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Windows 7: BSOD after switching antivirus

17 Sep 2013   #1

windows 7 64-bit
 
 
BSOD after switching antivirus

Hey everyone my roommates laptop exploded with BSOD this past week and i cant pin point what it could be, he did have 2 antivirus programs at one point installed but i removed one of them but then the BSOD still kept happening. I included the zip files for you guys to look at and thanks for any input that could help solve this problem. lazertag7

My System SpecsSystem Spec
.

17 Sep 2013   #2

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Welcome to Seven Forums,

Reduce the start-up items, Antivirus software is basically whats required.------------------------
Avast! can be a reason for bsods. Please remove it and use Microsoft Security Essentials & the Free version of Malwarebytes, update and make full scans separately:
Note   Note
Do not start the trial version of MalwareBytes
You may also take a look at:------------------------
Run the System File Checker that scans the of all protected Windows 7 system files and replaces incorrect corrupted, changed/modified, or damaged versions with the correct versions if possible:
  • Click on the
  • Type CMD on Search
  • Left click and Run as Administrator
  • Type SFC /scannow - read here
Run Disk Check on your Hard Drive for file system errors and bad sectors on it - read here
------------------------
Upload a screenshot using:Test your Hard Drive(s) by running:------------------------
Test and Diagnose RAM Issues with Memtest86+:
Tip   Tip
  • Pay close attention to Part 3 of the tutorial "If you have errors"
  • Test the RAM with Memtest86+ for at least 7-10 passes. It may take up to 22 passes to find problems. Make sure to run it once after the system has been on for a few hours and is warm, and then also run it again when the system has been off for a few hours and is cold.

BSOD BUGCHECK
Code:
Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7601.18229.amd64fre.win7sp1_gdr.130801-1533
Machine Name:
Kernel base = 0xfffff800`03610000 PsLoadedModuleList = 0xfffff800`038536d0
Debug session time: Tue Sep 17 04:00:30.335 2013 (UTC + 6:00)
System Uptime: 0 days 0:21:22.210
Loading Kernel Symbols
...............................................................
................................................................
................................................................
.....................
Loading User Symbols
Loading unloaded module list
.....
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1A, {403, fffff6800002ca78, a7e00001468da867, fffff6800002ba8a}

Probably caused by : win32k.sys ( win32k!SURFACE::bDeleteSurface+3c8 )

Followup: MachineOwner
---------
Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7601.18229.amd64fre.win7sp1_gdr.130801-1533
Machine Name:
Kernel base = 0xfffff800`0361c000 PsLoadedModuleList = 0xfffff800`0385f6d0
Debug session time: Tue Sep 17 02:42:44.005 2013 (UTC + 6:00)
System Uptime: 0 days 0:46:08.879
Loading Kernel Symbols
...............................................................
................................................................
................................................................
..........................
Loading User Symbols
Loading unloaded module list
.....
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 3B, {c0000005, fffff8000373ec18, fffff8802327eae0, 0}

Probably caused by : memory_corruption ( nt!MiUnlinkPageFromBadList+38 )

Followup: MachineOwner
---------
My System SpecsSystem Spec
Reply

 BSOD after switching antivirus




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