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Windows 7: Toshiba Satellite A210-127 (PSAELE) BSOD and Other problems

13 Sep 2013   #1

Windows 7 Home Premium 32bit
 
 
Toshiba Satellite A210-127 (PSAELE) BSOD and Other problems

Hello Seven Forums. My name is Vasil and i'm here with request for help related with Toshiba laptop model - Satellite A210-127 (PSAELE) and its related with BSOD and other things i will point out in detailes here as well as the SF Diag Tool ZIP attached in the topic. Also make sure i first made topic in the Toshiba Support Forum but there i only had there reply to install Windows once more but thats why im here to ask the people who will know better.

Okay i intalled Windows 7 Ultimate x32bit 2 weeks ago on this laptop and i didnt intall any drivers for a week or something. There were some issues that the laptop shut down itself and at times i just saw flashing blue screen that im sure its BSOD. When the laptop launched it gave me info about some missing drivers. I said myself okay lets start intalling and the first one i did was the touch pad driver to fix it and make it work also i installed the ATI GPU driver from the official AMD page. After that i intalled some games that i play and at times the laptop just completely shut off and i had to hit the power button to run it again. It always said BSOD. Okay then when im using Chrome or Firefox they crash and the laptop is unresponsive for atleast 5 min. Same thing with BS player while im watching a movie it just start to lag the movie at times and i have to shut it down in order to launch BS player once more and continue watching where i left. I know where is the Toshiba Drivers Page but i dont see anything there i actually need from the drivers list that i need.
Also at times when i get flashes on the screen (BSOD) it launch the System Restore option and the Repair feature that does it job but no problems are found.
My point is that i really think that there is something wrong here and its annoying me.
I'd also like to point i was using Vista x32bit Home Premium before and yes my laptop is compatible with Windown 7.
There is one last thing but its in the bottom of my help requests. My card reader from the laptop is not reading any card while there is no driver for this in the official Toshiba drivers page.

Okay the file is now uploaded and i really hope you guys will help me with my problems here.
Thank You in advance!
Vasil aka ADDOriN

My System SpecsSystem Spec
.

13 Sep 2013   #2

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

There seems to be a problem with your Windows activation. Please post this report:
My System SpecsSystem Spec
13 Sep 2013   #3

Windows 7 Home Premium 32bit
 
 

Here is the intel you need.

Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-9G3JC-FHQ68-8Q2F3
Windows Product Key Hash: P8+/HGqn9p17OVdT+brLWVAqElk=
Windows Product ID: 00426-OEM-8992662-00459
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010100.1.0.001
ID: {06DE1733-992E-465D-A698-21AE1A8DB7DF}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Ultimate
Architecture: 0x00000000
Build lab: 7601.win7sp1_gdr.130708-1532
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{06DE1733-992E-465D-A698-21AE1A8DB7DF}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-8Q2F3</PKey><PID>00426-OEM-8992662-00459</PID><PIDType>2</PIDType><SID>S-1-5-21-1982350361-1544218057-2812846772</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>Satellite A210</Model></SYSTEM><BIOS><Manufacturer>TOSHIBA</Manufacturer><Version>V1.50</Version><SMBIOSVersion major="2" minor="4"/><Date>20070723000000.000000+000</Date></BIOS><HWID>D3823507018400FE</HWID><UserLCID>0402</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>FLE Standard Time(GMT+02:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>TOSCPL</OEMID><OEMTableID>TOSCPL00</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Ultimate edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: 7cfd4696-69a9-4af7-af36-ff3d12b6b6c8
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00426-00178-926-600459-02-1026-7601.0000-2282013
Installation ID: 002885011014352195664734231644872350376724352151240474
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: 8Q2F3
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 13.9.2013 г. 21:38:53

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 8:22:2013 00:02
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: NgAAAAEABAABAAEAAAACAAAAAwABAAEAJJQI+apYuJGQpkrxhoOSI0TPGuym4T4sRCsWc/r8

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name	OEMID Value	OEMTableID Value
  APIC			PTLTD 			 APIC  
  FACP			TOSCPL		Herring 
  HPET			PTLTD 		HPETTBL 
  MCFG			PTLTD 		  MCFG  
  TCPA			TOSCPL		        
  SLIC			TOSCPL		TOSCPL00
  SSDT			PTLTD 		POWERNOW
  ASF!			   DMA		AMDTBL
My System SpecsSystem Spec
.


