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Windows 7: BSOD on wake up from "sleep"

23 Sep 2013   #1
Tinsby

Dual boot Win7 Pro 64 & Linux Mint 17.2 "Rafaela"
 
 
BSOD on wake up from "sleep"

Hello,

This probably will be my last attempt at getting win 7 64 to run properly on my dual boot machine.

The partition only has Win 7 64 on it with:

Norton Security Suite
Thunderbird
Blue Screen View
Acronis 2013 v6514 ( installed AFTER the BSOD )

I am trying to install only one program at a time and then use the machine for a week and install another program and so on.

Today I had the machine on standby, not hibernation, and when I woke it up I got the BSOD.

Blue Screen View seemed to indicate the error was caused by DirectX.

What do you guys think?

Thank you,

J T


My System SpecsSystem Spec
.
24 Sep 2013   #2
Northernsoul55

Microsoft Community Contributor Award Recipient

Windows 7 Professional 64bit
 
 

Hi,

Your dump files show a STOP 0x116 which is a Display or Graphics related BSOD.


Code:
 
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck 116, {fffffa800804e4e0, fffff88005993e30, 0, 2}
Unable to load image \SystemRoot\system32\DRIVERS\nvlddmkm.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+13be30 )
Followup: MachineOwner
---------
3: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
DEFAULT_BUCKET_ID: GRAPHICS_DRIVER_TDR_FAULT

Code:
3: kd> lmvm nvlddmkm
start             end                 module name
fffff880`05858000 fffff880`0633d000   nvlddmkm T (no symbols)           
    Loaded symbol image file: nvlddmkm.sys
    Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
    Image name: nvlddmkm.sys
    Timestamp:        Fri Jun 21 10:06:16 2013 (51C41788)
    CheckSum:         00AB87FF
    ImageSize:        00AE5000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
It appears you have a Beta Version installed 320.49, please uninstall and
install version 314.22, which is a stable driver:


1. Download and install Driver Fusion.
2. Reboot the computer in Advanced Boot Options, safe mode.
3. Search Driver Fusion in your start menu, and remove all components of your nVidia display driver.
4. If it says the free version of Driver Fusion cannot remove all the elements, stop there and follow:
Drivers - Clean Left over Files after Uninstalling
5. Boot normally now. Then install the 314.22 driver. Reboot.

Then disable the Nvidia updater:

1. Press "Win key + R" combination to open the Run search box.
2. Type msconfig and click OK.
3. The System Configuration window will open
4. Select Start up Tab and uncheck any Nvidia update programs present, click Apply.
5. Select the Services Tab, and check the "Hide all Microsoft Services"
6. Uncheck any Nvidia Corporation boxes, click Apply then OK, reboot.


If your BSOD's continue after this, then follow this guide for STOP 0x116 errors:

http://www.sevenforums.com/crash-lockup-debug-how/63320-stop-0x116-video_tdr_error-troubleshooting.html

Take memtest. Run for 8 passes and test each stick in a know good slot for an additional 6 passes:

http://www.sevenforums.com/tutorials/105647-ram-test-memtest86.html

Tip
Run these tests overnight


Also please ensure you have all the latest Windows updates installed.

cheers

Dave
My System SpecsSystem Spec
24 Sep 2013   #3
Tinsby

Dual boot Win7 Pro 64 & Linux Mint 17.2 "Rafaela"
 
 

Dave,
Thanks for all the comprehensive information. I'll give it a try!

J T
My System SpecsSystem Spec
.

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 BSOD on wake up from "sleep"




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