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Windows 7: BSOD when starting Minecraft

20 Sep 2013   #1
Kyypitz

Windows 7 Professional 32bit
 
 
BSOD when starting Minecraft

Windows 7 Professional 32bit Dell Latitude D810 (Yes it's old but I don't have money to throw around)
Hi,
I have been having trouble when starting Minecraft (I mean when I click the icon and I auto get a BSOD)
I already know what the problem is, my drivers. My old hard drive has recently died so my brother gave me his extra one for the same computer I have. Before I did a fresh re-install of Win7 I looked around on his hard drive (He had a Win7 and Win8 partition) I tried opening Minecraft on his Win7 partition and bam, the same problem. When I did the fresh install it said I needed updated graphics so I proceeded to get the drivers for this computer. I tried the ATI AutoDetect+Download but it couldn't find my drivers. Before my old hard drive died my Minecraft ran smoothly as possible. When I get BSOD's it says the same thing "ati3duag.dll". I was reading the BSOD posting instructions and am attaching the zip containing the .dmp

Please help
(ask any questions about my computer if needed)
~Kyle


My System SpecsSystem Spec
.
22 Sep 2013   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Code:
*** WARNING: Unable to verify timestamp for ati3duag.dll
*** ERROR: Module load completed but symbols could not be loaded for ati3duag.dll
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 10000050, {fffffffe, 0, 87f26b91, 0}

Probably caused by : ati3duag.dll ( ati3duag+16b91 )

Followup: MachineOwner
---------
Code:
87f10000 88143560   ati3duag T (no symbols)           
    Loaded symbol image file: ati3duag.dll
    Image path: ati3duag.dll
    Image name: ati3duag.dll
    Timestamp:        Thu Jul 07 07:28:06 2005 (42CC8C2E)
    CheckSum:         0023F81D
    ImageSize:        00233560
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
We need to know more about your display/graphics environment. upload your MSINFO32.nfo file.
  1. Click on the start button
  2. Type "msinfo32" (without quotes) in the search bar of the start menu, click the resulting link. It will open the System Information window.
  3. File>Save. In the "File Name" filed, put "MSINFO32" (without Quote), give the save location to desktop, and click the "save" button.
  4. Give the time for processing, it will save a .nfo file on your desktop.
  5. Zip it, and upload it following the instruction.
And if it is that old that it is appearing, better you dont play those games those are crashing there.
My System SpecsSystem Spec
24 Sep 2013   #3
SandeepP

Winndows 7 32 bit
 
 

Quote   Quote: Originally Posted by Kyypitz View Post
Windows 7 Professional 32bit Dell Latitude D810 (Yes it's old but I don't have money to throw around)
Hi,
I have been having trouble when starting Minecraft (I mean when I click the icon and I auto get a BSOD)
I already know what the problem is, my drivers. My old hard drive has recently died so my brother gave me his extra one for the same computer I have. Before I did a fresh re-install of Win7 I looked around on his hard drive (He had a Win7 and Win8 partition) I tried opening Minecraft on his Win7 partition and bam, the same problem. When I did the fresh install it said I needed updated graphics so I proceeded to get the drivers for this computer. I tried the ATI AutoDetect+Download but it couldn't find my drivers. Before my old hard drive died my Minecraft ran smoothly as possible. When I get BSOD's it says the same thing "ati3duag.dll". I was reading the BSOD posting instructions and am attaching the zip containing the .dmp

Please help
(ask any questions about my computer if needed)
~Kyle
Hi Kyle,

Arc has confirmed correctly it is a video driver that is causing this BSOD on the system. This system was shipped with X600 Mobility Radeon card along with the Windows XP.

So running Windows 7 and also playing games without the compatible driver might not be possible. First of all clean any driver installed using this ATI utility:

AMD Catalyst Un-install Utility

Then install this latest driver available which might be able to install on the system:

ATI Catalyst

Sorry to barge in Arc but I knew this system is shipped with X600 video card so I thought should suggest updating the same.

Keep us posted with the results so we can advise you further.
My System SpecsSystem Spec
.

24 Sep 2013   #4
Kyypitz

Windows 7 Professional 32bit
 
 

Thank you both,

Arc: Here's the zip

Sandee: I tried that but it was installing and just went away so I presumed that it's closed. I went back to Minecraft and said that I needed to update the drivers (guessing it couldn't find one to install) but I didn't restart my computer after it went away (yes I know it's dumb not to but I have much work to do.) Restarting now
My System SpecsSystem Spec
25 Sep 2013   #5
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Follow what Sandeep suggests, as it is Dell, you need to listen to him.
Code:
Name    ATI MOBILITY RADEON X600
Driver Version    6.14.10.6568
-----------------------------------------------
System Model    Latitude D810
BIOS Version/Date    Dell Inc. A05, 3/20/2006
My System SpecsSystem Spec
25 Sep 2013   #6
SandeepP

Winndows 7 32 bit
 
 

Quote   Quote: Originally Posted by Kyypitz View Post
Thank you both,

Arc: Here's the zip

Sandee: I tried that but it was installing and just went away so I presumed that it's closed. I went back to Minecraft and said that I needed to update the drivers (guessing it couldn't find one to install) but I didn't restart my computer after it went away (yes I know it's dumb not to but I have much work to do.) Restarting now
Hi Kyypitz,

Once the drivers are installed please restart the system and check if you are able to load the game. If drivers are installed properly you should be able to load the game properly.

However, you need to understand that this is a very old graphic card and drivers for Windows 7 is not available for this video card even with AMD. So, there are chances that it might not work and you have to accept the same.

Keep us posted with the results so we can advise you further.
My System SpecsSystem Spec
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