14 Sep 2013   #4

Windows 7 Home Premium 32bit
 
 

I dont like bumping but please im still waiting.
My System SpecsSystem Spec
14 Sep 2013   #5

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Well I am still waiting for a confirmation from the activation experts on the copy of your MGA diag. It seems that it may not be genuine and you may need to get a genuine copy, but I will post my analysis.
------------------------
Make scans with these tools -
Update your Display Drivers to the latest version. Find appropriate drivers from here: Download AMD Catalyst Drivers 13.4 Vista - FileHippo.com (Titled vista, but works for Windows 7 also).
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 50, {996ada17, 0, 9378d2cd, 0}

Unable to load image \SystemRoot\system32\DRIVERS\atikmdag.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys

Could not read faulting driver name
Probably caused by : atikmdag.sys ( atikmdag+18a2cd )

Followup: MachineOwner
---------

1: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

PAGE_FAULT_IN_NONPAGED_AREA (50)
Invalid system memory was referenced.  This cannot be protected by try-except,
it must be protected by a Probe.  Typically the address is just plain bad or it
is pointing at freed memory.
Arguments:
Arg1: 996ada17, memory referenced.
Arg2: 00000000, value 0 = read operation, 1 = write operation.
Arg3: 9378d2cd, If non-zero, the instruction address which referenced the bad memory
	address.
Arg4: 00000000, (reserved)

Debugging Details:
------------------


Could not read faulting driver name

READ_ADDRESS: GetPointerFromAddress: unable to read from 82d7484c
Unable to read MiSystemVaType memory at 82d53e20
 996ada17 

FAULTING_IP: 
atikmdag+18a2cd
9378d2cd 0fb60411        movzx   eax,byte ptr [ecx+edx]

MM_INTERNAL_CODE:  0

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

BUGCHECK_STR:  0x50

PROCESS_NAME:  csrss.exe

CURRENT_IRQL:  0

TRAP_FRAME:  8ac437d0 -- (.trap 0xffffffff8ac437d0)
ErrCode = 00000000
eax=00000000 ebx=00007103 ecx=00007103 edx=996a6914 esi=00007103 edi=00000001
eip=9378d2cd esp=8ac43844 ebp=8ac43864 iopl=0         nv up ei pl nz na pe nc
cs=0008  ss=0010  ds=0023  es=0023  fs=0030  gs=0000             efl=00210206
atikmdag+0x18a2cd:
9378d2cd 0fb60411        movzx   eax,byte ptr [ecx+edx]     ds:0023:996ada17=??
Resetting default scope

LAST_CONTROL_TRANSFER:  from 82c4baa8 to 82c98879

STACK_TEXT:  
8ac437b8 82c4baa8 00000000 996ada17 00000000 nt!MmAccessFault+0x104
8ac437b8 9378d2cd 00000000 996ada17 00000000 nt!KiTrap0E+0xdc
WARNING: Stack unwind information not available. Following frames may be wrong.
8ac43864 9378ca39 84cb6b0c 996a6914 84cb6b0c atikmdag+0x18a2cd
8ac43880 937579e1 84cb6b0c 00000000 00000000 atikmdag+0x189a39
8ac438a4 9374bdb6 937600f4 000000c8 85a61a80 atikmdag+0x1549e1
8ac438d0 9374baad 00000000 00000000 84cb3c00 atikmdag+0x148db6
8ac438f4 9363224b 866caee0 85aaf008 84cb3c00 atikmdag+0x148aad
8ac4397c 93dc93c1 85b25040 00000000 85aa8780 atikmdag+0x2f24b
8ac43a14 8db24825 85a61a80 8ac43c58 8ac43a50 atikmdag+0x7c63c1
8ac43ad8 8dba9f95 85a61a80 8ac43c58 8ac43b84 atikmpag+0x2a825
8ac43b00 8dba9c55 85e05360 85a61a80 8ac43c58 dxgkrnl!DpiDxgkDdiStartDevice+0x3a
8ac43c70 8dba978b 85ddd920 00000001 00000000 dxgkrnl!DpiFdoStartAdapter+0x40d
8ac43c98 8db97d63 00000000 88c069c8 00000044 dxgkrnl!DpiFdoStartAdapterThread+0xe8
8ac43ca0 88c069c8 00000044 00000000 826c3843 dxgkrnl!DpiSessionCreateCallback+0x25
8ac43cb8 88c06e09 8ac43cd0 826c3ae6 00000001 watchdog!SMgrSessionOpen+0xa4
8ac43cc0 826c3ae6 00000001 ffffbc97 8ac43d18 watchdog!SMgrNotifySessionChange+0x19
8ac43cd0 826c3902 00000001 00000000 828a88e0 win32k!DrvNotifySessionStateChange+0x42
8ac43d18 826c38c4 001bf5a8 8ac43d34 82c488c6 win32k!InitializeGreCSRSS+0x16
8ac43d24 82c488c6 00000044 00000048 001bf5c4 win32k!NtUserInitialize+0x81
8ac43d24 779270f4 00000044 00000048 001bf5c4 nt!KiSystemServicePostCall
001bf5c4 00000000 00000000 00000000 00000000 0x779270f4


