks in advance for your help.

With regards,
Tham


My System SpecsSystem Spec
.

12 Sep 2013   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Technical Preview 64-bit
 
 

Hello nerdy2013.

The Wireless network driver is failing here.
Code:
fffff880`0a97bd68  fffff880`05ac649bUnable to load image \SystemRoot\system32\DRIVERS\NETwNs64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for NETwNs64.sys
*** ERROR: Module load completed but symbols could not be loaded for NETwNs64.sys
 NETwNs64+0xd49b
And the driver is old.
Code:
fffff880`058f1000 fffff880`06179000   NETwNs64   (deferred)             
    Image path: \SystemRoot\system32\DRIVERS\NETwNs64.sys
    Image name: NETwNs64.sys
    Timestamp:        Mon Dec 12 21:49:10 2011 (4EE6297E)
    CheckSum:         0083A479
    ImageSize:        00888000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
I would suggest you to update Intel® PROSet/Wireless Software and Drivers for Windows 7 for your Intel® Centrino® Wireless-N 1030 from Intel Download Center.

At the same time, Uninstall Avast using Avast Uninstall Utility; at least as a test. Use Microsoft Security Essentials as your antivirus with windows inbuilt firewall, and free MBAM as the on demand scanner.
Download, install and update those, and then run full system scans with both of them, one by one.

Also Test your RAM modules for possible errors.
How to Test and Diagnose RAM Issues with Memtest86+
Run memtest for at least 8 passes, preferably overnight.

Let us know the results.
My System SpecsSystem Spec
12 Sep 2013   #3
nerdy2013

Windows 7 Home Basic x64
 
 

Hi Arc,

Many thanks for the fast reply.

Had upgraded the wireless driver but event log prompts NETwNs64 with Event 8000 and BSOD right after connects to AP directly after the reinstallation of driver; had uninstalled Avast then run MemTest.

The MemTest helped as there is a whole series of errors displayed. Didn't expect this to happen since Dell's PC Doctor didn't detect any memory problems.

However thanks for the cure to the problem and fast replies. Really grateful for having someone to help.

Will contact Dell tomorrow to claim warranty on the RAM.

Good day~!
With regards,
Tham
My System SpecsSystem Spec
.


12 Sep 2013   #4
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Technical Preview 64-bit
 
 

You are welcome mate
Hopefully it will run all fine with the replacement RAM
My System SpecsSystem Spec
12 Sep 2013   #5
SandeepP

Winndows 7 32 bit
 
 

Quote   Quote: Originally Posted by nerdy2013 View Post
Hi Arc,

Many thanks for the fast reply.

Had upgraded the wireless driver but event log prompts NETwNs64 with Event 8000 and BSOD right after connects to AP directly after the reinstallation of driver; had uninstalled Avast then run MemTest.

The MemTest helped as there is a whole series of errors displayed. Didn't expect this to happen since Dell's PC Doctor didn't detect any memory problems.

However thanks for the cure to the problem and fast replies. Really grateful for having someone to help.

Will contact Dell tomorrow to claim warranty on the RAM.

Good day~!
With regards,
Tham
Hi Tham,

Welcome to Seven forums.

Apologies for the delay in checking this post. I appreciate the time and effort that you took to troubleshoot the issue.

If required we might be able to arrange the replacement RAM for you. Kindly perform this pre boot diagnostics on the system:

http://dell.to/11NpLCy

Also, make sure you have updated the drivers for your network card from the link below:

Network

Keep us posted with the results so we can advise you further.
My System SpecsSystem Spec
20 Sep 2013   #6
nerdy2013

Windows 7 Home Basic x64
 
 

Hi Arc & Sandeep,

Just to keep you updated on the situation.

RAM was replaced with the laptop cover as there was cases of electrostatic shocks occur and so far there was no occurrence of BSOD since this Tuesday.

Hopefully everything will stay as it is in the future.

Cheers and thanks a lot for the help~!
Good day.
With regards,
Tham
My System SpecsSystem Spec
20 Sep 2013   #7
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Technical Preview 64-bit
 
 

Cheers back, mate
Let us know for any further issue
My System SpecsSystem Spec
23 Sep 2013   #8
SandeepP

Winndows 7 32 bit
 
 

Quote   Quote: Originally Posted by nerdy2013 View Post
Hi Arc & Sandeep,

Just to keep you updated on the situation.

RAM was replaced with the laptop cover as there was cases of electrostatic shocks occur and so far there was no occurrence of BSOD since this Tuesday.

Hopefully everything will stay as it is in the future.

Cheers and thanks a lot for the help~!
Good day.
With regards,
Tham
Hi Tham,

Its great to hear it is working fine after the replacement RAM. Please check the system at your convenience and let us know the results of the same so we can advise you further if required.

If you have any further queries, please feel free to contact us.
My System SpecsSystem Spec
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 Can someone help? Random BSOD in Dell Vostro v131.




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