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Windows 7: BSOD win7 gtx 560ti

21 Sep 2013   #1
alexthepie

win 7 64bit
 
 
BSOD win7 gtx 560ti

i keep getting bsod after running pc games so i ran msi afterburner and started the combustor to make sure it wasnt a cooling problem the bsod happend while it was steady at 61 degrees (firmware kicks in @75 i think)

the drivers are all the latest for the graphics card, I assume its a graphics related problem as it happens while running 'performance games '

thank you for any help

alex



------------------------

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 2057

Additional information about the problem:
BCCode: 116
BCP1: FFFFFA800A30E4E0
BCP2: FFFFF88007926F50
BCP3: FFFFFFFFC000009A
BCP4: 0000000000000004
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\092113-14258-01.dmp
C:\Users\Phantom\AppData\Local\Temp\WER-23868-0.sysdata.xml

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My System SpecsSystem Spec
.
22 Sep 2013   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

It is a continuing stop 0x116 BSOD here. Changing / updating display driver did not do anything good there. So It is the time to guess that the issue is not with the driver only, but somewhere else.

I would suggest again to follow these steps and report back accordingly and elaborately.
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 116, {fffffa800a30e4e0, fffff88007926f50, ffffffffc000009a, 4}

Unable to load image \SystemRoot\system32\DRIVERS\nvlddmkm.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+8f0f50 )

Followup: MachineOwner
---------

7: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: fffffa800a30e4e0, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff88007926f50, The pointer into responsible device driver module (e.g. owner tag).
Arg3: ffffffffc000009a, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000004, Optional internal context dependent data.

Debugging Details:
------------------


FAULTING_IP: 
nvlddmkm+8f0f50
fffff880`07926f50 803db205f0ff00  cmp     byte ptr [nvlddmkm+0x7f1509 (fffff880`07827509)],0

DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT

CUSTOMER_CRASH_COUNT:  1

BUGCHECK_STR:  0x116

PROCESS_NAME:  System

CURRENT_IRQL:  0

STACK_TEXT:  
fffff880`04e06a48 fffff880`05aaa054 : 00000000`00000116 fffffa80`0a30e4e0 fffff880`07926f50 ffffffff`c000009a : nt!KeBugCheckEx
fffff880`04e06a50 fffff880`05a7d867 : fffff880`07926f50 fffffa80`0d4f7000 00000000`00000000 ffffffff`c000009a : dxgkrnl!TdrBugcheckOnTimeout+0xec
fffff880`04e06a90 fffff880`05aa9e63 : fffffa80`ffffd84d ffffffff`fffe7960 fffffa80`0a30e4e0 00000000`00000000 : dxgkrnl!DXGADAPTER::Reset+0x2a3
fffff880`04e06b40 fffff880`05b7903d : fffffa80`0f56c710 00000000`00000080 00000000`00000000 fffffa80`0d4eb010 : dxgkrnl!TdrResetFromTimeout+0x23
fffff880`04e06bc0 fffff800`0352fbae : 00000000`01d862cb fffffa80`0d513060 fffffa80`09d589e0 fffffa80`0d513060 : dxgmms1!VidSchiWorkerThread+0x101
fffff880`04e06c00 fffff800`032828c6 : fffff800`0340ce80 fffffa80`0d513060 fffff800`0341acc0 00000000`00000000 : nt!PspSystemThreadStartup+0x5a
fffff880`04e06c40 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxStartSystemThread+0x16


STACK_COMMAND:  .bugcheck ; kb

FOLLOWUP_IP: 
nvlddmkm+8f0f50
fffff880`07926f50 803db205f0ff00  cmp     byte ptr [nvlddmkm+0x7f1509 (fffff880`07827509)],0

SYMBOL_NAME:  nvlddmkm+8f0f50

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nvlddmkm

IMAGE_NAME:  nvlddmkm.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  52314e10

FAILURE_BUCKET_ID:  X64_0x116_IMAGE_nvlddmkm.sys

BUCKET_ID:  X64_0x116_IMAGE_nvlddmkm.sys

Followup: MachineOwner
---------

7: kd> lmvm nvlddmkm
start             end                 module name
fffff880`07036000 fffff880`07b2d000   nvlddmkm T (no symbols)           
    Loaded symbol image file: nvlddmkm.sys
    Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
    Image name: nvlddmkm.sys
    Timestamp:        Thu Sep 12 10:46:00 2013 (52314E10)
    CheckSum:         00AC9E83
    ImageSize:        00AF7000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
My System SpecsSystem Spec
23 Sep 2013   #3
alexthepie

win 7 64bit
 
 

psu wattage needed 675 w > actual 850 w, ok

carefully took out gpu no signs of dust/ blockages, generaly the pc is very dust free

bios flash, battery removed and reinserted, need to restart, once re entered windows system clock reads wrong time, display keeps changing mode (game, cinematic etc..)every few seconds, restarted windows again everything seems ok,

bios 3603 updated ok, makes for slighty quicker startup

checked air throughflow air is comming out (NZXT phantom case) 7 fans total all blowing


ram test on usb stick pass, nothing out the ordinary, ok

burn in test done reached 73/74 degrees and steadied no real hor air coming out of pc? however no crashing either. also noticed fan speed doesnt rise about 75%
My System SpecsSystem Spec
.

23 Sep 2013   #4
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

As you have taken some steps, now let us wait and see how it goes there.
My System SpecsSystem Spec
23 Sep 2013   #5
alexthepie

win 7 64bit
 
 

Quote   Quote: Originally Posted by Arc View Post
As you have taken some steps, now let us wait and see how it goes there.

thanks for your help and patience once again il mark this as done for now it seems a lot better
My System SpecsSystem Spec
23 Sep 2013   #6
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Its OK mate You are welcome as always
If it starts causing issues again, let us know.
My System SpecsSystem Spec
06 Oct 2013   #7
alexthepie

win 7 64bit
 
 

high again i tihnk i have a problem that is following on from the original problem the computer now randomly stops or glitches this happens anyone of 3 ways randomly during standard browsing:

the screen/audio stop but the mouse still moves
the screen/ audo stop and the mouse doesnot move
the mouse changes to irregular cursors and the pc slows down

in each instance it requires a soft or hard restart the frequency is about once every few hours.
My System SpecsSystem Spec
07 Oct 2013   #8
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Test your RAM modules for possible errors.
How to Test and Diagnose RAM Issues with Memtest86+
Run memtest for at least 8 passes, preferably overnight.

If it start showing errors/red lines, stop testing. A single error is enough to determine that something is going bad there.

Stress test the Graphics Card using Furmark.
Video Card - Stress Test with Furmark

Stress test the CPU.
Hardware - Stress Test With Prime95

Is the computer hot? Report us the heat of the computer after a couple of hours of your normal usage. Upload a screenshot of the summery tab of Speccy.

Check if the Power Supply Unit (PSU) supplying adequate power to the computer or not.
eXtreme Power Supply Calculator
My System SpecsSystem Spec
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 BSOD win7 gtx 560ti




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