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Windows 7: BSOD 0x0000003B win32k.sys, ntoskrnl.exe

28 Sep 2013   #1
hovnik

Windows 7 Ultimate x64
 
 
BSOD 0x0000003B win32k.sys, ntoskrnl.exe

hi
I've been having BSOD for months now, at random times, most often when watching videos or listening music. When computer freezes, there's a strange buzzing noise coming from my speakers.

I have allredy updated audio and graphic card drivers and tested ram and hard drive...


My System SpecsSystem Spec
.
29 Sep 2013   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Hi hovnik.

Those BSODs are caused by avast.
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 3B, {c0000005, fffff96000112aa7, fffff880093ef0b0, 0}

*** WARNING: Unable to verify timestamp for aswSnx.SYS
*** ERROR: Module load completed but symbols could not be loaded for aswSnx.SYS
Probably caused by : aswSnx.SYS ( aswSnx+2d026 )

Followup: MachineOwner
---------
Description here: Driver Reference Table - aswSnx.SYS

Uninstall Avast using Avast Uninstall Utility. Use Microsoft Security Essentials as your antivirus with windows inbuilt firewall, and free MBAM as the on demand scanner.
Download, install and update those, and then run full system scans with both of them, one by one.

Daemon Tools, Alcohol 120% and Power Archiver Pro uses SCSI Pass Through Direct (SPTD), which is a well known BSOD causer. Uninstall Daemon Tools at first. Then download SPTD standalone installer from Disk-Tools.com, and execute the downloaded file as guided below :
  • Double click to open it.
  • Click this button only:
  • If it is grayed out, as in the picture, there is no more SPTD in your system, and you just close the window.
Free up the startup. Windows does not need any other program to auto start with it, but the auto start programs often conflicts and causes various problems including BSODs.
  1. Click on the Start button
  2. Type “msconfig (without quotes), click the resulting link. It will open the System Configuration window.
  3. Select the “Startup” tab.
  4. Deselect all items other than the antivirus (you may keep FLux there if you want).
  5. Apply > OK
  6. Accept then restart.
Let us know the results.
My System SpecsSystem Spec
30 Sep 2013   #3
hovnik

Windows 7 Ultimate x64
 
 

done that, but still the same error
My System SpecsSystem Spec
.

01 Oct 2013   #4
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Code:
BugCheck 3B, {c0000005, fffff960000e566a, fffff88009624970, 0}

Probably caused by : win32k.sys ( win32k!NtUserQueryWindow+18a )

Followup: MachineOwner
---------
No probable cause.

Does it happen elsewhere other than Poker Stars?

Enable Driver Verifier to monitor the drivers.
Driver Verifier - Enable and Disable
Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.

information   Information
Why Driver Verifier:
It puts a stress on the drivers, ans so it makes the unstable drivers crash. Hopefully the driver that crashes is recorded in the memory dump.

How Can we know that DV is enabled:
It will make the system bit of slow, laggy.

warning   Warning
Before enabling DV, make it sure that you have earlier System restore points made in your computer. You can check it easily by using CCleaner looking at Tools > System Restore.

If there is no points, make a System Restore Point manually before enabling DV.

Tip   Tip

Let us know the results, with the subsequent crash dumps, if any. Post it following the Blue Screen of Death (BSOD) Posting Instructions.
My System SpecsSystem Spec
02 Oct 2013   #5
hovnik

Windows 7 Ultimate x64
 
 

today it crashed while watching a movie in VLC player... and it was different code 0x000000c9
My System SpecsSystem Spec
02 Oct 2013   #6
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Stop 0x000000c9 means Verifier Enabled BSOD.
Code:
BugCheck C9, {20d, c0, fffffa800927e760, 0}

Probably caused by : ntkrnlmp.exe ( nt!VerifierBugCheckIfAppropriate+3c )

Followup: MachineOwner
---------
And it is also not pointing to any driver.

So we may consider that the issue is not being caused by any driver. Disable Driver Verifier now.

Test your RAM modules for possible errors.
How to Test and Diagnose RAM Issues with Memtest86+
Run memtest for at least 8 passes, preferably overnight.

If it start showing errors/red lines, stop testing. A single error is enough to determine that something is going bad there.

Stress test the Graphics Card using Furmark.
Video Card - Stress Test with Furmark

Stress test the CPU.
Hardware - Stress Test With Prime95

Check if the Power Supply Unit (PSU) supplying adequate power to the computer or not.
eXtreme Power Supply Calculator
Also let us know about the wattage of your computer.

Are you overclocking? As you are getting BSODs, you should stop overclocking and run all the hardware components like CPU, GPU and RAM to their default settings. Also set the BIOS to default, too.
How To Clear CMOS (Reset BIOS)

Is the computer hot? Report us the heat of the computer after a couple of hours of your normal usage. Upload a screenshot of the summery tab of Speccy.

Let us know the results.
My System SpecsSystem Spec
03 Oct 2013   #7
hovnik

Windows 7 Ultimate x64
 
 

as I mentioned in the first post I have already tested ram.
Anyway today I let memtest run overnight for over 11h and there were no errors.

Graphic card test: temperature during test was 95°C, and I didn't notice anything special.

PSU has 600W and this site recommends 365W.

CPU test: How long should I run it? I'm running it for 3 hours now, no errors, cpu temperature is 64°C...

No, I'm not overclocking, everything on bios is on default.

speccy screenshot:
My System SpecsSystem Spec
03 Oct 2013   #8
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

No driver is failing, no hardware is causing any trouble .... so only one thing remains there, that is the motherboard. Unfortunately we cannot test the motherboard.

Still, before blaming the motherboard, a clean reinstall may be a worthy step.
My System SpecsSystem Spec
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 BSOD 0x0000003B win32k.sys, ntoskrnl.exe




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