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Windows 7: Bsod 50 page_fault_in_nonpaged_area

16 Sep 2013   #1

Windows 7 Pro 64Bit
 
 
Bsod 50 page_fault_in_nonpaged_area

Hi, I have a dell optiplex 7010 with 64bit windows and whenever I restart I am now getting blue screen with this error.
Here is the link to minidump on skydrive.
http://sdrv.ms/18o8PEk
I have updated all the drivers and bios from dell website. Please advise if there is anything which needs fixing.
Thank you
Aman

My System SpecsSystem Spec
.

16 Sep 2013   #2

Windows 7 Pro 64Bit
 
 

Here is the correct .dmp file

http://sdrv.ms/17DIlSihttp://sdrv.ms/17DIlSi
My System SpecsSystem Spec
16 Sep 2013   #3
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

Hello abaloch05.

It is a stop 0x76, basically it is caused by some driver malfunctioning.

But the failing driver is not traced in the solitary crash dump that you uploaded.

Enable Driver Verifier to monitor the drivers.
Driver Verifier - Enable and Disable
Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.

information   Information
Why Driver Verifier:
It puts a stress on the drivers, ans so it makes the unstable drivers crash. Hopefully the driver that crashes is recorded in the memory dump.

How Can we know that DV is enabled:
It will make the system bit of slow, laggy.

warning   Warning
Before enabling DV, make it sure that you have earlier System restore points made in your computer. You can check it easily by using CCleaner looking at Tools > System Restore.

If there is no points, make a System Restore Point manually before enabling DV.

Tip   Tip

Let us know the results, with the subsequent crash dumps, if any. Post it following the Blue Screen of Death (BSOD) Posting Instructions.
________________________________________________________________________
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 76, {0, fffffa8010f2a060, 2, 0}

Probably caused by : ntkrnlmp.exe ( nt! ?? ::NNGAKEGL::`string'+17dc6 )

Followup: MachineOwner
---------

2: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

PROCESS_HAS_LOCKED_PAGES (76)
Caused by a driver not cleaning up correctly after an I/O.
Arguments:
Arg1: 0000000000000000, Locked memory pages found in process being terminated.
Arg2: fffffa8010f2a060, Process address.
Arg3: 0000000000000002, Number of locked pages.
Arg4: 0000000000000000, Pointer to driver stacks (if enabled) or 0 if not.
    Issue a !search over all of physical memory for the current process pointer.
    This will yield at least one MDL which points to it.  Then do another !search
    for each MDL found, this will yield the IRP(s) that point to it, revealing
    which driver is leaking the pages.
    Otherwise, set HKLM\SYSTEM\CurrentControlSet\Control\Session Manager\Memory
    Management\TrackLockedPages to a DWORD 1 value and reboot.  Then the system
    will save stack traces so the guilty driver can be easily identified.
    When you enable this flag, if the driver commits the error again you will
    see a different bugcheck - DRIVER_LEFT_LOCKED_PAGES_IN_PROCESS (0xCB) -
    which can identify the offending driver(s).

Debugging Details:
------------------


PROCESS_NAME:  smss.exe

DEFAULT_BUCKET_ID:  DRIVER_FAULT_0x76

CUSTOMER_CRASH_COUNT:  1

BUGCHECK_STR:  0x76

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from fffff80002fb5ad9 to fffff80002c7ab80

STACK_TEXT:  
fffff880`035e8998 fffff800`02fb5ad9 : 00000000`00000076 00000000`00000000 fffffa80`10f2a060 00000000`00000002 : nt!KeBugCheckEx
fffff880`035e89a0 fffff800`02f343f7 : fffffa80`10f2a060 fffffa80`0c6b5d10 fffffa80`00000000 fffffa80`00000002 : nt! ?? ::NNGAKEGL::`string'+0x17dc6
fffff880`035e89e0 fffff800`02c83e54 : 00000000`00000000 fffffa80`10f2a060 fffffa80`10f2a030 fffff800`02f31a9e : nt!PspProcessDelete+0x177
fffff880`035e8a40 fffff800`02f50463 : fffffa80`10f2a060 00000000`00000001 fffffa80`0c725660 fffffa80`117b9b20 : nt!ObfDereferenceObject+0xd4
fffff880`035e8aa0 fffff800`02c83e54 : 00000000`00000000 00000000`00000000 fffffa80`0c6b5bc0 fffffa80`10086b20 : nt!PspThreadDelete+0xe3
fffff880`035e8ae0 fffff800`02c59c70 : 00000000`00000000 00000000`00000000 00000000`00000000 fffff6fc`4001ead8 : nt!ObfDereferenceObject+0xd4
fffff880`035e8b40 fffff800`02c84261 : fffff800`02c59bc0 fffff800`02e20330 fffffa80`0c725660 00000000`00000000 : nt!PspReaper+0xb0
fffff880`035e8b70 fffff800`02f18bae : 00000000`00000000 fffffa80`0c725660 00000000`00000080 fffffa80`0c713040 : nt!ExpWorkerThread+0x111
fffff880`035e8c00 fffff800`02c6b8c6 : fffff880`03389180 fffffa80`0c725660 fffff880`033940c0 00000000`00000000 : nt!PspSystemThreadStartup+0x5a
fffff880`035e8c40 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxStartSystemThread+0x16


STACK_COMMAND:  kb

FOLLOWUP_IP: 
nt! ?? ::NNGAKEGL::`string'+17dc6
fffff800`02fb5ad9 cc              int     3

SYMBOL_STACK_INDEX:  1

SYMBOL_NAME:  nt! ?? ::NNGAKEGL::`string'+17dc6

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nt

IMAGE_NAME:  ntkrnlmp.exe

DEBUG_FLR_IMAGE_TIMESTAMP:  51db806a

FAILURE_BUCKET_ID:  X64_0x76_smss.exe_nt!_??_::NNGAKEGL::_string_+17dc6

BUCKET_ID:  X64_0x76_smss.exe_nt!_??_::NNGAKEGL::_string_+17dc6

Followup: MachineOwner
---------
My System SpecsSystem Spec
.


16 Sep 2013   #4

Windows 7 Pro 64Bit
 
 

Hi Arc,

Thank you for the reply. I enabled verifier but if I restart I will see the bsod before windows has loaded and I have to go to safemode and do a system restore

I tried to get a dump using SF but each options give me an IO exception

Regards,
Aman
My System SpecsSystem Spec
16 Sep 2013   #5
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

Hi, if it BSODs before windows load, boot into safe mode and disable Driver Verifier.
Then boot normally again, and enable Driver Verifier again. Just make it sure that you are not selecting any driver provided by "microsoft" and "unknown".

So have another try?
My System SpecsSystem Spec
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 Bsod 50 page_fault_in_nonpaged_area





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