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Windows 7: BSOD while browsing Facebook, STOP: 0x00000101; Image of BSOD attached

12 Sep 2013   #1
LukaLean

Windows 7 Ultimate x64
 
 
BSOD while browsing Facebook, STOP: 0x00000101; Image of BSOD attached

Hey guys!

I was browsing Facebook and exactly when I wanted to play a video I got this BSOD:



(It stuck on Initializing disk for crash dump so I force restarted the computer if this is for any help)

Could you help me find out why I got it and how to avoid it in the future?

Thank's


My System SpecsSystem Spec
.

12 Sep 2013   #2
nommy the first

Microsoft Windows 8.1 64-bit Professional
 
 

Hello LukaLean and welcome to the Forums,

Please follow the BSOD Posting Instructions and provide us with the .zip file created.


Good luck and keep us posted,
Nommy
My System SpecsSystem Spec
12 Sep 2013   #3
LukaLean

Windows 7 Ultimate x64
 
 

Quote   Quote: Originally Posted by nommy the first View Post
Hello LukaLean and welcome to the Forums,

Please follow the BSOD Posting Instructions and provide us with the .zip file created.


Good luck and keep us posted,
Nommy
Thank's for the answer! Here, I have attached the Diagnostics tool Complete log in this reply.
My System SpecsSystem Spec
.


12 Sep 2013   #4
LukaLean

Windows 7 Ultimate x64
 
 

I think I've finally found the error!! I think it's Google Chrome!
My System SpecsSystem Spec
12 Sep 2013   #5
nommy the first

Microsoft Windows 8.1 64-bit Professional
 
 

Quote   Quote: Originally Posted by LukaLean View Post
I think I've finally found the error!! I think it's Google Chrome!
Is the issue resolved or are you still getting BSOD's when attempting to play video's from Facebook?


Nommy
My System SpecsSystem Spec
12 Sep 2013   #6
LukaLean

Windows 7 Ultimate x64
 
 

Quote   Quote: Originally Posted by nommy the first View Post
Quote   Quote: Originally Posted by LukaLean View Post
I think I've finally found the error!! I think it's Google Chrome!
Is the issue resolved or are you still getting BSOD's when attempting to play video's from Facebook?


Nommy
Oh, I forgot to tell you so I mixed two questions up. I've had big issues with my screen randomly freezing while on the browser, so that's what I mean't. But I am still not sure if this works better with FF but I havent got any freezes since so i guess

But for the BSOD, i still dont know what happened! So please help me find out
My System SpecsSystem Spec
12 Sep 2013   #7
nommy the first

Microsoft Windows 8.1 64-bit Professional
 
 

Hello LukaLean,

Hmm, your zip seems to lack any dump files.. Have you configured Windows to create them?
If not, you can do so by following this tutorial.
After doing so, please try to recreate the BSOD and then upload the .dmp files in a .zip so we can have a look at them

Until we have the dump files we can do very little concerning your BSOD I fear.
That said, here is some other advice

----------

Your Windows installation seems to be missing an essential update; please download and install the KB971033 update (click to download).

When done, please follow the Genuine and Activation Posting Instructions and provide us with the log created to see if the update is successfully installed.

----------

Please reduce the items that run at start up. You basically only need your anti virus to run at start up, all other programs are not necessary and can be removed from the start up list.
Check this tutorial to see how to add or remove start up items.

----------

Are you using a paid version of Avast!? If so, please keep it. If not, please follow the following two things;

Please Uninstall Avast!;
  1. Open the Start Menu by clicking on the .
  2. Click on Control Panel and under Programs click on Uninstall a program.
  3. Wait for the list to update, and when done, please Right-click on Avast! and select Uninstall/Change.
  4. Follow the on screen instructions, and when prompted, please restart your computer.
  5. When you are done, please download the Avast! Uninstall Utility and follow the on screen instructions.
  6. Restart your computer.

----------

Please download Microsoft Security Essentials from here;
  1. Download the file and save it to your desktop.
  2. Double click the file and follow the on-screen instructions.
  3. Restart your machine after installing MSE and please run a full scan and report back anything found.


Good luck and keep us posted,
Nommy
My System SpecsSystem Spec
Reply

 BSOD while browsing Facebook, STOP: 0x00000101; Image of BSOD attached




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