BSOD while in the middle running multiple firefox windows.


  1. chriswhite146
    Posts : 2
    Windows 7 Ultimate x64
       New #1

    BSOD while in the middle running multiple firefox windows.


    Hello all, I'm a help desk analyst and I run one instance of IE with about 6 tabs open and one instance of Firefox with about 6 tabs open supporting end users. Each day or Every other day it seems like I get this same BSOD while in the middle of working in firefox / internet explorer. See below and please see my attached zipped file which has the gathered information pertaining to the BSOD crash.

    Thanks in advance
    Christopher White
    chriswhite146


    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7601.2.1.0.256.1
    Locale ID: 1033

    Additional information about the problem:
    BCCode: d1
    BCP1: FFFFFA8015A00000
    BCP2: 0000000000000002
    BCP3: 0000000000000000
    BCP4: FFFFF8800170E706
    OS Version: 6_1_7601
    Service Pack: 1_0
    Product: 256_1

    Files that help describe the problem:
    C:\Windows\Minidump\092013-9438-01.dmp
    C:\Users\arhd\AppData\Local\Temp\WER-36691-0.sysdata.xml

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  3. koolkat77
    Posts : 15,026
    Windows 10 Home 64Bit
       New #2

    Welcome to the forum.

    Are you allowed to remove Webroot Secure Anywhere software from your system?

    Please perform a clean boot:
    6. Perform a Clean Start up, this will help avoid any problematic applications from bugging the system.
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  4. chriswhite146
    Posts : 2
    Windows 7 Ultimate x64
    Thread Starter
       New #3

    Bsod


    Thank you for your response.
    Yes, I am allowed to remove Webroot antivirus.... Do you think that is causing the problems? Should I use something else such as Trend micro titanium or Kaspersky?
      My Computer
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  6. koolkat77
    Posts : 15,026
    Windows 10 Home 64Bit
       New #4

    No..please use MSE for the time being.

    2. Uninstall your current antivirus software. It can be a cause of BSOD very often. Please remove it with its removal tool and use Microsoft Security Essentials in its place. Malwarebytes is a great combination with it. Go through this thread for more info.

    Have you performed the clean boot?
      My Computer
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