BSOD Event 41, Kernel Power

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  1. Posts : 141
    Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
       #1

    BSOD Event 41, Kernel Power


    Have had same BSOD for the past year. Averages once a day. Sometimes many times a day. Have started down the self-troubleshooting road many times but have not gotten anywhere. Now I'm here for some professional help. Attached is SF Diagnostic Tools zip file. Thank you in advance for your help!
      My Computer


  2. Posts : 141
    Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       #2

    Here are results of MGADiag.exe


    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-XV43Q-CJMQ3-GQBMY
    Windows Product Key Hash: 25aDHjMrwDlD/wIlcGqmFvDOxAg=
    Windows Product ID: 00371-835-0368614-85768
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010100.1.0.048
    ID: {CA94A1AA-B4F0-4514-9472-E3E6FA77D7C5}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.42.0
    Signed By: Microsoft
    Product Name: Windows 7 Professional
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.130801-1533
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A
    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002
    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002
    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed
    File Scan Data-->
    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{CA94A1AA-B4F0-4514-9472-E3E6FA77D7C5}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-GQBMY</PKey><PID>00371-835-0368614-85768</PID><PIDType>5</PIDType><SID>S-1-5-21-2565214459-2947748818-1001388062</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>3602</Version><SMBIOSVersion major="2" minor="6"/><Date>20121101000000.000000+000</Date></BIOS><HWID>722B3407018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>
    Spsys.log Content: 0x80070002
    Licensing Data-->
    Software licensing service version: 6.1.7601.17514
    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: e838d943-63ed-4a0b-9fb1-47152908acc9
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00371-00170-835-036861-00-1033-7600.0000-2172012
    Installation ID: 017072519932913664634644867214638732504046439523941901
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: GQBMY
    License Status: Licensed
    Remaining Windows rearm count: 4
    Trusted time: 9/24/2013 8:56:34 PM
    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 7:31:2013 23:10
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:

    HWID Data-->
    HWID Hash Current: NAAAAAEAAgABAAIAAgABAAAAAgABAAEAHKIOYQNwfOkaXZwPznBIgayLDqfMRT3v7BIucw==
    OEM Activation 1.0 Data-->
    N/A
    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
    ACPI Table Name OEMID Value OEMTableID Value
    APIC ALASKA A M I
    FACP ALASKA A M I
    HPET ALASKA A M I
    MCFG ALASKA A M I
    SSDT SataRe SataTabl
    SSDT SataRe SataTabl
    SSDT SataRe SataTabl
    BGRT ALASKA A M I
      My Computer


  3. Posts : 141
    Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       #3

    Still need help


    Not sure if I did anything wrong but I have gotten no replies. Can someone please give me a hand with my BSOD?
      My Computer


  4. Posts : 3,056
    Windows 10
       #4

    Hi, sorry that no one replied to your thread until now.

    Your bugchecks are are all 0xFE which points to you intel USB controller.

    Code:
    BUGCODE_USB_DRIVER (fe)
    USB Driver bugcheck, first parameter is USB bugcheck code.
    Arguments:
    Arg1: 0000000000000005, USBBUGCODE_INVALID_PHYSICAL_ADDRESS
    The host controller is using a physical memory address that was not allocated by
    the USBport driver.
    Arg2: fffffa800d8fa1a0, Device extension pointer of the host controller
    Arg3: 0000000080861c26, PCI Vendor,Product id for the controller
    Arg4: fffffa800deaf258, Pointer to Endpoint data structure



    First start off by updating your USB intel drivers using this online utility;




    If you're not using the Bluetooth module I recommend removing it completely as it causes
    issues more often than not as well as Athdfu.sys appears in the unloaded modules list
    which is an indicator of activity during the time of the crash.




    Your CPU is overclocked;
    Code:
    !sysinfo cpuspeed
    CPUID:        "Intel(R) Core(TM) i7-2600K CPU @ 3.40GHz"
    MaxSpeed:     3400
    CurrentSpeed: 3411
    Please revert any overclocked components to stock speeds.


       Note

    Write down the current value of the SATA Mode!
    Its either AHCI or IDE.
    After resetting the CMOS go back and verify the value for SATA Mode is what it was
    when the OS was installed.


    Post back with the results!
      My Computer


  5. Posts : 141
    Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       #5

    Results (so far)


    Thank you so much yoyo!
    Have done what you recommended and no further BSOD over the past 4 or so hours.
    One point of clarification... You recommended removing the bluetooth module. I simply disabled it in device manager because uninstalling driver simply results in reinstall on restart. Is that acceptable or is there something else I should be doing?
      My Computer


  6. Posts : 3,056
    Windows 10
       #6

    Husaberger said:
    Thank you so much yoyo!
    Have done what you recommended and no further BSOD over the past 4 or so hours.
    One point of clarification... You recommended removing the bluetooth module. I simply disabled it in device manager because uninstalling driver simply results in reinstall on restart. Is that acceptable or is there something else I should be doing?
    Thanks for the update :) .
    I guess it should be OK for now,
    keep the thread open for a couple of days to see how things fair .
      My Computer


  7. Posts : 141
    Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       #7

    Bad news yoyo


    Crashed again.
    Attached is new SF dump file
      My Computer


  8. Posts : 3,056
    Windows 10
       #8

    Hi :) , the bugcheck is the same.
    Did the online utility find anything to update, because I can't see a difference.
    Also your CPU is still overclocked, did you follow the steps detailed in the link above to reset it back to stock?

    What kind of hardware do you have connected via USB?
      My Computer


  9. Posts : 141
    Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       #9

    Hi yoyo
    I did everything you suggested
    1. Ran the Intel® Driver Update Utility and updated the network card driver
    2. Uninstalled the BT driver and when it reinstalled I disabled it (that was the question I posed previously... is that what you wanted me to do?)
    3. And reset my bios to default which brought my CPU speed down to 3400. Not sure why it is running faster again
    The only thing I have connected via USB is the data cable to my UPS Backup
      My Computer


  10. Posts : 3,056
    Windows 10
       #10

    I'll ask for further help on this topic :) .
      My Computer


 
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