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Windows 7: Random BSOD - Driver Power State Failure


17 Sep 2013   #1

Windows 7 Home Premium 64bit
 
 
Random BSOD - Driver Power State Failure

Hello,

A few minutes after logon, applications become non responsive. Then the screen will totally freeze, meaning a hard restart is the only option. Occasionally, I also get a driver power state failure BSOD instead of the screen freezing up (not sure what this means). Laptop runs fine in safe mode and have been attempting to determine which service/application/hardware is causing the problem using msconfig, but to no avail. Please help!



Attached Files
File Type: zip SF_17-09-2013.zip (2.08 MB, 3 views)
My System SpecsSystem Spec
.

18 Sep 2013   #2

Windows 7 Home Premium x64
 
 

Welcome to Seven Forums .

Several critical files are missing from the zip you uploaded, please rerun the SFDT until it completes
generating & collecting all the files.
MSINFO32 is empty due to the WMI service not being active.
Please confirm you have these services running and active:
Security Center, IP Helper, Windows Management Instrumentation.
> Services.msc > hit enter.
Random BSOD - Driver Power State Failure-wmi-msino32.jpg

From I could gather with what was uploaded, several courses of action is needed for now:

Code:
DRIVER_POWER_STATE_FAILURE (9f)
A driver has failed to complete a power IRP within a specific time (usually 10 minutes).
Arguments:
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: fffffa800af9e060, Physical Device Object of the stack
Arg3: fffff80004c2e748, nt!TRIAGE_9F_POWER on Windows 7, otherwise the Functional Device Object of the stack
Arg4: fffffa8005b37010, The blocked IRP
Code:
>[ 16, 2]   0 e1 fffffa800af9e060 00000000 00000000-00000000    pending
           \Driver\usbhub
            Args: 00000000 00000001 00000001 00000000
 [ 16, 2]   0 e1 fffffa80098a2e10 00000000 00000000-00000000    pending
          Unable to load image \SystemRoot\system32\DRIVERS\iBtFltCoex.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for iBtFltCoex.sys
*** ERROR: Module load completed but symbols could not be loaded for iBtFltCoex.sys
 \Driver\ibtfltcoex
            Args: 00000000 00000001 00000001 00000000
 [ 16, 2]   0 e1 fffffa800c985cf0 00000000 fffff880079693d0-00000000 Success Error Cancel pending
          Unable to load image \SystemRoot\system32\DRIVERS\btmhsf.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for btmhsf.sys
*** ERROR: Module load completed but symbols could not be loaded for btmhsf.sys
 \Driver\btmhsf    bthport!DevicePowerUpComplete
            Args: 00000000 00000001 00000001 00000000
 [ 16, 2]   0 e1 fffffa800ae33ac0 00000000 00000000-00000000    pending
           \Driver\BTHUSB
Code:
BaseBoardManufacturer = SAMSUNG ELECTRONICS CO., LTD.
BaseBoardProduct = 530U3C/530U4C <?
Which one is it?


Code:
0: kd> lmvm btmhsf
start             end                 module name
fffff880`02890000 fffff880`0294b000   btmhsf   T (no symbols)           
    Loaded symbol image file: btmhsf.sys
    Image path: \SystemRoot\system32\DRIVERS\btmhsf.sys
    Image name: btmhsf.sys
    Timestamp:        Wed Nov 30 09:10:31 2011 (4ED5D6E7)
Code:
lmvm iBtFltCoex
start             end                 module name
fffff880`07934000 fffff880`07949000   iBtFltCoex T (no symbols)           
    Loaded symbol image file: iBtFltCoex.sys
    Image path: \SystemRoot\system32\DRIVERS\iBtFltCoex.sys
    Image name: iBtFltCoex.sys
    Timestamp:        Tue Feb 14 22:38:54 2012 (4F3AC65E)
Update the Bluetooth drivers from your OEM webpage.




