BSOD Event 41, Kernel Power

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  1. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       New #21

    Atheros Virtual Bluetooth Class and Atheros Valkyrie USB BootROM ... both are disabled. Good :)

    Now observe the situation and let us know how it is running.
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  3. Husaberger
    Posts : 141
    Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       New #22

    Still crashing
    Attached is latest SF Diagnostic Tool file
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  4. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       New #23

    Attachment 287682

    No new crash dump is there. Was it a BSOD or any other type of freeze/restart?
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  6. Husaberger
    Posts : 141
    Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       New #24

    Hi Arc
    It is true that there was no BSOD but simply a freeze when I sent the previous dump files
    There have been several actual BSOD since (see current attached dump file)
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  7. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       New #25

    From your last post ......

    Attachment 287702

    The zip you uploaded does not contain any crash dump.

    Follow it: Dump Files - Configure Windows to Create on BSOD
    Go to Option Two, Point 2. Download the .reg file and merge it in registry by double clicking it.

    Now wait for another BSOD. When it occurred, search the .dmp files manually in the default path: C:\Windows\Minidump or %SystemRoot%\Minidump. See if the crash dump is recorded or not (hopefully it will be recorded).Post it following the Blue Screen of Death (BSOD) Posting Instructions.
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  8. Husaberger
    Posts : 141
    Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       New #26

    I see what you are saying...
    Not sure why no dump file is not being created
    Previous BSODs created dump files and I have not changed anything
    As you can see from event viewer attachment I have had 7 crashes (either freezes with manual restart or BSOD and automatic restart) over the past 24 hours
    Nevertheless, I have followed your instructions and will repost with latest dump file
    Thank you again!
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  10. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       New #27

    Kernel Power 41 events are abnormal shutdowns, not BSOD. An abnormal shutdown may be caused by any reason, even by sudden loss of power.
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  11. Husaberger
    Posts : 141
    Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       New #28

    Understood
    Is there some other troubleshooting path I should be going down for the Kernel Power 41 events in addition to investigating the BSOD?
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  12. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       New #29

    Yes, you can follow Troubleshooting Steps for Windows 7.
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  13. Husaberger
    Posts : 141
    Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       New #30

    Thank you Arc
    Yes, I have been down that path before including several clean installs with same result
    Do you think the Kernel Power 41 events are related to the cause of the BSOD or do suspect they are two different processes?
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