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Windows 7: BSOD during streams/youtube and games, error 0x124

28 Sep 2013   #1
Vecta

Windows 7 Home Premium 64bit
 
 
BSOD during streams/youtube and games, error 0x124

Hey guys, so for a while now I've been experiencing system freeze ups where the audio loops and nothing on the computer will work or respond, after about 10 seconds a BSOD will result. These BSOD's are only occurring when I'm doing on e of the following things, on Youtube, watching a stream, or playing a game.

Computer type: PC/Desktop
OS: Windows 7 Home Premium 64bit
CPU: Intel Core i3 550(Clarkdale)
Motherboard: Gigabyte GA-H55M-USB3 Rev2.0
Memory: 8gb of Corsair XMS3 4gb dual channel DDR3
Graphics Card: Nvidia Geforce GTX 650ti Boost(Gigabyte)
Screen Resolution: 1600x900
PSU: Corsair Pro Series HX650W
Case: Coolermaster Elite 430
Antivirus: Windows Essentials
Browser: Google Chrome


What I've tried:
For RAM testing, I've used Memtestx86, first time for 6 runs, second time for 9. Additionally, I've tried removing 2 sticks, leaving 2 in different combinations, every time a BSOD when using my computer happens.

I'm positive it isn't my GPU, I recently replaced my old GTX 460, and the problem is the same as before. I've tried Furmark and whatnot anyway, no solutions found.

I've tried a CMOS reset, also have brought my voltages up. All the way up to 1.4V on my CPU yielded no good results, and 1.6v on my stock 1.5v RAM also did nothing. I've returned them to defaults after concluding it wasn't these.

For my CPU I've ran Prime95 twice, both times there were no errors.

As for temperatures, they've been high, and are still high, idling around 60, 90~ under load. But I don't think this is the problem, this issue has been present for a long time, it's just become a LOT more apparent as of late. I've ran my computer with the side off and a fan directly blowing on it, and it's still BSOD'd.

Attached is the minidump


My System SpecsSystem Spec
.
28 Sep 2013   #2
ascomputers

Windows 7 Professional / Windows 8 Pro
 
 

have you tried running you tube on a different browser to see if you have the same issues?

chrome can be buggy at the best of times. try firefox.

which games you playing?
My System SpecsSystem Spec
28 Sep 2013   #3
Vecta

Windows 7 Home Premium 64bit
 
 

Hi, thanks for the reply, I haven't actually tried this yet, I'll give it a shot soon. The games I've been playing are anything from League of Legends to Payday 2. It's happened in about any game though, and are you sure it cold be the browser? It still happens if the browser isn't open and I'm only in game.
My System SpecsSystem Spec
.

29 Sep 2013   #4
ascomputers

Windows 7 Professional / Windows 8 Pro
 
 

we are just trying to isolate the issue at the moment. it would be one of many issues. either software or hardware.

its obviously a case that when you place the computer under load the fault occurs but it seems to be isolated in the graphics department (video, gaming).

so.
- have you looked at your CPU? cleaning and adding some thermal compound?
- RAM switching your RAM out and using just 1 stick
- GPU taking the GPU out and running some tests using the onboard graphics?
- uninstalling chrome and testing

Just to mention. I had a computer dropping out the other day. turned out to be the power supply cable that ran to the GPU was faulty.

just throwing some ideas out to you. hope this helps.
My System SpecsSystem Spec
29 Sep 2013   #5
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Lets check the CPU first. Run this and report back:

CPU - Stress Test Using IntelBurnTest
My System SpecsSystem Spec
29 Sep 2013   #6
Vecta

Windows 7 Home Premium 64bit
 
 

Quote   Quote: Originally Posted by ascomputers View Post
we are just trying to isolate the issue at the moment. it would be one of many issues. either software or hardware.

its obviously a case that when you place the computer under load the fault occurs but it seems to be isolated in the graphics department (video, gaming).

so.
- have you looked at your CPU? cleaning and adding some thermal compound?
- RAM switching your RAM out and using just 1 stick
- GPU taking the GPU out and running some tests using the onboard graphics?
- uninstalling chrome and testing

Just to mention. I had a computer dropping out the other day. turned out to be the power supply cable that ran to the GPU was faulty.

just throwing some ideas out to you. hope this helps.
Hey, the help is appreciated, I'm gonna get some thermal compund ASAP and reapply it. The CPU is definitely running WAY too hot. I've cleaned out the heatsink and everything around that, but yeah, I'll get onto the compund. I've played with my RAM, yes, all the combinations I could think of. I recently replaced the GPU, so I'm pretty certain it's not that. I've also tried reseating all the parts and their cables.

As for chrome, I've just uninstalled it today, and replaced it with firefox. I've had a stream on all day, played some games, and so far no problems. Not to say it's fixed, it's definitely not the first time it's lasted this long.

Quote   Quote: Originally Posted by Golden View Post
Lets check the CPU first. Run this and report back:

CPU - Stress Test Using IntelBurnTest
Hey, I've ran Prime95 twice and passed them both, is this test pretty similar? It's just my CPU has been hotter than usual revently, so I have to have my case side off, and a main fan under heavy loads, so if I can avoid having to run my computer at 100% load, I'm trying to.
My System SpecsSystem Spec
29 Sep 2013   #7
ascomputers

Windows 7 Professional / Windows 8 Pro
 
 

keep us posted on any errors
My System SpecsSystem Spec
01 Oct 2013   #8
Vecta

Windows 7 Home Premium 64bit
 
 

Ok, hey again, so uninstalling chrome didn't fix the issue, but I got a BSOD with a new error. I'm starting to think this may be a heat problem, even though it occurs when not under heavy load sometimes.
It only takes about 5 seconds on the burn in to hit about 90 C, this is just after changing my thermal compound yesterday, does this raise the likelihood of my CPU being at fault?

If it helps, the new BSOD error was:

Bugcheck code: 0x00000101
Caused by Driver: ntoskrnl.exe
Caused by Address ntoskrnl.exe+75b80
Product Name: Microsoft Windows Operating System
Crash Address: ntoskrnl.exe+75b80

The old one was:

Bugcheck code: 0x00000124
Caused by Driver: hal.dll
Caused by Address hal.dll+12a3b
No Product Name
Crash Address: ntoskrnl.exe+75b80
My System SpecsSystem Spec
01 Oct 2013   #9
ascomputers

Windows 7 Professional / Windows 8 Pro
 
 

it may raise a concern that you haven't seating the fan on the CPU correctly.
My System SpecsSystem Spec
01 Oct 2013   #10
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

IntelBurnTest will stress the CPU, testing both the adequate application of the thermal compound and cooler. If your CPU is running hot, reseat it with proper thermal compound - try Artic Silver 5 compound.

Post the output of IntelBurnTest.
My System SpecsSystem Spec
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