STACK_COMMAND:  kb

FOLLOWUP_IP: 
atikmdag+18a2cd
9378d2cd 0fb60411        movzx   eax,byte ptr [ecx+edx]

SYMBOL_STACK_INDEX:  2

SYMBOL_NAME:  atikmdag+18a2cd

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: atikmdag

IMAGE_NAME:  atikmdag.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  50a69e8b

FAILURE_BUCKET_ID:  0x50_atikmdag+18a2cd

BUCKET_ID:  0x50_atikmdag+18a2cd

Followup: MachineOwner
---------

1: kd> lmvm atikmdag
start    end        module name
93603000 93fee000   atikmdag T (no symbols)           
    Loaded symbol image file: atikmdag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmdag.sys
    Image name: atikmdag.sys
    Timestamp:        Sat Nov 17 02:14:03 2012 (50A69E8B)
    CheckSum:         009AA23D
    ImageSize:        009EB000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
------------------------
Daemon Tools (also Alcohol % software) are known to cause BSOD's on some Windows 7 systems (mostly due to the sptd.sys driver, although we have seen dtsoftbus01.sys blamed on several occasions). Please uninstall Daemon Tools.As an alternative: ------------------------
Reduce the start-up items, Antivirus software is basically whats required.------------------------
Run the System File Checker that scans the of all protected Windows 7 system files and replaces incorrect corrupted, changed/modified, or damaged versions with the correct versions if possible:
  • Click on the
  • Type CMD on Search
  • Left click and Run as Administrator
  • Type SFC /scannow - read here
Run Disk Check on your Hard Drive for file system errors and bad sectors on it - read here
------------------------
Upload a screenshot using:Test your Hard Drive(s) by running:------------------------
Monitor hardware temperature with system monitoring software like Speccy or HWMonitor. Upload a screen shot of the Summary tab as well:
My System SpecsSystem Spec
14 Sep 2013   #6

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

The installation of Windows is counterfeit - the license type requires a BIOS created specifically for Windows 7 - and this one was created 2 years before Windows 7 was launched.

You need to reformat and reinstall using genuine media and Key.
My System SpecsSystem Spec
14 Sep 2013   #7

Windows 7 Home Premium 32bit
 
 

Can you please describe what reformat mean and anything special i should know before installing Windows again.
My System SpecsSystem Spec
14 Sep 2013   #8

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Back up all your data to external media first.
What type of Windows 7 license do you have (if any?) Upgrade, OEM or retail Full?
My System SpecsSystem Spec
16 Sep 2013   #9

Windows 7 Home Premium 32bit
 
 

Quote   Quote: Originally Posted by NoelDP View Post
Back up all your data to external media first.
What type of Windows 7 license do you have (if any?) Upgrade, OEM or retail Full?
It is OEM.
My System SpecsSystem Spec
16 Sep 2013   #10

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

In that case, the installer will only allow a clean installation (it may back up the old files to a Windows.old folder) - so just follow the instructions.
My System SpecsSystem Spec
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 Toshiba Satellite A210-127 (PSAELE) BSOD and Other problems





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