Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: BSODs after installing McAfee (persists after uninstalling)

14 Sep 2013   #1
smadug

Windows 7 Home Premium 64-bit
 
 
BSODs after installing McAfee (persists after uninstalling)

Hi everyone. I have a year-old custom HP Pavilion dv6. Never had any problems with it. A couple weeks ago, my university had me install McAfee Endpoint Encryption Software, and BSODs starting piling on. As you can see from the dump files, the problems occur when I'm using the internet (tcpip.sys and nwifi.sys) and when I'm playing videos from the hard drive (ndis.sys). Called HP tech support and they told me to reset to factory settings (I'm not under warranty anymore, so they just want to move me along I feel)--not really willing to do that right away. Any help would be greatly appreciated!


My System SpecsSystem Spec
.

15 Sep 2013   #2
marsmimar

Microsoft Community Contributor Award Recipient

 
 

Hello smadug and welcome to Seven Forums.

Can you roll back your computer to a date/time prior to installing the McAfee software with System Restore?

System Restore

I also found this McAfee knowledge base article on editing the registry to remove all traces of Endpoint Encryption. Before attempting any registry changes it would be a good idea to create a new restore point "just in case".

System Restore Point - Create

https://kc.mcafee.com/corporate/inde...tp=LIST_RECENT

If still having problems your computer could have damaged/corrupt system files. Try running a system file checker scan from an elevated command prompt (option two.) If problems are found, run the scan at least 3 times and reboot the computer immediately following each scan.

SFC /SCANNOW Command - System File Checker
My System SpecsSystem Spec
15 Sep 2013   #3
smadug

Windows 7 Home Premium 64-bit
 
 

Hi, thanks for your response. My computer has only four restore points before the one that is labeled "Installed McAfee Agent". Each one of those restore points is labeled "Windows Update". Every time I attempt to restore to any of those points, the process stops midway with a BSOD. I've uploaded the .dmp files ("CRITICAL_OBJECT_TERMINATION"). I checked my system files from an elevated command prompt like you instructed, and it found no errors. What can I do??
My System SpecsSystem Spec
.


Reply

 BSODs after installing McAfee (persists after uninstalling)




Thread Tools





Similar help and support threads
Thread Forum
Installing / Uninstalling Problem..
Hey It's me Cris1, I have another problem , when I used to install/uninstall programs the sides we're a little bit fat but after sometime the sides are becoming thin I don't know why this happens , If you don't know what I am talking about see picture below. ...
Drivers
How to uninstall McAfee prior to installing alternative security
Is there a 'recommended' way of uninstalling McAfee Internet Security, or can the program simply be uninstalled through the 'add or remove' utility? I read that security software had to be removed with the PC in safe mode. Is that right? Thanks in advance
System Security
Random BSODs/crashes, corrupted files, problem persists after formats
Hello all! Sorry for writing too much, I'm just trying to include as much detail as I can(in my boring way). I have an extremely annoying problem, and formatting doesn't seem to help: It's something like a cycle, that gets worse and worse until I have to format because the system files are...
BSOD Help and Support
Need help uninstalling Mcafee
I'm helping someone remotely and found Mcafee on-access scanner and Mcafee firewall are running. MS Security Essentials and Windows firewall are also running. I'm trying to completely disable and remove Mcafee. Nothing is listed in Programs and Features for Mcafee, so I can't uninstall...
System Security
BSOD when installing (or uninstalling) AVG
My computer had been shut down for a few days. When I came back and booted back up, I noticed that AVG was no longer running. I couldn't seem to get it to start, so I tried uninstalling it since I had the 2012 version anyway, so I could update to 2013 and hopefully fix the problem. Every time I try...
BSOD Help and Support
Skype not connecting after installing McAfee total protetion
I have just installed McAfee total protection, and I now cannot connect to Skype
System Security

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 06:50.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App