BSOD System Service Exception


  1. austingarmin
    Posts : 5
    Windows 7 64bit
       New #1

    BSOD System Service Exception


    Hi 7Forums,

    I hope I can get some assistance on decoding a .dmp log.

    Some background:
    I've recently been getting some BSODs, I built my computer roughly three years ago, and clocked it at 4.0ghz with the neccessary volts. I had tested it when I oc'd initially and it was stable in prime for 8 hours no problem, back then I also ran memtest and the ram passed easily.

    So recently i've been unable to figure out why i'm getting BSODs. I've attributed it to the fact that it might be because my computer is beginning to age and I have a relatively aggressive overclock. However, even when downclocking and watching the CPU temps, there doesn't seem to be a problem. I've also taken the time to rebuild my PC with new artic silver TP.

    I've attached the my latest .dmp log with this post in the hopes that someone might be able to open it and give it a look. I'm having some trouble installing the debugging tools for some reason, but will surely figure that puzzle out later on!

    Thank you very much and I appreciate you! :)

    P.S i've compressed it into a zip because I can't upload .dmp files, sorry for the trouble!
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  3. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       New #2

    Code:
    BugCheck 3B, {c0000005, fffff960002cdf35, fffff88009862150, 0}

Probably caused by : win32k.sys ( win32k!MulAssociateSharedSurface+15 )

Followup: MachineOwner
---------
    A single crash dump is not enough to debug a stop 0x3B. Post it following the Blue Screen of Death (BSOD) Posting Instructions.

    Install Service pack 1 and all other windows updates. Otherwise the system will remain vulnerable to threats.
    Code:
    Windows 7 Kernel Version 7600 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16695.amd64fre.win7_gdr.101026-1503
    Learn how to install Windows 7 Service Pack 1 (SP1)
    Service Pack Center - Microsoft Windows
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  4. austingarmin
    Posts : 5
    Windows 7 64bit
    Thread Starter
       New #3

    Hi Arc,

    I have attached 9 more dumps in the zip. I'm having some problems with the SF_Diagnostic tool... it seems to be giving me a critical error right when it is about to finish, do you have any instructions for me to manually pull the logs?
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  6. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       New #4

    Do one more thing ..... upload your MSINFO32.nfo file.

    1. Click on the start button
    2. Type "msinfo32" (without quotes) in the search bar of the start menu, click the resulting link. It will open the System Information window.
    3. File>Save. In the "File Name" filed, put "MSINFO32" (without Quote), give the save location to desktop, and click the "save" button.
    4. Give the time for processing, it will save a .nfo file on your desktop.
    5. Zip it, and upload it following the instruction.
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  7. austingarmin
    Posts : 5
    Windows 7 64bit
    Thread Starter
       New #5

    Hi Arc,

    Thanks for your instruction, i've attached my msinfo zip.
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  8. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       New #6

    Are you Overclocking?
    Code:
      Processor Version             AMD Phenom(tm) II X4 955 Processor                  
  Processor Voltage             8fh - 1.5V
  External Clock                200MHz
  Max Speed                     3900MHz
  Current Speed                 4010MHz
    As you are getting BSODs, you should stop overclocking and run all the hardware components like CPU, GPU and RAM to their default settings. Also set the BIOS to default, too.
    How To Clear CMOS (Reset BIOS)

    Update your ATI/AMD display driver th the latest 13.9 WHQL.
    You can get it from the link in our forum, Latest AMD Catalyst Video Driver for Windows 7, or you may go to AMD Graphics Driver and Software and opt for Automatically Detect and Install the appropriate driver for your card.


    During installation, you may opt for advanced installation, and install the display driver only, not the Catalyst Control Center.

    Try to update the BIOS to the latest one .... Version 2001 dated 2011.04.22 from M4A87TD/USB3 - Motherboards - ASUS


    Test your RAM modules for possible errors.
    How to Test and Diagnose RAM Issues with Memtest86+
    Run memtest for at least 8 passes, preferably overnight.

