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Windows 7: BSOD occurs intermittently during use, and when idle

24 Sep 2013   #1
1977chevy

Windows 7 Home Premium x64
 
 
BSOD occurs intermittently during use, and when idle

Thank you for any help.

This problem began perhaps 4 or 5 months ago at first happening a couple of times a week, until more recently (last month or two) has become, often, several times a day. The BSOD will sometimes complete, and reboot, but more often will hang on the BSOD screen. If I leave the computer on at night, it will very often be in this state in the morning, and the same if I leave it idle during the day.

When in use, the problem may happen at any time, but seems to occur most frequently when I'm using Eclipse, and also when working in a 3D application called Daz Studio, which uses OpenGL for its interface. It has also frequently happened when browsing in Firefox. It's hard to say if these are particularly vulnerable, or if this is just because these are my most frequently used applications.

Things I have tried which have not helped, or provided information to me:

  • Memcheck - Ran for hours, all memory checks out
  • Recreated Pagefile, defragging hard drive in between
  • Disk Check and Defrag on all Hard drives
  • Reinstalled most recent Nvidia drivers
  • Installed beta Nvidia drivers
  • Checked for driver updates for other hardware, including MB, BIOS, Network, etc. (none found)
Things I have tried which have seem to have helped a little:
  • Uninstalled Nvidia drivers, and installed older version from before crashes
I've used BlueScreenView to look at the dump files and found that most are either due to hal.dll or directx. Reverting to the older Nvidia drivers seems to have stopped the directx ones, and now I see all hal.dll.

The components making up this computer were in use together for at least two years without issue before this started.

Thank you for your time.


My System SpecsSystem Spec
.
24 Sep 2013   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Your crash dumps are not showing any finite probable cause.

Test your RAM modules for possible errors.
How to Test and Diagnose RAM Issues with Memtest86+
Run memtest for at least 8 passes, preferably overnight.

Stress test the Graphics Card using Furmark.
Video Card - Stress Test with Furmark

Stress test the CPU.
Hardware - Stress Test With Prime95

If alol the tests come free of errors, enable Driver Verifier to monitor the drivers.
Driver Verifier - Enable and Disable
Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.

information   Information
Why Driver Verifier:
It puts a stress on the drivers, ans so it makes the unstable drivers crash. Hopefully the driver that crashes is recorded in the memory dump.

How Can we know that DV is enabled:
It will make the system bit of slow, laggy.

warning   Warning
Before enabling DV, make it sure that you have earlier System restore points made in your computer. You can check it easily by using CCleaner looking at Tools > System Restore.

If there is no points, make a System Restore Point manually before enabling DV.

Tip   Tip

Let us know the results, with the subsequent crash dumps, if any.
______________________________________________________________________________
Code:
BugCheck A, {1d2, 2, 0, fffff800032e8474}

Probably caused by : ntkrnlmp.exe ( nt!RtlDispatchException+354 )

Followup: MachineOwner
-----------------------------------------------------------------------
BugCheck 1, {7705144a, 0, ffff0000, fffff88006cceca0}

Probably caused by : ntkrnlmp.exe ( nt!KiSystemServiceExit+245 )

Followup: MachineOwner
-------------------------------------------------------------------------
BugCheck 3B, {c0000005, fffff8000358d1fa, fffff8800bf9b0e0, 0}

Probably caused by : ntkrnlmp.exe ( nt!ObpDecrementHandleCount+2a )

Followup: MachineOwner
---------
My System SpecsSystem Spec
24 Sep 2013   #3
1977chevy

Windows 7 Home Premium x64
 
 

I knew I'd forget some things... I have been working on this off and on for a few months now. I did do the memtest overnight a couple of different times with no problems. I also did the CPU test with no errors and I did do furmark, though not for very long because I heard some scary things about it cooking your hardware. No problems or crashes with it, though.

I was never able to identify any cause from the logs, so I'm not surprised there's no obvious probable cause, though I had hoped. I'll try the Driver Verifier.

Thanks for your help!
My System SpecsSystem Spec
.