Code:
>[ 16, 2]   0 e0 fffffa800cee1060 00000000 fffff88004c3dfd4-fffffa800b138bc0 Success Error Cancel 
           \Driver\usbccgp    ks!CKsDevice::CompleteDevicePowerIrp
            Args: 00000000 00000001 00000001 00000000
 [ 16, 2]   0  1 fffffa800b138040 00000000 00000000-00000000    pending
           \Driver\usbvideo
            Args: 00000000 00000001 00000001 00000000
 [ 16, 2]   0 e1 fffffa800b138570 00000000 00000000-00000000    pending
           \Driver\ksthunk
Please check for file integrity:


This is important!
Did you try to liveKD into the system, or did you knowingly initiated the earliest crashes?
Code:
BugCheck DEADDEAD, {f00004b, 125025b, 12a60000, 0}
Code:
lmvm NETwNs64
start             end                 module name
fffff880`036b6000 fffff880`041ec000   NETwNs64 T (no symbols)           
    Loaded symbol image file: NETwNs64.sys
    Image path: \SystemRoot\system32\DRIVERS\NETwNs64.sys
    Image name: NETwNs64.sys
    Timestamp:        Fri Dec 02 08:50:55 2011 (4ED8754F)
Update this driver as well.




Another reason I need the rest of the files:

Code:
Event[34987]:
  Log Name: System
  Source: iaStor
  Date: 2013-09-08T15:09:38.532
  Event ID: 5
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: Alex-laptop
  Description: 
A parity error was detected on \Device\Ide\iaStor0.

Event[34988]:
  Log Name: System
  Source: iaStor
  Date: 2013-09-08T15:09:39.562
  Event ID: 9
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: Alex-laptop
  Description: 
The device, \Device\Ide\iaStor0, did not respond within the timeout period.
Code:
Event[21456]:
  Log Name: System
  Source: Disk
  Date: 2013-08-26T19:30:58.996
  Event ID: 51
  Task: N/A
  Level: Warning
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: Alex-laptop
  Description: 
An error was detected on device \Device\Harddisk1\DR1 during a paging operation.

Event[5159]:
  Log Name: System
  Source: Disk
  Date: 2013-05-31T01:32:29.445
  Event ID: 51
  Task: N/A
  Level: Warning
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: Alex-laptop
  Description: 
An error was detected on device \Device\Harddisk2\DR3 during a paging operation.
Code:
Event[34881]:
  Log Name: System
  Source: Microsoft-Windows-Kernel-Power
  Date: 2013-09-08T15:02:34.559
  Event ID: 89
  Task: N/A
  Level: Information
  Opcode: Info
  Keyword: N/A
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: Alex-laptop
  Description: 
ACPI thermal zone ACPI\ThermalZone\TZ00 has been enumerated.             
_PSV = 0K             
_TC1 = 0             
_TC2 = 0             
_TSP = 0ms             
_AC0 = 360K             
_AC1 = 328K             
_AC2 = 273K             
_AC3 = 273K             
_AC4 = 273K             
_AC5 = 0K             
_AC6 = 0K             
_AC7 = 0K             
_AC8 = 0K             
_AC9 = 0K             
_CRT = 379K             
_HOT = 0K             
_PSL - see event data.

Event[34882]:
  Log Name: System
  Source: Microsoft-Windows-Kernel-Power
  Date: 2013-09-08T15:02:34.559
  Event ID: 89
  Task: N/A
  Level: Information
  Opcode: Info
  Keyword: N/A
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: Alex-laptop
  Description: 
ACPI thermal zone ACPI\ThermalZone\TZ01 has been enumerated.             
_PSV = 368K             
_TC1 = 1             
_TC2 = 5             
_TSP = 1000ms             
_AC0 = 0K             
_AC1 = 0K             
_AC2 = 0K             
_AC3 = 0K             
_AC4 = 0K             
_AC5 = 0K             
_AC6 = 0K             
_AC7 = 0K             
_AC8 = 0K             
_AC9 = 0K             
_CRT = 379K             
_HOT = 0K             
_PSL - see event data.


My System SpecsSystem Spec
01 Oct 2013   #3

Windows 7 Home Premium 64bit
 
 

Hi,

Thanks for your quick reply. I decided to send to Samsung as the laptop was still in warranty and I couldn't see how it would be a software issue. Sure enough there was a fault with the motherboard, which they are replacing.

Cheers
My System SpecsSystem Spec
.


01 Oct 2013   #4

Windows 7 Home Premium x64
 
 

Good luck and enjoy your stay .
My System SpecsSystem Spec
Reply

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