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Windows 7: BSOD Event 41, Kernel Power


24 Sep 2013   #1

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 
BSOD Event 41, Kernel Power

Have had same BSOD for the past year. Averages once a day. Sometimes many times a day. Have started down the self-troubleshooting road many times but have not gotten anywhere. Now I'm here for some professional help. Attached is SF Diagnostic Tools zip file. Thank you in advance for your help!



Attached Files
File Type: zip Husaberger.zip (2.17 MB, 5 views)
My System SpecsSystem Spec
.

24 Sep 2013   #2

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 
Here are results of MGADiag.exe

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-XV43Q-CJMQ3-GQBMY
Windows Product Key Hash: 25aDHjMrwDlD/wIlcGqmFvDOxAg=
Windows Product ID: 00371-835-0368614-85768
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {CA94A1AA-B4F0-4514-9472-E3E6FA77D7C5}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: Registered, 1.9.42.0
Signed By: Microsoft
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.130801-1533
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{CA94A1AA-B4F0-4514-9472-E3E6FA77D7C5}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-GQBMY</PKey><PID>00371-835-0368614-85768</PID><PIDType>5</PIDType><SID>S-1-5-21-2565214459-2947748818-1001388062</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>3602</Version><SMBIOSVersion major="2" minor="6"/><Date>20121101000000.000000+000</Date></BIOS><HWID>722B3407018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7601.17514
Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, RETAIL channel
Activation ID: e838d943-63ed-4a0b-9fb1-47152908acc9
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00371-00170-835-036861-00-1033-7600.0000-2172012
Installation ID: 017072519932913664634644867214638732504046439523941901
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: GQBMY
License Status: Licensed
Remaining Windows rearm count: 4
Trusted time: 9/24/2013 8:56:34 PM
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 7:31:2013 23:10
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:

HWID Data-->
HWID Hash Current: NAAAAAEAAgABAAIAAgABAAAAAgABAAEAHKIOYQNwfOkaXZwPznBIgayLDqfMRT3v7BIucw==
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC ALASKA A M I
FACP ALASKA A M I
HPET ALASKA A M I
MCFG ALASKA A M I
SSDT SataRe SataTabl
SSDT SataRe SataTabl
SSDT SataRe SataTabl
BGRT ALASKA A M I
My System SpecsSystem Spec
26 Sep 2013   #3

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 
Still need help

Not sure if I did anything wrong but I have gotten no replies. Can someone please give me a hand with my BSOD?
My System SpecsSystem Spec
.


26 Sep 2013   #4

Windows 7 Home Premium x64
 
 

Hi, sorry that no one replied to your thread until now.

Your bugchecks are are all 0xFE which points to you intel USB controller.

Code:
BUGCODE_USB_DRIVER (fe)
USB Driver bugcheck, first parameter is USB bugcheck code.
Arguments:
Arg1: 0000000000000005, USBBUGCODE_INVALID_PHYSICAL_ADDRESS
The host controller is using a physical memory address that was not allocated by
the USBport driver.
Arg2: fffffa800d8fa1a0, Device extension pointer of the host controller
Arg3: 0000000080861c26, PCI Vendor,Product id for the controller
Arg4: fffffa800deaf258, Pointer to Endpoint data structure


First start off by updating your USB intel drivers using this online utility;


If you're not using the Bluetooth module I recommend removing it completely as it causes
issues more often than not as well as Athdfu.sys appears in the unloaded modules list
which is an indicator of activity during the time of the crash.


Your CPU is overclocked;
Code:
!sysinfo cpuspeed
CPUID:        "Intel(R) Core(TM) i7-2600K CPU @ 3.40GHz"
MaxSpeed:     3400
CurrentSpeed: 3411
Please revert any overclocked components to stock speeds.
Note   Note

Write down the current value of the SATA Mode!
Its either AHCI or IDE.
After resetting the CMOS go back and verify the value for SATA Mode is what it was
when the OS was installed.


Post back with the results!
My System SpecsSystem Spec
26 Sep 2013   #5

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 
Results (so far)

Thank you so much yoyo!
Have done what you recommended and no further BSOD over the past 4 or so hours.
One point of clarification... You recommended removing the bluetooth module. I simply disabled it in device manager because uninstalling driver simply results in reinstall on restart. Is that acceptable or is there something else I should be doing?
My System SpecsSystem Spec
26 Sep 2013   #6

Windows 7 Home Premium x64
 
 

Quote   Quote: Originally Posted by Husaberger View Post
Thank you so much yoyo!
Have done what you recommended and no further BSOD over the past 4 or so hours.
One point of clarification... You recommended removing the bluetooth module. I simply disabled it in device manager because uninstalling driver simply results in reinstall on restart. Is that acceptable or is there something else I should be doing?
Thanks for the update .
I guess it should be OK for now,
keep the thread open for a couple of days to see how things fair .
My System SpecsSystem Spec
27 Sep 2013   #7

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 
Bad news yoyo

Crashed again.
Attached is new SF dump file


Attached Files
File Type: zip SF_27-09-2013.zip (2.21 MB, 3 views)
My System SpecsSystem Spec
27 Sep 2013   #8

Windows 7 Home Premium x64
 
 

Hi , the bugcheck is the same.
Did the online utility find anything to update, because I can't see a difference.
Also your CPU is still overclocked, did you follow the steps detailed in the link above to reset it back to stock?

What kind of hardware do you have connected via USB?
My System SpecsSystem Spec
27 Sep 2013   #9

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Hi yoyo
I did everything you suggested
1. Ran the Intel® Driver Update Utility and updated the network card driver
2. Uninstalled the BT driver and when it reinstalled I disabled it (that was the question I posed previously... is that what you wanted me to do?)
3. And reset my bios to default which brought my CPU speed down to 3400. Not sure why it is running faster again
The only thing I have connected via USB is the data cable to my UPS Backup
My System SpecsSystem Spec
27 Sep 2013   #10

Windows 7 Home Premium x64
 
 

I'll ask for further help on this topic .
My System SpecsSystem Spec
Reply

 BSOD Event 41, Kernel Power




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