BSOD on computer shut down


  1. Posts : 4
    windows 7 64 bit ultimate
       #1

    BSOD on computer shut down


    as the title says and it has occured twice now
      My Computer


  2. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #2

    It is a stop 0x124, which is a hardware error.

    Stress test the CPU.
    Hardware - Stress Test With Prime95

    Stress test the Graphics Card using Furmark.
    Video Card - Stress Test with Furmark

    Test your RAM modules for possible errors.
    How to Test and Diagnose RAM Issues with Memtest86+
    Run memtest for at least 8 passes, preferably overnight.

    Is the computer running hot? Let us know. Upload a snapshot Using Speccy.


    Check if the Power Supply Unit (PSU) supplying adequate power to the computer or not.
    eXtreme Power Supply Calculator
    Also let us know the wattage of the PSU.

    Are you overclocking? As you are getting BSODs, you should stop overclocking and run all the hardware components like CPU, GPU and RAM to their default settings. Also set the BIOS to default, too.
    How To Clear CMOS (Reset BIOS)

    Let us know the results.
    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 124, {0, fffffa80079e3028, b2000040, 800}
    
    *** WARNING: Unable to verify timestamp for intelppm.sys
    *** ERROR: Module load completed but symbols could not be loaded for intelppm.sys
    Probably caused by : GenuineIntel
    
    Followup: MachineOwner
    ---------
    
    1: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    WHEA_UNCORRECTABLE_ERROR (124)
    A fatal hardware error has occurred. Parameter 1 identifies the type of error
    source that reported the error. Parameter 2 holds the address of the
    WHEA_ERROR_RECORD structure that describes the error conditon.
    Arguments:
    Arg1: 0000000000000000, Machine Check Exception
    Arg2: fffffa80079e3028, Address of the WHEA_ERROR_RECORD structure.
    Arg3: 00000000b2000040, High order 32-bits of the MCi_STATUS value.
    Arg4: 0000000000000800, Low order 32-bits of the MCi_STATUS value.
    
    Debugging Details:
    ------------------
    
    
    BUGCHECK_STR:  0x124_GenuineIntel
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
    
    PROCESS_NAME:  System
    
    CURRENT_IRQL:  f
    
    STACK_TEXT:  
    fffff880`009f1a58 fffff800`03bfca3b : 00000000`00000124 00000000`00000000 fffffa80`079e3028 00000000`b2000040 : nt!KeBugCheckEx
    fffff880`009f1a60 fffff800`03790453 : 00000000`00000001 fffffa80`075368d0 00000000`00000000 fffffa80`07536920 : hal!HalBugCheckSystem+0x1e3
    fffff880`009f1aa0 fffff800`03bfc700 : 00000000`00000728 fffffa80`075368d0 fffff880`009f1e30 fffff880`009f1e00 : nt!WheaReportHwError+0x263
    fffff880`009f1b00 fffff800`03bfc052 : fffffa80`075368d0 fffff880`009f1e30 fffffa80`075368d0 00000000`00000000 : hal!HalpMcaReportError+0x4c
    fffff880`009f1c50 fffff800`03bfbf0d : 00000000`00000004 00000000`00000001 fffff880`009f1eb0 00000000`00000000 : hal!HalpMceHandler+0x9e
    fffff880`009f1c90 fffff800`03befe88 : 00000000`00000000 fffff880`009e9180 00000000`00000000 00000000`00000000 : hal!HalpMceHandlerWithRendezvous+0x55
    fffff880`009f1cc0 fffff800`0367846c : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : hal!HalHandleMcheck+0x40
    fffff880`009f1cf0 fffff800`036782d3 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxMcheckAbort+0x6c
    fffff880`009f1e30 fffff880`0477a9c2 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiMcheckAbort+0x153
    fffff880`0311bc58 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : intelppm+0x39c2
    
    
    STACK_COMMAND:  kb
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: GenuineIntel
    
    IMAGE_NAME:  GenuineIntel
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  0
    
    FAILURE_BUCKET_ID:  X64_0x124_GenuineIntel_PROCESSOR_BUS
    
    BUCKET_ID:  X64_0x124_GenuineIntel_PROCESSOR_BUS
    
    Followup: MachineOwner
    ---------
      My Computer


  3. Posts : 4
    windows 7 64 bit ultimate
    Thread Starter
       #3

    psu is 500w calculator says i only need 390
    stress test does show my cpu overheating though but i wasnt running anything on shutdown
    ill post again tomorrow for mem
      My Computer


 

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