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Windows 7: BSOD error - ntoskrnl.exe+cca3a / BCP1: 0000000000000031

19 Sep 2013   #1
Halfabrain

Windows 7 Home x64
 
 
BSOD error - ntoskrnl.exe+cca3a / BCP1: 0000000000000031

Hello guys this is my first time posting here but I've posted on the site I bought my PC from and one of the guys directed me here because everything that we have tried hasn't seemed to have worked.

My computer first started doing this a couple of weeks ago first it started doing random blue screens but not too often so I didn't think much I thought I'd just restore it then it began to start freezing up my mouse and making it really clunky until the mouse would just not move at all and come to a halt and then my whole PC would freeze and I would have to switch it off via the on/off button, it wouldn't blue screen it would just freeze and then every 3 or 4 times it froze then a blue screen would happen. So I decided to look for help.

Attachment 286520

I guess it would be best if I tell you everything I've currently tried and been advised to do. It was suspected that it may be a driver problem so I uninstalled all my past nvidia drivers and did a proper clean install but the problem persisted, I then tried to use driver sweepers although a lot of people didn't agree with using them but it was just a stab in the dark in the hope it might do something (as I wouldn't know what I am removing manually).

I got asked to system restore to a point before this all happened but unfortunately I didn't have a point to do this to.
I then got told to download a program that would give information on why the blue screen happened and this is the screenshot of what it showed:
35dcc5f9adda61a27a5153c1ce8d8ffd.png the past few times it has blue screened it has always been the ntoskrnl.exe I think.

I was then asked to repair my PC using windows I did this and I thought it had fixed it but after a day the same error arose and infact it seems to have gotten worse since I repaired my PC. So one of the people on the other site suggested I run memtest to see if theres an issue with my RAM I ran it overnight and got around 11 iterations and there was a total of 0 errors so I guess that is promising?

Finally, it is suspected it may be a driver issue still and maybe not a hardware so a complete clean reinstall of windows has been suggested but this is my absolute last option, its not easy for me to clean reinstall because my driver CD's that came with the PC are at home (im at university) and I'm also not confident that it will fix it because all my other attempts have failed.

So this is why I have come here because maybe you guys have other options?

Thankyou for reading. This is my first time posting so if I have made an offences or missed information you need I am sorry just tell me what you need/change aswell.

Hope theres a solution!


My System SpecsSystem Spec
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19 Sep 2013   #2
Boozad

W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
 
 

Don't worry about drivers, they'll be easy enough to get hold of as I know your system specs. Talking of which, can you go into your User CP and fill in your system specs completely, that way they'll attach to every post and will help the experts here see what hardware you have. These guys will give you much better help than I could provide when it comes to BSODs.
My System SpecsSystem Spec
19 Sep 2013   #3
Halfabrain

Windows 7 Home x64
 
 

Quote   Quote: Originally Posted by Boozad View Post
Don't worry about drivers, they'll be easy enough to get hold of as I know your system specs. Talking of which, can you go into your User CP and fill in your system specs completely, that way they'll attach to every post and will help the experts here see what hardware you have. These guys will give you much better help than I could provide when it comes to BSODs.
I have done that now I think, thanks.
My System SpecsSystem Spec
.

22 Sep 2013   #4
ZMan

windows 7 professional x32
 
 

oops wrong thread sorry.
My System SpecsSystem Spec
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 BSOD error - ntoskrnl.exe+cca3a / BCP1: 0000000000000031




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