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Windows 7: Computer Unexpected Shutdown - Windows 7 64 Bit

23 Sep 2013   #1
Sourcing

Windows 7 Home Premium 32 Bit
 
 
Computer Unexpected Shutdown - Windows 7 64 Bit

Hi guys,

I have a Dell Vostro 220 which I am using and it keeps locking up and turning off. This can occur within the first 3 minutes after Windows has loaded or after 45 minutes usage.

I ran a HDD test, and it stated no bad sectors, However i cannot be sure if that is accurate since it's a little old I would assume some bad sectors.

If anyone could help me, It'd be much appreciated. I have attached the files which Windows allowed me to see.

Thanks


My System SpecsSystem Spec
.
23 Sep 2013   #2
YoYo155

Windows 10
 
 

Hi ,
You have one dump and no more information, please help us help you by following the Blue Screen of Death (BSOD) Posting Instructions.

Now with regards to the dump I see couple of angles.

Code:
BugCheck 116, {fffffa800329b010, fffff88003c24cb0, 0, 2}

Unable to load image \SystemRoot\system32\DRIVERS\igdkmd64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for igdkmd64.sys
*** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys
Probably caused by : igdkmd64.sys ( igdkmd64+23cb0 )

Attempt to reset the display driver and recover from timeout failed.
Quote   Quote: Originally Posted by H2SO4 View Post
These are all stop 0x116 VIDEO_TDR_FAILURE conditions.

It's not a true crash, in the sense that the bluescreen was initiated only because the combination of video driver and video hardware was being unresponsive, and not because of any synchronous processing exception.

Since Vista, the "Timeout Detection and Recovery" (TDR) components of the OS video subsystem have been capable of doing some truly impressive things to try to recover from issues which would have caused earlier OSs like XP to crash. As a last resort, the TDR subsystem sends the video driver a "please restart yourself now!" command and waits a few seconds. If there's no response, the OS concludes that the video driver/hardware combo has truly collapsed in a heap, and it fires off that stop 0x116 BSOD.

If playing with video driver versions hasn't helped, make sure the box is not overheating. Try removing a side panel and aiming a big mains fan straight at the motherboard and GPU. Run it like that for a few hours or days - long enough to ascertain whether cooler temperatures make a difference. If so, it might be as simple as dust buildup and subsequently inadequate cooling.
The display driver is very very old;
Code:
lmvm igdkmd64

fffff880`03c01000 fffff880`041d4500   igdkmd64 T (no symbols)           
    Loaded symbol image file: igdkmd64.sys
    Image path: \SystemRoot\system32\DRIVERS\igdkmd64.sys
    Image name: igdkmd64.sys
    Timestamp:        Wed May 06 21:22:19 2009
Please Update using this online Utility :: Intel® Driver Update Utility ::

  • Download Speccy and post a Screenshot of the summary window, one at idle and another while putting load on the PC using Prime95.

Your BIOS is woefully out-dated! Pre Windows Seven.

Code:
BiosVersion = 1.0.3
BiosReleaseDate = 10/24/2008
Please update your BIOS.
warning   Warning
Flashing the BIOS is a risky procedure. If you are uncomfortable
performing it yourself have a technician perform it.
Regardless, flashingis at your own risk.

Attachment 287001


You are using Windows Seven x64 when Dell doesn't have official driver support
for the 64Bit version.
Other than that your still using RTM, Windows 7 Kernel Version 7600.
Update to Service Pack 1.


Post back with the results!
My System SpecsSystem Spec
23 Sep 2013   #3
Sourcing

Windows 7 Home Premium 32 Bit
 
 

Quote   Quote: Originally Posted by YoYo155 View Post
Hi ,
You have one dump and no more information, please help us help you by following the Blue Screen of Death (BSOD) Posting Instructions.

Now with regards to the dump I see couple of angles.

Code:
BugCheck 116, {fffffa800329b010, fffff88003c24cb0, 0, 2}

Unable to load image \SystemRoot\system32\DRIVERS\igdkmd64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for igdkmd64.sys
*** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys
Probably caused by : igdkmd64.sys ( igdkmd64+23cb0 )

Attempt to reset the display driver and recover from timeout failed.
Quote   Quote: Originally Posted by H2SO4 View Post
These are all stop 0x116 VIDEO_TDR_FAILURE conditions.

It's not a true crash, in the sense that the bluescreen was initiated only because the combination of video driver and video hardware was being unresponsive, and not because of any synchronous processing exception.

Since Vista, the "Timeout Detection and Recovery" (TDR) components of the OS video subsystem have been capable of doing some truly impressive things to try to recover from issues which would have caused earlier OSs like XP to crash. As a last resort, the TDR subsystem sends the video driver a "please restart yourself now!" command and waits a few seconds. If there's no response, the OS concludes that the video driver/hardware combo has truly collapsed in a heap, and it fires off that stop 0x116 BSOD.

If playing with video driver versions hasn't helped, make sure the box is not overheating. Try removing a side panel and aiming a big mains fan straight at the motherboard and GPU. Run it like that for a few hours or days - long enough to ascertain whether cooler temperatures make a difference. If so, it might be as simple as dust buildup and subsequently inadequate cooling.
The display driver is very very old;
Code:
lmvm igdkmd64

fffff880`03c01000 fffff880`041d4500   igdkmd64 T (no symbols)           
    Loaded symbol image file: igdkmd64.sys
    Image path: \SystemRoot\system32\DRIVERS\igdkmd64.sys
    Image name: igdkmd64.sys
    Timestamp:        Wed May 06 21:22:19 2009
Please Update using this online Utility :: Intel® Driver Update Utility ::

  • Download Speccy and post a Screenshot of the summary window, one at idle and another while putting load on the PC using Prime95.

Your BIOS is woefully out-dated! Pre Windows Seven.

Code:
BiosVersion = 1.0.3
BiosReleaseDate = 10/24/2008
Please update your BIOS.
warning   Warning
Flashing the BIOS is a risky procedure. If you are uncomfortable
performing it yourself have a technician perform it.
Regardless, flashingis at your own risk.

Attachment 287001


You are using Windows Seven x64 when Dell doesn't have official driver support
for the 64Bit version.
Other than that your still using RTM, Windows 7 Kernel Version 7600.
Update to Service Pack 1.


Post back with the results!
Apologies for not posting the full BSOD dump.

I'll do the following by the end of today, it is very informative and concise.

Yep, I'm using Windows 7 because I didn't like the VISTA on it. Should I downgrade to 32 bit?

Thanks
My System SpecsSystem Spec
.

23 Sep 2013   #4
YoYo155

Windows 10
 
 

Thanks for the feedback .
I say let's deal with the obvious for now and if all goes well you might not have to.

Keep us informed.
My System SpecsSystem Spec
24 Sep 2013   #5
Sourcing

Windows 7 Home Premium 32 Bit
 
 

Hi,

I'm running into a few problems.

So I updates drivers (Graphics) via the Intel website and they installed fine I assume so.

Now I tried to update Bios but nothing happens once I double click on it, even after I run it as administrator. I tried in safe mode and tried to make a bootable USB and try that way.

I cannot install SP1 either, I double click and again nothing happens.

At the moment the computer is hanging on Preparing to configure your windows when i selected Shut Down and Install updates (Auto Download for updates but didnt include SP1). ~ 30 minutes or so but that may change if it isn't actually frozen.

I'll add the BSOD dumps as soon as it turns off
My System SpecsSystem Spec
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