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Windows 7: Random Re-boots, Crashes and Loss of Picture at Windows Start Up

21 Sep 2013   #1
DaveBaker

Windows 7 Home Premium 64-Bit SP1
 
 
Random Re-boots, Crashes and Loss of Picture at Windows Start Up

Hi,

My machine is about two and a half years old and I always try to update all my drivers as often as possible.

It all started back on the 20/08/13 at 17.40pm when my machine rebooted itself whilst I was at work. I had left it running whilst at work to download a large file. I came home to find the machine running but none of the programmes open that I had left open. The bugcheck was: 0x00000124 and I believe it said it was a video driver error. I had been getting a few screen freezes for a few weeks prior to this, but nothing else.

Random reboots and blank screens started to become more common since then. I have un-installed the video drivers a few times but when it got to the Windows Start Up Screen it would just go black and I would have to reset the machine. Other times it would boot up fine and then just randomly the screen would go blank again. I have two PC's on this monitor so I know it isn't the monitor.

I have also had a number of bugcheck : 0x00000116 errors?

I think it is the GFX card that is the problem but I am hoping you can help?

In the last few weeks I ordered a basic GFX card (GeForce 210) to test the system for GFX problems, which I finally got round to installing today. Everything was working ok for the first hour or so when the machine decided to just switched itself off?? No sign of any heat problems from my Speccy Report so I am hoping this was a one off?

I have since rebooted and seems ok now, will leave on over night to test again.

I have started the process for sending my old 560ti back to the developers for testing but want to make sure it isn't anything else first, like RAM or CPU or PSU?

I attach my reports and hope someone can help, thanks in advance.

Dave


My System SpecsSystem Spec
.
21 Sep 2013   #2
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Welcome to the forum.

First, we want to make sure the computer is saving your dump files. Go to Control Panel -> System -> Advanced System Settings -> Startup and Recovery [Settings] Make sure that "Write Debugging Information" is set to Small Memory Dump (256kb) if it is not already.Next, make sure that the folder C:\Windows\Minidump exists. If not, create it (allow permission if asked). Make sure any dumps you want to analyze, whether yours or others', are in this folder. You can ZIP/RAR the files and send them to someone else to analyze as well.

The dump in your zip is of 9th September..And not error 124 or 116, but for more info on the 124 bug check, go through this:
Quote:
A "stop 0x124" is fundamentally different to many other types of bluescreens because it stems from a hardware complaint. Stop 0x124 minidumps contain very little practical information, and it is therefore necessary to approach the problem as a case of hardware in an unknown state of distress. You can read more on this error and what to try here... Stop 0x124 - what it means and what to try: Stop 124 - What it means and what to try
Follow this:
Quote   Quote: Originally Posted by Arc View Post
Lately we have experienced some issues with the latest driver. Install the 314.22 WHQL only.
Code:
nvlddmkm.sys                Mon May 13 01:09:45 2013 (518FE8F9)
  • Uninstall All nvidia items in Control Panel > Programs and features
    • 3D Vision Control Driver
    • 3D Vision Driver
    • Graphics Driver
    • HD Audio Driver
    • PhysX
    • nvidia Update
    (Are you using nvidia chipset drivers? If so, dont uninstall anything other than those are listed).
  • Now follow Drivers - Clean Left over Files after Uninstalling
  • Boot normally now. Go to Drivers - Download NVIDIA Drivers, Download 314.22 WHQL. While installing, Select Custom (Advanced) install. In the next page, follow this settings:

Let us know the results.
Code:
Built by: 7601.18205.amd64fre.win7sp1_gdr.130708-1532
Debug session time: Fri Sep  6 08:00:04.510 2013 (UTC + 6:00)
System Uptime: 0 days 4:08:33.579
BugCheck 50, {fffff8804fbe0000, 1, fffff880049a58db, 5}
*** WARNING: Unable to verify timestamp for ntoskrnl.exe
*** ERROR: Module load completed but symbols could not be loaded for ntoskrnl.exe
Probably caused by : nvlddmkm.sys ( nvlddmkm+18d8db )
BUGCHECK_STR:  0x50
PROCESS_NAME: NOT FOUND
จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
Based on the bugchecks, I would recommend you follow and complete the steps given below:
1. If you are overclocking any hardware, please stop. Reset any changed values back to default and reset/clear CMOS: Clear CMOS - 3 Ways to Clear the CMOS - Reset BIOS. Uninstall any overclocking tool as these can also be a reason of blue screens.

2. Uninstall your current antivirus software. It can be a cause of BSOD very often. Please remove it with its removal tool and use Microsoft Security Essentials in its place. Malwarebytes is a great combination with it. Go through this thread for more info.

3. Run Disk Check with both boxes checked for all HDDs and with Automatically fix file system errors. Post back your logs for the checks after finding them using Check Disk (chkdsk) - Read Event Viewer Log

4. Run SFC /SCANNOW Command - System File Checker to check windows for integrity violations. Run it up to three times to fix all errors. Post back if it continues to show errors after a fourth run or if the first run comes back with no integrity violations.

5. Make scans with Kaspersky TDSskiller and ESET Online scanner.

6. Perform a Clean Start up, this will help avoid any problematic applications from bugging the system.

7. Use Revo Uninstaller Free to uninstall stubborn software. Opt for Advanced Mode and uninstall the software, delete the leftover registry entries.

8. Use Crystal Disk Info to upload a screenshot of your Hard Drives (s). Test your Hard Drives (s) running a Hard Drive Diag.

9. Test and Diagnose RAM issues with RAM - Test with Memtest86+. Pay close attention to Part 3 of the tutorial "If you have errors" Take the test for at least 7-10 passes. It may take up to 22 passes to find problems. Make sure to run it once after the system has been on for a few hours and is warm, and then also run it again when the system has been off for a few hours and is cold.
Let us know the results.
My System SpecsSystem Spec
23 Sep 2013   #3
DaveBaker

Windows 7 Home Premium 64-Bit SP1
 
 

Hi, Many thanks for your detailed reply.

I have tried to boot up my PC this morning but was faced with an immediate shut down. It will now not boot up and the LED lights just pulse very slowly on and off. This to me seems like it is the PSU that is at fault?

I am going to raise and RMA with Corsair regarding my TX850 V2, which is still well within warranty.

I am also going away for 2 weeks tonight, so will complete above tests as soon as I return and I can get the machine running again.

For information there was 5 minidump files in the relevant folder with the relevant dates of error so I am a little confused why they did not show in the reports?

Could it be possible that the PSU is at fault for these errors?

Many thanks

David
My System SpecsSystem Spec
.

23 Sep 2013   #4
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

yes, change the PSU as it is under warranty. Report back when you get chance.
My System SpecsSystem Spec
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 Random Re-boots, Crashes and Loss of Picture at Windows Start Up




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