BSOD after win update including MS office and security updates

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  1. Posts : 6
    Win7 Home Premium SP1 64bit
       #1

    BSOD after win update including MS office and security updates


    I want to start by saying a few things to help weed this out. This is a production machine in my office so:
    It never sees porn
    it has no cracked files installed
    no one touches it but me lol
    it never leaves the desk
    its only 2 years old
    its an everyday use laptop
    purchased new
    never over clocked
    never installed TOO MUCH on it
    only using about 1/4 of its capacity

    About a week ago, wonderful know-it-all microsoft sent out their usual Win Updates and i installed the nominal ones
    Update for Security
    Update for Microsoft office 2010
    and nothing else

    Later evening i shut it off until next morning. At which point, BSOD arrived after logging into UAC.
    Restarts and wants safe mode or others.
    If i choose normal - Again im hit with BSOD
    if i choose SAFE MODE - im good

    I went into the updates under (add remove progs ) and wanted to remove them.
    Since they are updates, windows need to restart FULLY in normal to FINISH removing
    but each time it tries,
    1st i get BSOD
    then since it notices something strange about the update removals, it reinstalls them
    which causes yet another BSOD. so im stuck in an infinite loop.
    I can reach normal mode but only via certain circumstances which i havent been able to 100% repeat consecutively.

    Im still not sure of everything you need via a report from me so forgive me if i DIDNT supply something in information

    EDIT-------
    the first time the BSOD arrive actually was, after the updates and restart, i went to open Microsoft Word Starter 2010 via a .docx file and the BSOD showed.

    Each time after that, where i was able to have windows running in NORMAL mode,
    i was able to repeate the process of causing a BSOD simply by trying to open Mircosoft Word starter


    The two main UPDATES that took place before this via windows update were

    Adobe Reader....x
    Microsoft Office 2010 Updates
      My Computer


  2. Posts : 21,004
    Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
       #2

    Hello and welcome antifm Mate have you tried a system restore back to before the updates? Do that in safe mode and then set the updates to as I have mine in pic and when you get the pop up for updates again you can then download them one at a time if you want any you don't want right click on them and hide them.
      My Computer


  3. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #3

    On another note, for the perspective of dump analysis, all your recent BSODs are stop 0x51. As per Carrona.org, the probable causes of such a BSOD is Hardware failure, File system corruption, Security issues.

    So I would suggest you some checks .......

    Test your RAM modules for possible errors.
    How to Test and Diagnose RAM Issues with Memtest86+
    Run memtest for at least 8 passes, preferably overnight.

    Stress test the Graphics Card using Furmark.
    Video Card - Stress Test with Furmark

    Stress test the CPU.
    Hardware - Stress Test With Prime95

    Test your HDD using WD Support / Downloads / SATA & SAS / WD VelociRaptor

    Uninstall ISOMounter.

    And, when a person uses multiple instances of Real Time Protection programs installed, they will have security issues, it is not any big deal. No need to use AVG, when you have MSE installed. Get rid og AVG, its crap. Then Scan the system for possible virus infection with the following programs.


    Let us know the results.

    _________________________________________________________________________
    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 51, {1, fffff8a000e3f010, 4bd9000, 374}
    
    Probably caused by : ntkrnlmp.exe ( nt! ?? ::NNGAKEGL::`string'+9dba )
    
    Followup: MachineOwner
    ---------
    
    0: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    REGISTRY_ERROR (51)
    Something has gone badly wrong with the registry.  If a kernel debugger
    is available, get a stack trace. It can also indicate that the registry got
    an I/O error while trying to read one of its files, so it can be caused by
    hardware problems or filesystem corruption.
    It may occur due to a failure in a refresh operation, which is used only
    in by the security system, and then only when resource limits are encountered.
    Arguments:
    Arg1: 0000000000000001, (reserved)
    Arg2: fffff8a000e3f010, (reserved)
    Arg3: 0000000004bd9000, depends on where Windows bugchecked, may be pointer to hive
    Arg4: 0000000000000374, depends on where Windows bugchecked, may be return code of
        HvCheckHive if the hive is corrupt.
    