    Let us know the results.
    _______________________________________________________________________
    Code:
    *******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 3B, {c0000005, fffff960002cdf35, fffff88009862150, 0}

Probably caused by : win32k.sys ( win32k!MulAssociateSharedSurface+15 )

Followup: MachineOwner
---------

3: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff960002cdf35, Address of the instruction which caused the bugcheck
Arg3: fffff88009862150, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

FAULTING_IP: 
win32k!MulAssociateSharedSurface+15
fffff960`002cdf35 4c8b98300d0000  mov     r11,qword ptr [rax+0D30h]

CONTEXT:  fffff88009862150 -- (.cxr 0xfffff88009862150)
rax=0000000000000000 rbx=fffff900c2ba2b50 rcx=fffffa8008d28080
rdx=00000000c0001540 rsi=fffff900c06c5ce8 rdi=fffff900c2ba2be8
rip=fffff960002cdf35 rsp=fffff88009862b20 rbp=ffffffffc1120bd1
 r8=ffffffffc1120bd1  r9=0000002f0000000a r10=0000000000000000
r11=fffff88009862b48 r12=fffff900c0103010 r13=00000000c0001540
r14=0000000007b5cec0 r15=0000000000000001
iopl=0         nv up ei pl zr na po nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010246
win32k!MulAssociateSharedSurface+0x15:
fffff960`002cdf35 4c8b98300d0000  mov     r11,qword ptr [rax+0D30h] ds:002b:00000000`00000d30=????????????????
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

BUGCHECK_STR:  0x3B

PROCESS_NAME:  dwm.exe

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from fffff96000278c61 to fffff960002cdf35

STACK_TEXT:  
fffff880`09862b20 fffff960`00278c61 : 00000000`00000000 ffffffff`c1120bd1 00000000`0233f850 00000000`00000000 : win32k!MulAssociateSharedSurface+0x15
fffff880`09862b50 fffff960`0029bd89 : 00000000`00000001 fffff880`09862ca0 00000000`0233f850 00000000`00009753 : win32k!GreSetRedirectionSurfaceSignaling+0x125
fffff880`09862ba0 fffff800`0307a993 : fffffa80`0859ab40 fffffa80`085f8001 fffffa80`0859ab40 fffffa80`0839eb60 : win32k!NtGdiHLSurfSetInformation+0x209
fffff880`09862c20 000007fe`fe114efa : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x13
00000000`0233f788 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x000007fe`fe114efa


FOLLOWUP_IP: 
win32k!MulAssociateSharedSurface+15
fffff960`002cdf35 4c8b98300d0000  mov     r11,qword ptr [rax+0D30h]

SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  win32k!MulAssociateSharedSurface+15

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: win32k

IMAGE_NAME:  win32k.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4d23ecb0

STACK_COMMAND:  .cxr 0xfffff88009862150 ; kb

FAILURE_BUCKET_ID:  X64_0x3B_win32k!MulAssociateSharedSurface+15

BUCKET_ID:  X64_0x3B_win32k!MulAssociateSharedSurface+15

Followup: MachineOwner
---------
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  10. austingarmin
    Posts : 5
    Windows 7 64bit
    Thread Starter
       New #7

    just a question...how do I update the bios? do I burn the image to a dvd and then boot it up?

    edit: and how safe is it to do so?
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  11. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       New #8

    austingarmin said:
    just a question...how do I update the bios? do I burn the image to a dvd and then boot it up?

    edit: and how safe is it to do so?
    Good question. Yes, it is risky and if you dont have any idea about what you are going to do, better you dont do it.

    Leave it pending for now. Do the other suggestions. If it continue crashing the same way despite of all, take help of a technician to update the BIOS.
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  12. austingarmin
    Posts : 5
    Windows 7 64bit
    Thread Starter
       New #9

    Hi Arc,

    Sure thing, ill flip a coin somewhere down the line if its not working out.

    One more thing I found out, I also tend to bsod when I shutdown my computer if I still have some programs open (Mozilla, steam etc). When I click force close programs, my computer might BSOD.

    It might take me a while to run the memtest, but I will update this thread when I do, thanks for your help. ill also run prime95 overnight.
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