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Windows 7: BSOD while loading up Windows 7 Home Premium

28 Sep 2013   #1
qwik77

Nova Scotia
 
 
BSOD while loading up Windows 7 Home Premium

Hi all... I was asked to look at a relatives laptop and have not been having much luck in solving the issue. I originally just viewed the dmp file and it looked as though it was being possibly cause by a network driver.

Basically, everytime the computer starts up, around where you would normally be logging into your windows account the BSOD occurs.

I will attach the SF Diagnostic files. If I left out anything of importance just ask.

Thanks in advance.


My System SpecsSystem Spec
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28 Sep 2013   #2
ascomputers

Windows 7 Professional / Windows 8 Pro
 
 

My System SpecsSystem Spec
28 Sep 2013   #3
qwik77

Nova Scotia
 
 

Quote   Quote: Originally Posted by ascomputers View Post
I have tried system repair, and a system restore. Still getting BSOD's. Can only get into Windows through safemode without networking.
My System SpecsSystem Spec
.

28 Sep 2013   #4
ascomputers

Windows 7 Professional / Windows 8 Pro
 
 

RAM... ram can be a cause of BSOD. If there are 2 sticks of RAM try pulling one and booting. if the same error occurs try switching the RAM around and boot again.

post back.
My System SpecsSystem Spec
28 Sep 2013   #5
qwik77

Nova Scotia
 
 

Ok I tried switching the ram around, then just running one or the other. Regardless the BSOD still prevails.
My System SpecsSystem Spec
29 Sep 2013   #6
ascomputers

Windows 7 Professional / Windows 8 Pro
 
 

okay... so RAM is not the issue.

next step. are there any important files on the laptop? can they be backed up?

next... do you have the installation disks and the product key?

i'm thinking that by the time you are done looking at the issue it maybe best just to complete a fresh install.
My System SpecsSystem Spec
29 Sep 2013   #7
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Code:
On Tue 24/09/2013 4:20:44 PM GMT your computer crashed
crash dump file: E:\BSOD\092413-24429-01.dmp
uptime: 00:00:52
This was probably caused by the following module: athrx.sys (athrx+0x47677) 
Bugcheck code: 0xD1 (0x10, 0x2, 0x0, 0xFFFFF880014A4566)
Error: DRIVER_IRQL_NOT_LESS_OR_EQUAL
Code:
Product Type	Atheros AR9285 802.11b/g WiFi Adapter
Most of the problems point to athrx.sys, the Atheros WLAN driver. Update it using this link:

Drivers for Atheros AR9285 and Windows 7

Check to see if the BSOD's return - if they do, upload a new SF tool output.
My System SpecsSystem Spec
29 Sep 2013   #8
qwik77

Nova Scotia
 
 

Quote   Quote: Originally Posted by Golden View Post
Code:
On Tue 24/09/2013 4:20:44 PM GMT your computer crashed
crash dump file: E:\BSOD\092413-24429-01.dmp
uptime: 00:00:52
This was probably caused by the following module: athrx.sys (athrx+0x47677) 
Bugcheck code: 0xD1 (0x10, 0x2, 0x0, 0xFFFFF880014A4566)
Error: DRIVER_IRQL_NOT_LESS_OR_EQUAL
Code:
Product Type	Atheros AR9285 802.11b/g WiFi Adapter
Most of the problems point to athrx.sys, the Atheros WLAN driver. Update it using this link:

Drivers for Atheros AR9285 and Windows 7

Check to see if the BSOD's return - if they do, upload a new SF tool output.


Golden, after updating the Atheros drivers I was able to log into windows successfully. I will keep you posted, if anything occurs in the next 24 hours or so, otherwise I will mark the thread as Fixed.

I appreciate everyones help.
My System SpecsSystem Spec
29 Sep 2013   #9
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

My System SpecsSystem Spec
29 Sep 2013   #10
ascomputers

Windows 7 Professional / Windows 8 Pro
 
 

nice one golden.
My System SpecsSystem Spec
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 BSOD while loading up Windows 7 Home Premium




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