BSOD while browsing

bhagyesh33 · 17 Sep 2013

Hi,

Just out of the blue today my computer restarted in between while browsing and i got the below mentioned error. I tried scanning for antivirus but was of no luck. I have attached the dumps zip as i have read in other threads . I hope it will be of use.

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1033

Additional information about the problem:
BCCode: 116
BCP1: FFFFFA800228C4E0
BCP2: FFFFF88004024CB0
BCP3: 0000000000000000
BCP4: 0000000000000002
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\091713-14586-01.dmp
C:\Users\marhaba\AppData\Local\Temp\WER-38126-0.sysdata.xml

Kindly help me out

koolkat77 · 17 Sep 2013

Please provide all the files following this tutorial so we can provide a complete analysis: Blue Screen of Death Posting Instructions

bhagyesh33 · 18 Sep 2013

Hi koolkat77,

Thanks for your prompt reply.
I have uploaded the SF file and i hope this will do.
Apologies for the inconvenience caused

koolkat77 · 18 Sep 2013

Okay, follow this:

Arc said:

So, Update the Intel HD Graphics Driver, either from our forum link, Latest Intel HD Graphics Driver for Windows 7, or You may get it from Intel Download Center.
Moreover, you may run the Intel (R) Driver Update Utility to auto detect the appropriate driver for your computer.

If you want to update the driver manually from Intel Download center, Run DXDIAG. Click the display tab. Notice what is mentioned against the Chip Type. Get that thing from Intel and install it.

Code:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 116, {fffffa8002042010, fffff88003e43cb0, 0, 2}

Unable to load image \SystemRoot\system32\DRIVERS\igdkmd64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for igdkmd64.sys
*** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys
Probably caused by : igdkmd64.sys ( igdkmd64+23cb0 )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: fffffa8002042010, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff88003e43cb0, The pointer into responsible device driver module (e.g. owner tag).
Arg3: 0000000000000000, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000002, Optional internal context dependent data.

Debugging Details:
------------------


FAULTING_IP: 
igdkmd64+23cb0
fffff880`03e43cb0 4889542410      mov     qword ptr [rsp+10h],rdx

DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT

CUSTOMER_CRASH_COUNT:  1

BUGCHECK_STR:  0x116

PROCESS_NAME:  System

CURRENT_IRQL:  0

STACK_TEXT:  
fffff880`02e39988 fffff880`044fecbc : 00000000`00000116 fffffa80`02042010 fffff880`03e43cb0 00000000`00000000 : nt!KeBugCheckEx
fffff880`02e39990 fffff880`044fe9c6 : fffff880`03e43cb0 fffffa80`02042010 fffffa80`032da920 fffffa80`029be010 : dxgkrnl!TdrBugcheckOnTimeout+0xec
fffff880`02e399d0 fffff880`045a5f07 : fffffa80`02042010 00000000`00000000 fffffa80`032da920 fffffa80`029be010 : dxgkrnl!TdrIsRecoveryRequired+0x1a2
fffff880`02e39a00 fffff880`045cfb75 : 00000000`ffffffff 00000000`00022c77 00000000`00000000 00000000`00000002 : dxgmms1!VidSchiReportHwHang+0x40b
fffff880`02e39ae0 fffff880`045ce2bb : 00000000`00000102 00000000`00000000 00000000`00022c77 00000000`00000000 : dxgmms1!VidSchiCheckHwProgress+0x71
fffff880`02e39b10 fffff880`045a12c6 : ffffffff`ff676980 fffffa80`029be010 00000000`00000000 00000000`00000000 : dxgmms1!VidSchiWaitForSchedulerEvents+0x1fb
fffff880`02e39bb0 fffff880`045cde7a : 00000000`00000000 fffffa80`03cdfd50 00000000`00000080 fffffa80`029be010 : dxgmms1!VidSchiScheduleCommandToRun+0x1da
fffff880`02e39cc0 fffff800`02d78166 : 00000000`fffffc32 fffffa80`032e2b60 fffffa80`017e2b30 fffffa80`032e2b60 : dxgmms1!VidSchiWorkerThread+0xba
fffff880`02e39d00 fffff800`02ab3486 : fffff880`009e6180 fffffa80`032e2b60 fffff880`009f0f40 fffff880`01247bf0 : nt!PspSystemThreadStartup+0x5a
fffff880`02e39d40 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiStartSystemThread+0x16


STACK_COMMAND:  .bugcheck ; kb

FOLLOWUP_IP: 
igdkmd64+23cb0
fffff880`03e43cb0 4889542410      mov     qword ptr [rsp+10h],rdx

SYMBOL_NAME:  igdkmd64+23cb0

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: igdkmd64

IMAGE_NAME:  igdkmd64.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4a01d55b

FAILURE_BUCKET_ID:  X64_0x116_IMAGE_igdkmd64.sys

BUCKET_ID:  X64_0x116_IMAGE_igdkmd64.sys

Followup: MachineOwner
---------

0: kd> lmvm igdkmd64
start             end                 module name
fffff880`03e20000 fffff880`043f3500   igdkmd64 T (no symbols)           
    Loaded symbol image file: igdkmd64.sys
    Image path: \SystemRoot\system32\DRIVERS\igdkmd64.sys
    Image name: igdkmd64.sys
    Timestamp:        Thu May 07 00:22:19 2009 (4A01D55B)
    CheckSum:         005D8353
    ImageSize:        005D3500
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

bhagyesh33 · 18 Sep 2013

Intel (R) Driver Update Utility failed to update automatically but manually was able to do it via Intel Download Center...
Perfect and thanks for the instant support.