    Debugging Details:
    ------------------
    
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
    
    BUGCHECK_STR:  0x51
    
    PROCESS_NAME:  sftlist.exe
    
    CURRENT_IRQL:  0
    
    LAST_CONTROL_TRANSFER:  from fffff800035f5da8 to fffff800032c4b80
    
    STACK_TEXT:  
    fffff880`0774e908 fffff800`035f5da8 : 00000000`00000051 00000000`00000001 fffff8a0`00e3f010 00000000`04bd9000 : nt!KeBugCheckEx
    fffff880`0774e910 fffff800`03560115 : 00000000`00256a99 00000000`00025ec7 fffff8a0`00e3f010 00000000`00000004 : nt! ?? ::NNGAKEGL::`string'+0x9dba
    fffff880`0774e970 fffff800`0355feec : fffff8a0`00e3f010 fffff8a0`00e3f010 fffff8a0`00e5f0c0 00000000`00006b76 : nt!HvMarkDirty+0x176
    fffff880`0774e9d0 fffff800`035475d8 : fffff8a0`00e3f010 00000000`024674e0 fffff8a0`08fffa24 fffff8a0`094a94e4 : nt!HvMarkCellDirty+0x150
    fffff880`0774ea20 fffff800`03546ae4 : 00000000`00000000 00000000`024674e0 fffff8a0`00e3f010 01ceb353`d19406d6 : nt!CmpMarkKeyDirty+0x138
    fffff880`0774ea60 fffff800`035468e8 : 00000000`00000000 00000000`024674e0 fffff8a0`01934380 01ceb353`d19406d6 : nt!CmpFreeKeyByCell+0x44
    fffff880`0774eaa0 fffff800`03547125 : fffff8a0`04307230 fffff880`0774eb01 00000000`024674e0 fffff8a0`0000000f : nt!CmDeleteKey+0x250
    fffff880`0774eb60 fffff800`032c3e13 : fffffa80`09964060 fffff880`00000000 fffff8a0`04307230 00010000`00000000 : nt!NtDeleteKey+0x1f1
    fffff880`0774ec20 00000000`77981e1a : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x13
    00000000`011ee188 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x77981e1a
    
    
    STACK_COMMAND:  kb
    
    FOLLOWUP_IP: 
    nt! ?? ::NNGAKEGL::`string'+9dba
    fffff800`035f5da8 cc              int     3
    
    SYMBOL_STACK_INDEX:  1
    
    SYMBOL_NAME:  nt! ?? ::NNGAKEGL::`string'+9dba
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: nt
    
    IMAGE_NAME:  ntkrnlmp.exe
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  51fb06cd
    
    FAILURE_BUCKET_ID:  X64_0x51_nt!_??_::NNGAKEGL::_string_+9dba
    
    BUCKET_ID:  X64_0x51_nt!_??_::NNGAKEGL::_string_+9dba
    
    Followup: MachineOwner
    ---------
      My Computer


  4. Posts : 6
    Win7 Home Premium SP1 64bit
    Thread Starter
       #4

    i have my machine still in safemode but i cant find a way to uninstall ISOmount. Any leads?
    i did a g-search but i keep finding other results, not HOW TO REMOVE it
      My Computer


  5. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #5

    You may try Revo Uninstaller Freeware. Do it in advanced mode.

      My Computer


  6. Posts : 21,004
    Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
       #6

    Arc beat me to it that should do it as it is more in depth uninstall than the Windows feature.
      My Computer


  7. Posts : 6
    Win7 Home Premium SP1 64bit
    Thread Starter
       #7

    two things here
    1 - the videos audio is so low i cant hear it
    2 - its in another language andi cant undersand it

    also i still have no idea how to actually FIND ISOMount


    i am searching with Revo but i dont see it.
    tried scanning the machine with REVO but even that list is incredibly long with long paths,
    so im not sure how to find that file or process now
      My Computer


  8. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #8

    You find anything saying Native Instruments? WinCD Emu?
    Code:
    Name    ISO Mounter
    Manufacturer    Native Instruments GmbH
    Status    OK
    PNP Device ID    ROOT\SCSIADAPTER\0000
    Driver    c:\windows\system32\drivers\niwincdemu.sys (, 109.08 KB (111,696 bytes), 11/17/2012 8:44 AM)
    Code:
    niwincdemu    ISO Mounter driver    c:\windows\system32\drivers\niwincdemu.sys    Kernel Driver    Yes    Manual    Running    OK    Normal    No    Yes
      My Computer


  9. Posts : 6
    Win7 Home Premium SP1 64bit
    Thread Starter
       #9

    nothing for wincd EMU
    but yes i see native instruments and thats something that is supposed to be running. Thats safe and purposly there.

    However the problem is i have no idea how to use this tool to SEARCH and FIND anything.

    when i open it
    Basically it looks like its showing me my desktop.

    ill check it again when i get home however, removing ISOMounter becuse its used by NI isnt really something id like to do here
    because if my impression is correct, that program needs that to be running
    its for MIDI controlled Dj equipment
      My Computer


  10. Posts : 21,004
    Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
       #10

    Now I don't know if it is ok Arc but what about looking in regedit HKEYS_CURRENT_USER & LOCAL_MACHINE as in pic.

    I have looked for a manufacturer of that software bit there are far too many hits for all sorts of things maybe it is just listed as IsoMount? If so easily dealt with after a registry backup.

    The other software is an audio programming software and maybe it needs reinstalling??
      My Computer


 
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