30 Sep 2013   #4
1977chevy

Windows 7 Home Premium x64
 
 

I started getting crashes fairly regularly with Drive Verifier running, and then recently got into a state where it crashed on login, so I booted into safe mode and ran verifier again, choosing to delete the settings.

During one early crash, the BSOD indicated CI.dll did something with pageable instead of non-pageable memory (Sorry I don't recall the exact message - not sure if it's in the dmp files). I booted with a win7 cd and replaced CI.dll from it, but that did not seem to help.

I've attacked the new zip file with SF Diagnostic Tool output.
My System SpecsSystem Spec
30 Sep 2013   #5
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

There are three driver verifier enabled crash dumps.

Yesterday ..... Symantec/ Norton NIS/ N360 driver
Code:
BugCheck A, {476c, 2, 0, fffff800032b5018}

*** WARNING: Unable to verify timestamp for SYMNETS.SYS
*** ERROR: Module load completed but symbols could not be loaded for SYMNETS.SYS
Probably caused by : SYMNETS.SYS ( SYMNETS+5b900 )

Followup: MachineOwner
---------
Description here: Driver Reference Table - SYMNETS.SYS

Today ... the first one .... nothing at all. But giving the hint of memory corruption.
Code:
BugCheck A, {fffff6fb4010e5c8, 0, 0, fffff8000329af6b}

Probably caused by : memory_corruption ( nt!MiCompleteProtoPteFault+7b )

Followup: MachineOwner
---------
Though we have noticed plenty of such memory corruptions caused by Symentec. In that case it might not be a physical memory corruption.

Today ... the latest one .... same. Nothing apparently.
Code:
BugCheck D1, {0, c, 8, 0}

Probably caused by : ntkrnlmp.exe ( nt!KiPageFault+260 )

Followup: MachineOwner
---------
But a deeper search reveals Symentec as the crasher.
Code:
fffff880`027d2850  fffff880`046ac400Unable to load image \??\C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_20.1.0.24\Definitions\BASHDefs\20130924.001\BHDrvx64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for BHDrvx64.sys
*** ERROR: Module load completed but symbols could not be loaded for BHDrvx64.sys
 BHDrvx64+0xa1400
Description here: Driver Reference Table - BHDrvx64.sys

So, the first attempt should be testing how the computer is running minus Symentec.

Uninstall Norton and all Symentec products using Norton Removal tool. Use Microsoft Security Essentials as your antivirus with windows inbuilt firewall, and free MBAM as the on demand scanner.
Download, install and update those, and then run full system scans with both of them, one by one.

Let us know the results.

** And disable Driver Verifier. It is not any more needed at this point of time.
My System SpecsSystem Spec
09 Oct 2013   #6
1977chevy

Windows 7 Home Premium x64
 
 

Just an update. On 10/2 I uninstalled the Comcast Norton, and installed Windows' Virus scanner and Malware Bytes and did scans with each.

My computer continues to crash multiple times each day, but now it never finishes the blue screen (it freezes while counting up, and never restarts, then there is no dump file when I force reboot). This used to be the case for 75% of the crashes or so, but now it's 100%.
My System SpecsSystem Spec
09 Oct 2013   #7
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

The problem is if we suggest anything without seeing the crash dumps, it will not be any proper suggestion but will be some guesswork only.

If things are really getting bad, you should go for a clean install, as it will take less time than troubleshooting the issue in this darkness. Moreover, it will almost nullify the chance of a driver caused BSOD.
My System SpecsSystem Spec
31 Oct 2013   #8
1977chevy

Windows 7 Home Premium x64
 
 

Apparently this didn't add my comments when I marked solved. I replaced my power supply with an old, but good one, and did a couple other things I think are likely unrelated (such as switching out a hard drive). Have not had a BSOD since!

Thanks for all your help.
My System SpecsSystem Spec
01 Nov 2013   #9
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Good to know that the computer is running good now
My System SpecsSystem Spec
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 BSOD occurs intermittently during use, and when idle




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