BSOD Playing World Of Warcraft or any video game: Please help

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  1. Posts : 11
    Windows 7 Home Premium 32bit
       #1

    BSOD Playing World Of Warcraft or any video game: Please help


    This is what I keep receiving after every crash. The BCCODE will sometimes switch between 7a and f4 I believe. Please help. Thank you!



    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7601.2.1.0.768.3
    Locale ID: 1033
    Additional information about the problem:
    BCCode: 7a
    BCP1: FFFFF6FC4003B5E8
    BCP2: FFFFFFFFC00000C0
    BCP3: 0000000103152BE0
    BCP4: FFFFF880076BD000
    OS Version: 6_1_7601
    Service Pack: 1_0
    Product: 768_1
    Files that help describe the problem:
    C:\Windows\Minidump\091513-13400-01.dmp
    C:\Users\Jason Disbrow\AppData\Local\Temp\WER-47283-0.sysdata.xml
    Read our privacy statement online:
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    C:\Windows\system32\en-US\erofflps.txt
      My Computer


  2. Posts : 11
    Windows 7 Home Premium 32bit
    Thread Starter
       #2

    Here is a zipped report from the SF Diagnostic tool as recommended.
      My Computer


  3. Posts : 2,573
    Win7 Ultimate X64
       #3

    Well first thing i notice is the awful piece of software you have installed
    Start Menu\Programs\Wise Care 365
    One run of this program can be enough to hose a system, i recommend you uninstall it

    Not so familiar with this one but im guessing its similar
    Start Menu\Programs\Advanced SystemCare 6
    Windows 7 doesnt need such software and most of the time it causes more harm than good

    I would run an sfc scan to see how much damage if any has been caused
    SFC /SCANNOW Command - System File Checker
    If errors are found run it a few times until you get a clean run (no integrity violations) or if not post back your results
      My Computer


  4. Posts : 11
    Windows 7 Home Premium 32bit
    Thread Starter
       #4

    Pauly,

    Your information and help proved very valuable and I feel much closer to resolving my problem thanks to it. I have uninstalled all of the software's that you previously requested me to uninstall and I have ran the sfc /scannow through command multiple times with pc restarts in between each scan. I re-ran the SF diagnosis scan and have attached that file for your guidance. Thank you so much again for your help, it was a very frustrating experience on my own.
      My Computer


  5. Posts : 2,573
    Win7 Ultimate X64
       #5

    Did you get a clean result with sfc scan ie no integrity violations found or did you get errors stating problems could not be repaired

    Advanced system care still seems to be in your startup are you sure it was completely removed ?
    If its gone might be worth going into msconfig and manually removing it from startup
      My Computer


  6. Posts : 11
    Windows 7 Home Premium 32bit
    Thread Starter
       #6

    Did you get a clean result with sfc scan ie no integrity violations found or did you get errors stating problems could not be repaired: No. Every sfc scan I performed resulted in stated problems that could not be repaired. I have not performed one that has resulted in a perfect scan yet.

    Advanced system care still seems to be in your startup are you sure it was completely removed ?

    If its gone might be worth going into msconfig and manually removing it from startup

    Thank you, I went into msconfig and removed them from start up as you advised. I also deleted any stray files I could find in their name from the pc. I am performing an sfc scan now and will be posting the next diagnosis I run for you soon. Thank you so much for your help in moving my problem along Pauly.
      My Computer


  7. Posts : 11
    Windows 7 Home Premium 32bit
    Thread Starter
       #7

    Hi Pauly,

    Here is the newest zipped SF Diagnosis that I just ran this morning after running the SFC /scannow multiple times and deleting all the software files you told me could cause major problems. So you know, the SFC /scannow is still coming back with files it can't repair =/ . Thank you again for your help in resolving my BSOD problem.
      My Computer


  8. Posts : 2,573
    Win7 Ultimate X64
       #8

    Well we havent even started on the BSOD yet this is a seperate (possibly related) issue but i feel we need to resolve this first just incase its not fixable and we need to reinstall or something we would be wasting our time.

    Please run this command from an elevated command prompt (you can copy/paste it if its easier)

    Code:
    findstr /c:"[SR]" %windir%\Logs\CBS\CBS.log >"%userprofile%\Desktop\sfcdetails.txt"
    this will place an abbreviated cbs log file on your desktop

    Please can you post this file and your windows CBS.log which will have details of all your sfc errors in it and i will get one of our other guys to have a look at it for you then if we resolve those errors i can work through your BSOD problems with you the other log can be found at

    Code:
    C:\Windows\logs\cbs\cbs.log
    copy it to your desktop zip it up and upload both to your next post please

    In the mean time try running the system readiness update tool which can be found here http://support.microsoft.com/kb/947821
      My Computer


  9. Posts : 11
    Windows 7 Home Premium 32bit
    Thread Starter
       #9

    Here are both of the files you were asking for, I believe. Please let me know if I have not attached the correct zips. Thank you and your associate so much for your diligent assistance!

    I also ran the system readiness update tool from System Update Readiness Tool fixes Windows Update errors in Windows 7, Windows Vista, Windows Server 2008 R2, and Windows Server 2008 as you advised. Thank you for that as well.
      My Computer


  10. Posts : 2,573
    Win7 Ultimate X64
       #10

    had a quick look at the log and it doesnt look to bad, seems like most of the corrupt files are custom desktop? images and sample files but i will invite a couple other members to have a look and get a second opinion as im no expert on this sort of stuff
      My Computer


 
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