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Windows 7: BSOD Playing Final Fantasy XIV: ARR (No error code?)

17 Sep 2013   #1

Windows 7 Home Premium 64 Bit
 
 
BSOD Playing Final Fantasy XIV: ARR (No error code?)

So, this is a brand new computer, so I am flumoxed. I have installed and uninstalled drivers repeatedly, and the following happens:
With the default drivers from the disc from the manufacturer: Random freezing and "The display driver has stopped working but recovered" a few times before locking up entirely and requiring a force shut down.
With the newest "stable" drivers from ATI and the beta: BSOD as detailed (hopefully) in the attached file.
I'm wondering if it's a hardware issue at this point, and if I should try taking it back in to the people who assembled it in the first place to get the card replaced, but I'm just not sure.

My System SpecsSystem Spec
.

17 Sep 2013   #2
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

Yes, there is a bugcheck code, BugCheck 116, which means VIDEO_TDR_FAILURE.

It is a graphics/display related error.

You say it is a brand new computer? Very good. Now ...... uninstall everything relating to the display driver (a BETA is installed there) using AMD Catalyst Un-install Utility. Install only the latest WHQL, 13.4 I guess.
Quote:
Update your ATI/AMD display driver.
You can get it from the link in our forum, Latest AMD Catalyst Video Driver for Windows 7, or you may go to AMD Graphics Driver and Software and opt for Automatically Detect and Install the appropriate driver for your card.


During installation, you may opt for advanced installation, and install the display driver only, not the Catalyst Control Center.
And, Stress test the Graphics Card using Furmark.
Video Card - Stress Test with Furmark

Let us know the results. We have to know the "The display driver has stopped working but recovered" is appearing with that very version too or not.
_______________________________________________________________________
BSOD ANALYSIS:
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 116, {fffffa800d5543e0, fffff88003cd9e80, 0, 2}

Unable to load image \SystemRoot\system32\DRIVERS\atikmpag.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
Probably caused by : atikmpag.sys ( atikmpag+ae80 )

Followup: MachineOwner
---------

2: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: fffffa800d5543e0, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff88003cd9e80, The pointer into responsible device driver module (e.g. owner tag).
Arg3: 0000000000000000, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000002, Optional internal context dependent data.

Debugging Details:
------------------


FAULTING_IP: 
atikmpag+ae80
fffff880`03cd9e80 4883ec28        sub     rsp,28h

DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT

CUSTOMER_CRASH_COUNT:  1

BUGCHECK_STR:  0x116

PROCESS_NAME:  System

CURRENT_IRQL:  0

STACK_TEXT:  
fffff880`040e3888 fffff880`11d07054 : 00000000`00000116 fffffa80`0d5543e0 fffff880`03cd9e80 00000000`00000000 : nt!KeBugCheckEx
fffff880`040e3890 fffff880`11d06d5e : fffff880`03cd9e80 fffffa80`0d5543e0 fffffa80`0f6e5560 fffffa80`0e7c8010 : dxgkrnl!TdrBugcheckOnTimeout+0xec
fffff880`040e38d0 fffff880`11dadf13 : fffffa80`0d5543e0 00000000`00000000 fffffa80`0f6e5560 fffffa80`0e7c8010 : dxgkrnl!TdrIsRecoveryRequired+0x1a2
fffff880`040e3900 fffff880`11dd7cf1 : 00000000`ffffffff 00000000`00002b7c 00000000`00000000 00000000`00000002 : dxgmms1!VidSchiReportHwHang+0x40b
fffff880`040e39e0 fffff880`11dd6437 : 00000000`00000102 00000000`00000000 00000000`00002b7c 00000000`00000000 : dxgmms1!VidSchiCheckHwProgress+0x71
fffff880`040e3a10 fffff880`11da92d2 : ffffffff`ff676980 fffffa80`0e7c8010 00000000`00000000 00000000`00000000 : dxgmms1!VidSchiWaitForSchedulerEvents+0x1fb
fffff880`040e3ab0 fffff880`11dd5ff6 : 00000000`00000000 fffffa80`0ced9a50 00000000`00000080 fffffa80`0e7c8010 : dxgmms1!VidSchiScheduleCommandToRun+0x1da
fffff880`040e3bc0 fffff800`0316cbae : 00000000`fffffc32 fffffa80`0f7fba00 fffffa80`0cd4bb30 fffffa80`0f7fba00 : dxgmms1!VidSchiWorkerThread+0xba
fffff880`040e3c00 fffff800`02ebf8c6 : fffff880`02fd7180 fffffa80`0f7fba00 fffff880`02fe2040 57396a54`75654173 : nt!PspSystemThreadStartup+0x5a
fffff880`040e3c40 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxStartSystemThread+0x16


STACK_COMMAND:  .bugcheck ; kb

FOLLOWUP_IP: 
atikmpag+ae80
fffff880`03cd9e80 4883ec28        sub     rsp,28h

SYMBOL_NAME:  atikmpag+ae80

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: atikmpag

IMAGE_NAME:  atikmpag.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  522825be

FAILURE_BUCKET_ID:  X64_0x116_IMAGE_atikmpag.sys

BUCKET_ID:  X64_0x116_IMAGE_atikmpag.sys

Followup: MachineOwner
---------

2: kd> lmvm atikmpag
start             end                 module name
fffff880`03ccf000 fffff880`03d6d000   atikmpag T (no symbols)           
    Loaded symbol image file: atikmpag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmpag.sys
    Image name: atikmpag.sys
    Timestamp:        Thu Sep 05 12:03:34 2013 (522825BE)
    CheckSum:         0009FE87
    ImageSize:        0009E000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
My System SpecsSystem Spec
17 Sep 2013   #3

Windows 7 Home Premium 64 Bit
 
 

OK, so I ran the uninstaller and then ran the burn test until it leveled out (and for a while after) and...nothing happened.
About how long should I run the burntest, anyway?
My System SpecsSystem Spec
.


17 Sep 2013   #4
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

At least for 15 minutes .... but if the temps go beyond 90 degrees, stop it then and there.
My System SpecsSystem Spec
17 Sep 2013   #5

Windows 7 Home Premium 64 Bit
 
 

alright...the temps never went above 71 degrees in 21 minutes.
So far so good and the game is running (albeit with some graphical flickering on backgrounds and landscape and such) but I've said that enough the past few days that i'm not holding my breath. If it BSODs again before the end of the day, I'll be back.
My System SpecsSystem Spec
17 Sep 2013   #6

Windows 7 Home Premium 64 Bit
 
 

Welp...not 5 minutes after posting that :
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: a0000001
BCP1: 0000000000000005
BCP2: 0000000000000000
BCP3: 0000000000000000
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Attached new diagnostic folder as well.
*EDIT* This was while running the game, not the burntest.
My System SpecsSystem Spec
17 Sep 2013   #7
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

BCCode: a0000001 ..... it is inherent in AMD/ATI display driver.

If the latest WHQL gives you this problem, and the other drivers give various other problems, best you get a replacement of the GPU.
My System SpecsSystem Spec
17 Sep 2013   #8

Windows 7 Home Premium 64 Bit
 
 

Off to the guys who built the thing to yell at them, then!
Well, ok, politely ask them politely to replace an obviously defective component.
Thank you very much, I'll mark this as solved I suppose :P
My System SpecsSystem Spec
17 Sep 2013   #9
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

As it is brand new, everything should be under warranty, and you will get a replacement for sure.
My System SpecsSystem Spec
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 BSOD Playing Final Fantasy XIV: ARR (No error code?)





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