First, we want to make sure the computer is saving your dump files
. Go to Control Panel -> System -> Advanced System Settings -> Startup and Recovery [Settings] Make sure that "Write Debugging Information"
is set to Small Memory Dump (256kb)
if it is not already.
Next, make sure that the folder C:\Windows\Minidump
exists. If not, create it (allow permission if asked). Make sure any dumps you want to analyze, whether yours or others', are in this folder. You can ZIP/RAR the files and send them to someone else to analyze as well.
Please provide all the files following this tutorial
so we can provide a complete analysis: Blue Screen of Death Posting Instructions