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Windows 7: BSOD Event 41, Kernel Power


28 Sep 2013   #21
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

Atheros Virtual Bluetooth Class and Atheros Valkyrie USB BootROM ... both are disabled. Good

Now observe the situation and let us know how it is running.

My System SpecsSystem Spec
.

28 Sep 2013   #22

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Still crashing
Attached is latest SF Diagnostic Tool file


Attached Files
File Type: zip SF_28-09-2013.zip (2.20 MB, 2 views)
My System SpecsSystem Spec
29 Sep 2013   #23
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

BSOD Event 41, Kernel Power-2013-09-29_130255.jpg

No new crash dump is there. Was it a BSOD or any other type of freeze/restart?


My System SpecsSystem Spec
.


29 Sep 2013   #24

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Hi Arc
It is true that there was no BSOD but simply a freeze when I sent the previous dump files
There have been several actual BSOD since (see current attached dump file)


Attached Files
File Type: zip SF_29-09-2013.zip (2.21 MB, 6 views)
My System SpecsSystem Spec
29 Sep 2013   #25
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

From your last post ......

BSOD Event 41, Kernel Power-2013-09-29_203232.jpg

The zip you uploaded does not contain any crash dump.

Follow it: Dump Files - Configure Windows to Create on BSOD
Go to Option Two, Point 2. Download the .reg file and merge it in registry by double clicking it.

Now wait for another BSOD. When it occurred, search the .dmp files manually in the default path: C:\Windows\Minidump or %SystemRoot%\Minidump. See if the crash dump is recorded or not (hopefully it will be recorded).Post it following the Blue Screen of Death (BSOD) Posting Instructions.


My System SpecsSystem Spec
29 Sep 2013   #26

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

I see what you are saying...
Not sure why no dump file is not being created
Previous BSODs created dump files and I have not changed anything
As you can see from event viewer attachment I have had 7 crashes (either freezes with manual restart or BSOD and automatic restart) over the past 24 hours
Nevertheless, I have followed your instructions and will repost with latest dump file
Thank you again!


Attached Thumbnails
BSOD Event 41, Kernel Power-event-viewer.jpg  
My System SpecsSystem Spec
29 Sep 2013   #27
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

Kernel Power 41 events are abnormal shutdowns, not BSOD. An abnormal shutdown may be caused by any reason, even by sudden loss of power.
My System SpecsSystem Spec
29 Sep 2013   #28

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Understood
Is there some other troubleshooting path I should be going down for the Kernel Power 41 events in addition to investigating the BSOD?
My System SpecsSystem Spec
29 Sep 2013   #29
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

My System SpecsSystem Spec
29 Sep 2013   #30

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Thank you Arc
Yes, I have been down that path before including several clean installs with same result
Do you think the Kernel Power 41 events are related to the cause of the BSOD or do suspect they are two different processes?
My System SpecsSystem Spec
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 BSOD Event 41, Kernel Power




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