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Windows 7: BSOD on computer shut down

13 Sep 2013   #1

windows 7 64 bit ultimate
BSOD on computer shut down

as the title says and it has occured twice now

My System SpecsSystem Spec

13 Sep 2013   #2

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1

It is a stop 0x124, which is a hardware error.

Stress test the CPU.
Hardware - Stress Test With Prime95

Stress test the Graphics Card using Furmark.
Video Card - Stress Test with Furmark

Test your RAM modules for possible errors.
How to Test and Diagnose RAM Issues with Memtest86+
Run memtest for at least 8 passes, preferably overnight.

Is the computer running hot? Let us know. Upload a snapshot Using Speccy.
Check if the Power Supply Unit (PSU) supplying adequate power to the computer or not.
eXtreme Power Supply Calculator
Also let us know the wattage of the PSU.

Are you overclocking? As you are getting BSODs, you should stop overclocking and run all the hardware components like CPU, GPU and RAM to their default settings. Also set the BIOS to default, too.
How To Clear CMOS (Reset BIOS)

Let us know the results.
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *

Use !analyze -v to get detailed debugging information.

BugCheck 124, {0, fffffa80079e3028, b2000040, 800}

*** WARNING: Unable to verify timestamp for intelppm.sys
*** ERROR: Module load completed but symbols could not be loaded for intelppm.sys
Probably caused by : GenuineIntel

Followup: MachineOwner

1: kd> !analyze -v
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *

A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arg1: 0000000000000000, Machine Check Exception
Arg2: fffffa80079e3028, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000b2000040, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000000800, Low order 32-bits of the MCi_STATUS value.

Debugging Details:

BUGCHECK_STR:  0x124_GenuineIntel





fffff880`009f1a58 fffff800`03bfca3b : 00000000`00000124 00000000`00000000 fffffa80`079e3028 00000000`b2000040 : nt!KeBugCheckEx
fffff880`009f1a60 fffff800`03790453 : 00000000`00000001 fffffa80`075368d0 00000000`00000000 fffffa80`07536920 : hal!HalBugCheckSystem+0x1e3
fffff880`009f1aa0 fffff800`03bfc700 : 00000000`00000728 fffffa80`075368d0 fffff880`009f1e30 fffff880`009f1e00 : nt!WheaReportHwError+0x263
fffff880`009f1b00 fffff800`03bfc052 : fffffa80`075368d0 fffff880`009f1e30 fffffa80`075368d0 00000000`00000000 : hal!HalpMcaReportError+0x4c
fffff880`009f1c50 fffff800`03bfbf0d : 00000000`00000004 00000000`00000001 fffff880`009f1eb0 00000000`00000000 : hal!HalpMceHandler+0x9e
fffff880`009f1c90 fffff800`03befe88 : 00000000`00000000 fffff880`009e9180 00000000`00000000 00000000`00000000 : hal!HalpMceHandlerWithRendezvous+0x55
fffff880`009f1cc0 fffff800`0367846c : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : hal!HalHandleMcheck+0x40
fffff880`009f1cf0 fffff800`036782d3 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxMcheckAbort+0x6c
fffff880`009f1e30 fffff880`0477a9c2 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiMcheckAbort+0x153
fffff880`0311bc58 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : intelppm+0x39c2


FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: GenuineIntel

IMAGE_NAME:  GenuineIntel



BUCKET_ID:  X64_0x124_GenuineIntel_PROCESSOR_BUS

Followup: MachineOwner
My System SpecsSystem Spec
13 Sep 2013   #3

windows 7 64 bit ultimate

psu is 500w calculator says i only need 390
stress test does show my cpu overheating though but i wasnt running anything on shutdown
ill post again tomorrow for mem
My System SpecsSystem Spec


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