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Windows 7: BSOD while running full malwarebytes antimalware program

17 Sep 2013   #11
p5200

windows 7 Professional 64-bit
 
 

Quote   Quote: Originally Posted by Arc View Post
I am asking for some more help .... perhaps I am missing something here.
Here is the stop code on the blue screen I got if that helps. sorry I guess I just don't quite understand what I need to do. Stop code 0X0000007E Should I be looking into the bug check analysis you posted?


My System SpecsSystem Spec
.
17 Sep 2013   #12
p5200

windows 7 Professional 64-bit
 
 

I changed my dump to give a kernel dmp and will run program to try and get another BSOD is that a waste of time?
My System SpecsSystem Spec
17 Sep 2013   #13
nommy the first

Microsoft Windows 8.1 64-bit Professional
 
 

Hello p5200,

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1000007E, {ffffffffc0000005, fffff80002291a16, fffff8800250f888, fffff8800250f0e0}

Probably caused by : ntkrnlmp.exe ( nt!IopDeleteFile+48 )

Followup: MachineOwner
---------
Quote:
Usual causes: Insufficient disk space, Device driver, Video card, BIOS, Breakpoints with no debugger attached, Hardware incompatibility, Faulty system service, Memory, 3rd party remote control.
----------

Please run Memtest86+ to test your RAM for issues.

Tip   Tip
Let Memtest run for at least 10 passes and preferably overnight as it may take very long to complete.
Especially read part three of the tutorial, which explains you to test each RAM stick in all DIMM slots to filter out failing slots.
Quote   Quote: Originally Posted by Arc View Post
Suppose you have got the result like that:
testSlot1Slot2
RAM1ErrorError
RAM2GoodGood
It is a RAM, a bad RAM.

But if you have got a result like that:
testSlot1Slot2
RAM1ErrorGood
RAM2ErrorGood
It is a motherboard issue. The particular slot is bad.

----------

Please use the SFC /SCANNOW command as displayed in option two of this tutorial.

  1. Click on the .
  2. Open an elevated command prompt.
  3. Type "SFC /SCANNOW" without the quotations.
  4. Let SFC do it's thing, and then prompted to, restart.

    If SFC found and repaired anything, please do the following:
  5. When restarted, open an elevated command prompt.
  6. Type (or copy) the following, this will create a .txt file on your desktop;
    findstr /c:"[SR]" %windir%\Logs\CBS\CBS.log >"%userprofile%\Desktop\sfcdetails.txt"
  7. In your next reply, please attach this file using the method displayed in this tutorial.

----------

warning   Warning
Do not do this step if your hard drive is an SSD!

Please scan your hard drive with Chkdsk.
  1. Click on the
  2. Open an Elevated Command Prompt.
  3. Type the following;
    chkdsk C: /F/R
    Replace C: with the letter of your hard drive.
  4. You will get a message that your drive is in use and that Chkdsk will be run at start up.
  5. Please exit the command prompt, close and save any open programs and restart your machine. Chkdsk will now scan at boot.
warning   Warning
Do not attempt to cancel or stop the scan, this might result in a loss in data and could render your Windows unusable!

----------

Please stress test the graphics card using Furmark GPU Stress Test.
information   Information
During the test please check the screen for artifacts.
The purpose of this test is to make your machine crash and create dump files so that we can pinpoint the cause of your problem.
Tip   Tip
Please run Furmark once when your machine has just started, and once again when your machine has been active for several hours.

----------

Please scan your hard drive with SeaTools for Windows.
Read the tutorial before attempting to run the tool.


Good luck and keep us posted,
Nommy
My System SpecsSystem Spec
.

17 Sep 2013   #14
p5200

windows 7 Professional 64-bit
 
 

I ran the CHKDSK once the other day and it is a ssd hope I didn't screw it up. I ran the sfc /scannow with no problems I will try your other suggestions. Now what's going on with my print?
My System SpecsSystem Spec
17 Sep 2013   #15
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

Quote   Quote: Originally Posted by p5200 View Post
I ran the CHKDSK once the other day and it is a ssd hope I didn't screw it up. I ran the sfc /scannow with no problems I will try your other suggestions. Now what's going on with my print?
No mate I have done the same on mine - I didn't know this at the time either. Now in your specs the hard drive is quoted as a spinner is it?

If it is a spinner then you could try a surface test with the Partition Wizard tool.

Best Free Partition Manager Freeware and free partition magic for Windows 7, Windows 8, Windows Vista and Windows XP 32 bit & 64 bit. MiniTool Free Partition Manager Software Home Edition.

the pic is of my SSD but the rule applies to spinners
My System SpecsSystem Spec
17 Sep 2013   #16
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

p5200 Please correct your System Specs so other member know exactly what they are working with. We try are best not to give improper advise.
Could you also post a full picture of your Disk Management using this Tutorial by Brink.

Screenshots and Files - Upload and Post in Seven Forums

Attachment 286308
My System SpecsSystem Spec
17 Sep 2013   #17
p5200

windows 7 Professional 64-bit
 
 

I'll see what I can do about posting what you asked for. I'm running a SamSung 840 120GB ssd which I installed with fresh install of win 7 pro last week. I wonder why it showed up as a spinner? Thanks!
My System SpecsSystem Spec
17 Sep 2013   #18
p5200

windows 7 Professional 64-bit
 
 

Here is what my system says.
My System SpecsSystem Spec
17 Sep 2013   #19
p5200

windows 7 Professional 64-bit
 
 

I've updated my spec sorry, I have trouble remembering things like that. I'm still trying to figure out how to correctly use the Mem test 86 iso I burned it for a while but, didn't really understand what I was looking for. I'll set it to run all night when I go to bed.
My System SpecsSystem Spec
17 Sep 2013   #20
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

We need to know how much free space you have on your C drive.

I'm no BSOD expert but what I'm trying to do is get some basic information that will allow the BSOD experts to give more help concerning your BSOD.
Where did you get your copy of Windows 7 Pro and did you complete all the Windows Updates?
My System SpecsSystem Spec
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 BSOD while running full malwarebytes antimalware program




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