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Windows 7: Crash on startup, after sleep + at random


13 Sep 2013   #1

Windows 7 Ultimate x64
 
 
Crash on startup, after sleep + at random

Hi!

I've been experiencing multiple crashes lately. Windows 7 will not load, or the system will crash shortly after startup with a black screen or it will freeze. It is also very common, that after sleep it will wake up and freeze after a few seconds. A hard reset is always required. From time to time we get a BSOD, but usually it crashed with a black screen. It sometimes also crashes with heavier use (Adobe Premiere) but this is rarer.
The windows 7 ultimate installation is quite recent, it was a clean install on an SSD drive. The system works great - when it works.
I think the crashes are getting more and more frequent.
I attached the dump files.
I did many things in order to troubleshoot, so far without success. I think I did chkdsk, file scans, Nvidia driver update....
Any help would be greatly appreciated.

My System SpecsSystem Spec
.

13 Sep 2013   #2

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

There seems to be a problem with your Windows activation. Please post this report:
Code:
Host Name:                 HP
OS Name:                   Microsoft Windows 7 Ultimate 
OS Version:                6.1.7601 Service Pack 1 Build 7601
OS Manufacturer:           Microsoft Corporation
OS Configuration:          Standalone Workstation
OS Build Type:             Multiprocessor Free
Registered Owner:          Lolabu
Registered Organization:   
Product ID:                00426-OEM-8992662-00010
Original Install Date:     17.8.2013, 14:30:53
System Boot Time:          13.9.2013, 14:58:31
System Manufacturer:       HP-Pavilion
System Model:              VN311AA-UUG HPE-010be
System Type:               x64-based PC
My System SpecsSystem Spec
13 Sep 2013   #3

Windows 7 Ultimate x64
 
 

Here it is
Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-V9488-FGM44-2C9T3
Windows Product Key Hash: rmk1OjF0iZq7gQoRmEcpnJHr0oc=
Windows Product ID: 00426-OEM-8992662-00010
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010100.1.0.001
ID: {F1BB6E9D-3642-4DE2-B098-B4EF880964A4}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Ultimate
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.130801-1533
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->
File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{F1BB6E9D-3642-4DE2-B098-B4EF880964A4}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-2C9T3</PKey><PID>00426-OEM-8992662-00010</PID><PIDType>2</PIDType><SID>S-1-5-21-4281080946-3009167072-383158280</SID><SYSTEM><Manufacturer>HP-Pavilion</Manufacturer><Model>VN311AA-UUG HPE-010be</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>5.13</Version><SMBIOSVersion major="2" minor="6"/><Date>20100303000000.000000+000</Date></BIOS><HWID>30A63907018400FE</HWID><UserLCID>0424</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Europe Standard Time(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-CPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Ultimate edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: 7cfd4696-69a9-4af7-af36-ff3d12b6b6c8
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00426-00178-926-600010-02-1060-7600.0000-2352013
Installation ID: 014433951273882385181201145423958251031700743683079451
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: 2C9T3
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 13.9.2013 19:48:33

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 8:20:2013 13:26
ActiveX: Not Registered - 0x80040154
Admin Service: Not Registered - 0x80040154
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: NAAAAAMAAAABAAEAAgABAAAAAwABAAEAonbeJbzT/9wVP1hQwvi8rHf2qk36VEIJfFJ2Vg==

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name    OEMID Value    OEMTableID Value
  APIC            HPQOEM        SLIC-CPC
  FACP            HPQOEM        SLIC-CPC
  HPET            HPQOEM        SLIC-CPC
  MCFG            HPQOEM        SLIC-CPC
  SLIC            HPQOEM        SLIC-CPC
  OEMB            HPQOEM        SLIC-CPC
  SSDT            HPQOEM        SLIC-CPC
  GSCI            HPQOEM        SLIC-CPC
  SSDT            HPQOEM        SLIC-CPC
My System SpecsSystem Spec
.


13 Sep 2013   #4

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Please follow this:
Quote   Quote: Originally Posted by nommy the first View Post
Code:
File Scan Data-->
File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]
He needs to download the KB971033 update and then post another MGA.


Nommy
My System SpecsSystem Spec
13 Sep 2013   #5

Windows 7 Ultimate x64
 
 

Hi!

Do you think this might help with the crashes? I had a windows not genuine problem and finally managed to solve it after uninstalling this update.
My System SpecsSystem Spec
Closed Thread

 Crash on startup, after sleep + at random




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